Webinars

It appears that almost all data linked to my Zoom account has been deleted. I can no longer access my previous webinar recordings, and more urgently, the webinar I scheduled for tomorrow is no longer showing up under "upcoming webinars." I would appreciate immediate support regarding this issue.

Hi!We host monthly educational sessions on our ZOOM account since 2020. Up till December 2021, we hosted them as webinars and didn't have any issues with registrants not being able to log in on the day of the event. However, since January 2022, for the two sessions we have hosted thus far, we have received a lot of emails and complaints about registrants not being able to log into the session with the information ZOOM sent them after registering. Some of them were being asked to register again, and when they did, they were told they cannot join. Others were told the session had not yet started (even though it hard), and others couldn't click on the "Join Here" link in the ZOOM email. We are not sure how to fix this because it sounds more like a ZOOM platform issue. How can we make sure that for our March session, registrants no longer encounter this issue because it affects our attendance and makes us lose valuable time finding other ways to get registrants into the live sess

I would like to use 3rd party interpterion software link in zoom webinar meeting as translation for the meeting session. currently we are using livevoice 3rd party online partners where we have 2 separate links for speakers and audiences. Those 2 links are opened in two different laptop and providing translation voice from speaker to reach audiences by network/link provide.  but as per the setting we have in zoom we can add only account of interspersion only. 

I am working on setting up an event and we have a number exhibitors/sponsors for it. The event is hybrid so they are with us in onsite but we want to recognize them online too. The page showing their name an logo looks great and would be enough to meet our needs, however because the logos click through to something I have just spent quite some time building out pages for each exhibitor so there isn't an almost blank page if shown if the logo is clicked on. We gave the exhibitors the capacity to add content themselves and sent an email encouraging them to do so but no one did, not high on their list of priorities. Can I suggest that there be an option to turn the page on and off, if it is off the logo can be shown and just not clickable, and maybe the ones that are clickable could have link for 'Learn more'. It is a great feature to have but if don't want to embarrass your exhibitors/sponsors with blank pages it does force you to add some content, and make choices on what that

I’m planning to conduct a pre-recorded webinar with a Live QnA session at the end, I had a few questions if someone could clarify:1. As a host, do I have the liberty to start the pre-recorded webinar at my will? I want to ensure that I start the webinar only when I have an 'X' number of people in. Is that possible?2. Can I conduct live Q&A and Polls during the pre-recorded webinars? If so, would the ultimate recording of the webinar have the Q&A and Poll data with it?3. I want to embed the Zoom webinar landing page on my website. Is it possible to embed the landing page on my website?Thanks for your help! 🙏

I want to pliot webinars using zoom but form is in pardot. I followed step by step instructions here - https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0068276#creating-registration-forms Issue:My registrations are not syncing with zoom and i am not receiving confirmation emailif i use <script> document.forms[0].submit() </script>I am getting an internal server error - 500 - v=2.0;clid=aw1;rid=INT_305c2aa0157d6c1a3. If I remove the code, registration submission is successful but is not syncing back with zoom and and confirmation email from zoom is not getting triggered  Can someone help? 

Hi I'm looking for a way that I can do a bulk download of all recordings from my Zoom Events Hub. I'm navigating around the Video Management section and cant seem to find an export option.  Appreciate some assistance here 🙂 ThanksKristin

It is important to know that my Zoom Account Settings has "Enable Custom Questions" checked. ProblemFrom a Chrome browser, I have created a webinar and I needed to add a custom question to the registration page. I went to Registration Settings > edit > Custom Questions tab > create a new question > type (single answer, dropdown),  I enter my question and it has 11 responses > then I select save all.  After selecting save all, the custom question is not appearing in the custom questions tab. After saving the first time, I went to the registration link, registered for the webinar, and the custom question was also not there. I went back to the Registration Settings a second time and went through the same process, entered all the information, and save all. The custom question is not saving, despite entering it twice and saving, and despite my Zoom Account settings having "Enable Custom Questions" checked.  

Hi! I think our Zoom room has been deleted. 'cause I was about to edit the meeting link, but I couldn't find any of the Tuesday calls. However, the recordings are still there, along with the most recent Tuesday call. So, I tried searching for the meeting ID in the meetings section -> previous, but nothing showed up. 

Is there a way to view results for the live Q&A as to which questions were most upvoted after the webinar has ended? I cannot find any related data in the report. 

Hi y'all,I have a Zoom Workplace account (paid) + a Zoom Events account (paid).  I signed up specifically to use the Simulive but in the Hub I am told I need a "Advanced Video CMS license" in order to upload a video.  I've been trying for 2 weeks to purchase or even get pricing but Zoom sales has been absolutely awful (bounced from person to person, can't even get simple pricing yet.  Does anyone know how I could get this working quickly, my webinar is tomorrow 😞 Greg

Hello! As described in the title, I'm having some issues around authentication. I am running a series of 4 webinars and, despite disabling the requirement that users log in to a zoom account to join the webinar, Zoom still requires it anyway.  I have tested this by attempting to join as an attendee using my personal account. When doing so, I get asked to log in to my Zoom account and then I am taken to the webinar sign up page and have to sign up again. When I do this, I get an email saying that my registration has been updated. I have received several complaints from customers who have encountered this issue and refused to sign up for a Zoom account so weren't able to attend, and some have said that even after logging in they couldn't join anyway. Note that the webinar in question is a repeating webinar, with 4 instances taking place on a specific day of the week over the course of 4 weeks—although I don't see how this could be causing such an issue. I have ru

On the Zoom Sessions event page in preview mode, when I click on the register button it takes me to the "review order" page. I have two questions: Is it possible to have the registration form already on the event page, saving the attendees a click?The webinar title, the Registrant information & Registration questions all have this boring grey colour. Is it possible to re-adjust the colour to be black? 

HiOur webinar setting is set up to create an campaign and Add registrants as Campaign Members and create a lead, but this is not working as expected and we cant find the issue. Campaign is createdZoom webinar is createdzoom webinar registrants is created Do any of you have experience the same issue?

Hello,I have created a survey to get feedback from participants. A good overview is provided and I can download a CSV file.I would like to print in PDF the result overview with the graph and answers. I cannot find the way to do so. 🤔 🤔If I print the web page, not all responses chow, neither does the bar chart.Help please!Thanks.

We have scheduled a Zoom webinar and would like to make a minor change to the name of it, but when trying to do so it warns us that participants are already registered. Will changing the name of a webinar affect existing registrations?

When my attendees try to register for my webinar they keep receiving this message "This webinar is for authorized registrants only. Please enter another email address."  

Hi, recently some of our events that were set up to April changed the status of the registrants to no show but the events did not start yet. In some of the cases there was a practice by some of our reps but they did not start the event.  How can we make sure it's not changing the status before the event starts? 

Is there not a way to set up a webinar with custom recurrence?  Example, 1st Thursdays and 3rd Fridays?  

When I use the backstage in my Zoom Webinar, is the number of attendees available given by my Zoom Webinar license or my Zoom Sessions license?

Has anyone tried the new "Shared Content Only" view mode in Zoom Webinar? I was really looking forward to using this new feature and I congratulate Zoom for adding it.  It sounds like a very useful way to enable webinar hosts to force a shared screen on attendees while hiding all panelist video tiles, even for videos that are currently on.  However, I have discovered that this feature only works if attendees have upgraded to the most recent version of the Zoom client.  Which, in my opinion, makes this new feature completely useless! Why would a webinar host want to impose a specific view on only SOME of the attendees?  The whole point of the feature is to force the shared screen on ALL attendees. Until all attendees are required to upgrade to the latest version (which I think is currently 6.2.11), this feature is pointless. I can think of many uses for this feature, but now I'm just disappointed that it seems to have no practical use at all 😞

Hello All,  I'm hosting a Zoom webinar shortly, but running into difficulties. I have taken off the "practice session" and clicked on "start this webinar" button. The meeting runs with only me present, but it still appears as upcoming, even though the time has passed. Basically, I have no way to start the webinar. I cannot find the broadcast button at the top. After I click start or start this webinar button, the application boots up and it is automatically recorded. I end the session and it makes no difference. I have updated OS and Zoom to the latest.  TIA

In the calendar download is there a way to change who it says hosted by or change any of the text?

I'm posting from the POV of a webinar attendee, not as a host/planner. I am using Zoom Workplace version 6.4.0 on Mac Ventura. I swear there used to be a way for me, as an attendee, to adjust the size of the presenter's camera view while they are sharing their screen.  For example, you could have the presenter and their PowerPoint side-by-side, and drag to adjust the size of the presenter  relative to the size of their PowerPoint slide. Now all I see is the option to switch between the slide and a camera view up top that is so tiny you can barely make out the presenter's face. If you switch, then the shared PowerPoint is way too small. I realize that if you go full screen, you gain some control, but this is awkward compared to the side-by-side view, requiring multiple clicks rather than just dragging to adjust. I swear I looked through all of the view settings and can't see a way to switch to a view that makes the presentation engaging -- in other words, you can clearly

When the webinar host spotlights a panelist, this now reflects on all of the panelists' screens too. It didn't used to work like this. This is not a good change. Panlists do not like this. Many panelists want to see their self-view at all times so that they can remain in camera frame. If the webinar host spotlights a panelist, then all of the other panelists lose their self view. Spotlighting should only affect attendees in a webinar, not the panelists. Zoom, please tell your product team to change this behavior back to how it used to work so that spotlighting doesn't change the panelist screen.