Webinars

Webinar is coming up in less than 48 hours, Zoom support team is useless and did not transfer a webinar from an inactive hub to an active hub so now, I am afraid that something will go wrong on the day of the webinar. Has anyone even ran into this? Biggest concern is that I just realized that no one can receive emails for registration confirmation and/or 24 hours notice, is there any way to fix that? It seems that I can't move this webinar from the Inactive hub to the other one we have for the company because it's technically a "zoom session". Does anyone know at all how to reach the Cutomer support team to make sure that this webinar will work day of? 

I currently have a recurring webinar set up to occur once a week, every Wednesday night. The current registration setting on the webinar is "Attendees register once and can attend any of the occurrences." Under Email Settings for this webinar we have it set to send a Reminder email 1 day before. My question is, if someone registers, will this registrant end up getting a reminder email 1 day before *every* occurrence? Or only one email, 1 day before the next upcoming occurrence?

Hey there!Importierte CSV-Dateien enthalten im Deutschen oft Umlaute (ä, ü, ö) als Sonderzeichen, die beim Versand der Mails falsch dargestellt werden. Für unsere Teilnehmer:innen ist das sehr ärgerlich, da niemand seinen Namen mit fehlerhafter Darstellung lesen möchte.  Wir haben bereits getestet:- CSV im UTF-8-Format (akzeptiert der Upload-Manager nicht: "unzulässiges Format")- Download der Dummy-Datei (Registrant.import.csv) und Befüllen mit unseren Daten ("Daten konnten nicht überführt werden") Hat jemand Erfahrungen damit, das Problem dauerhaft zu lösen? Danke!  

We've created a webinar using zoom and after trying several times for registration, we've found that we sometimes face the issue below when to try registration via form. ErrorPost Registration time-out, Please try again latter500 - v=2.0;clid=aw1;rid=INT_2a9abe19ccb94e27 Additional info- We use pardot form to let the participants to enter their info and put the zoom webinar registration link in the thanks mail.- We also intergrate with Pardot for registration, attendee and absentee list. What I'd like to know- How to solve this issue- What are the possible reasons that this error occurs.

Hi Zoom Team and Community,I’m reaching out with a critical issue that has significant implications for our workflow and webinar management. Currently, there is no functionality in Zoom Webinars to end a session for attendees only, while allowing panelists to stay on for a debrief. This limitation is highly inconvenient and counterproductive, especially considering the additional cost of the Zoom Webinars add-on. Current Setup and Challenges:Subscription: I am subscribed to the Video Webinars plan with a capacity of 500 attendees, at a cost of €74 per month.Limitation: There is no option to end the webinar exclusively for attendees, which is crucial for post-webinar discussions among panelists.Upgrade Issues: Upgrading to a Zoom Events or Zoom Sessions subscription reduces the maximum number of attendees to 100, which is insufficient for our needs.

I am hosting a virtual conference on the Zoom Events platform in August. Everything is set up for the most part, but we need a virtual producer the event and to do a quick dry run with the presenters.  I have tried to find a virtual producer, but so far NO ONE is familiar with Zoom Events. They are only familiar with meetings or webinar. I really need help finding someone or information on how to run an event on Zoom Events for the live event or even to do a dry run.  Great platform, but most people are not familiar with it. Help, anyone?

How to best provide a webinar speaker with a timer to view during their presentation? Holding a timer up to the camera seems a bit basic...

Our webinar automatically ended without anyone clicking "end webinar." It ended right at the scheduled time. However, we've had past webinars go past the schedule time and it didn't automatically end. Has this happened to anyone else? Is there away to fix it? 

We used to be able to create and host a traditional webinar with registration page to capture attendees' info like email and other questions. We found the only option available to us now is OnZoom event which requires the user to have a zoom account and only available for US users. Can the OnZoom event be like a traditional webinar? If so, how do I change it? 

I am unable to share sound from my computer when hosting a webinar. The option is grayed out and unable select. 

Me ajudem por favor, é possível habilitar o vídeo (câmera) dos participantes do webinar?Eu sei que é possível ativar o microfone, mas não consegui nada sobre a câmera do participante.

This account was in charge of recording a webinar, that happened yesterday, although the meeting started with a voice stating that it was recording, In the middle of the webinar, it prompted that the recording stopped, so l had to press record again. Now after the meeting, the recorded video that only appeared to my laptop was the second half of the meeting. I need help getting the first half of the webinar.  Please email me here if you have a workaround: ***********

Fui gravar o WEBINAR e infelizmente o palestrante não saiu na gravação, apenas o material divulgado e compartilhado por ela. O que fiz de errado? Não seria automático?

I was recording a webinar, however, I clicked the pause recording button and only after a certain time did I start recording again, it is possible to see the content that was paused in the recording?

Hello, Can someone please explain what this means? We are setting up a recurring webinar with registration where registrants can select which webinar they would like to attend. Our panelists will change for each webinar so they will have to edited/added during the time period of the recurring webinars. Will this affect our registrations?Also, is there a way to have an option for "All of the Above" when registrants are choosing which webinar to register for on the registration page? Please explain what this means if you can. Note: If you schedule a recurring webinar with registration, editing the recurring webinar will cause you to lose registration data, meaning registrants will have to register again.

I know this question was asked a little over two years ago and the answer was no, but wondering whether the suggestion was acted upon.  It's so awkward to say goodbye to panelists and attendees at the same time. I don't know about others, but I'm often hosting someone from outside my org, spending their time to present within my org, and an in-the-moment debrief or thanks feels important. 

At last nights Webinar meeting my remote participants couldn't hear me. I could hear them. Is there a setting I'm missing?

I need to generate a Q&A report for our previous Zoom webinar last May 2024. I tried following the instructions on the Zoom article for it, but I cannot seem to find the reports on our dashboard.Is it possibly because our Webinar subscription has ended? Would it be possible to request that one report?

I uploaded a .csv document with approx. 270 email addresses for pre-registration, and it's showing I've registered 270 people when I click on the Registration Report. However, it's been over an hour and no one I've checked with has received their registration confirmation email. Then when I check the counter for confirmation emails sent, it's not showing that 270 emails were sent, only the few I tested out before I sent uploaded the .csv. How do I ensure folks receive their confirmation emails. 

When I export a csv of a webinar's attendees, there are records that in the Attended column show as Yes and then the same person (identical email addresses and names) show as No.  Why is this happening? 

Does an admin have permission to make edits to a zoom webinar registration page ( if they are not the owner or creater of the webinar)

Hello, In zoom event I can edit already existing emails but cant create a new one from the scratch. Tried following email builder article in zoom support centre but it does not help. Please help with this issue Thanks

Hi,We have a zoom webinar account. To enter a webinar, registration is not necessary. So in registration settings, we filled in: registration not mandatory. In the email settings we also filled in not to send an email to participants. Emails are also not part of the user rapports. But still, users need to fill in their email adress. If you click on the info-button, zoom says it's because the organisation demands it. That's not the case.. How can we fix this? Thanks!

お世話になります。疑似ライブを設定しようとしていますが、疑似ライブで流す動画はZoomでレコーディングしてクラウドに保存したデータしか採用できないのでしょうか？元々持っている動画ファイルがあり、そちらをアップして疑似ライブで流したいと考えております。 お知恵お貸しいただけますと幸いです。

I set up a new webinar, but wanted to use Facebook to register participants. But in the Facbook event or post, Zoom links open a Facebook browser page with a notice that this browser doesn't support Zoom. What's the solution? Thanks!