Virtual Agent

Hello, My company has signed up to Zoom Contact and Zoom Phone Enterprise. I have a good working knowledge of AI voice agents having worked on POC agents in Ragflow, N8N and Elevenlabs. It's early days so I am happy to park this to one side as we are working with a professional partner.What I am struggling with is the change in behaviour between querying a knowledge base, querying a virtual agent with a minimal prompt and querying a  deployed virtual agent in full screen url campaign deployment. Given I have spent much of the last year, preparing, cleaning and building RAG agent  workflows for text and speech, I am trying to figure out why the same knowledgebase would retrieve different matched content from the same knowledge base using a vanilla prompt.Are there video tutorials and documentation that go through end to end example projects to give blueprints and examples for start to finish workflows, as is often the case with N8N youtubers?

When the Zoom Virtual agent submits a response, it plays a tone at maximum volume, which hurts my ears. The tone does not respect the Windows volume control. Environment: Dell Latitude 5400 laptop, Windows 11 Pro, current Zoom version.

If your knowledge base sync is stalling or creating an error due to size, please read this article. https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0058272If you're KB is under the size limit but still stalling when syncing, please submit a support ticket under the product = zoom virtual agent. On Monday mornings, the KB crawlers are slowest because clients like to update their KB's then. Try an off-rush hour time like Monday night or Tuesdays for a faster weekly sync. 

We are preparing for the transition to Salesforce Enhanced Messaging from Live Chat. As a company with support agents around the clock and around the world, we rely heavily on a script to check agent availability in Live Chat. As Salesforce will not be providing a similar solution for Enhanced Messaging, I'm curious how other companies are addressing this critical workflow. Suggestions?

I have a zoom hearing in court coming up. How do I upload exhibits to show to the judge?

I set up our meeting to include the "registration required" so that I could track the log-in and log-out of each participant. Everyone registered; however, there is no report available. I've used this feature on other Zoom accounts and it work fine. What exact setting do I need to make sure it enabled so that I can track the attendance of registrants/participants?

For one virtual agent, best practice is is 5 to 6 skills maximum. Within each skill, you can have 4 to 6 tools listed.  Ensure your skills are distinct (description) and tools have good description as well.

If you are using ZVA Chat 2.0 agents to escalte to a video call, you will need to whitelist the domains below:ZCC USA-Based CCIZP https://us01cci.zoom.us/", CCIZPAPI https://us01cciapi.zoom.us CDN resource https://us01ccistatic.zoom.us/us01cci/web-sdk/" CDN backup https://us01ccistatic-a.zoom.us/us01cci/web-sdk/" Campaign https://us01campaign.zoom.us/ SCHEDULER https://scheduler.zoom.us ZFS https://file.zoom.us ZFS https://file-paa.zoom.us/ ZPNS wss://zpns.zoom.us/ws ZCB https://us01-zcb.zoom.us/static/resource/cci/ Log https://log-gateway.zoom.us/nws/join/logger/zccfelog Integration https://dev.zopim.com (zopim chat) https://static.zdassets.com (zendesk widget) VideoSDK&RWC/RWG US01 EU01 SA01 VideoSDK CDN https://source.zoom.us/videosdk/ VideoSDK Web auth endpoint https://zoom.us/wc/lsdk? VideoSDK log endpoint https://log-external-gateway.zoom.us/meeting-

We recently updated our IP addresses for web crawlers. If you are seeing an error in your knowledge base sync, please ask your IT team to whitelist/allow these IP addresses to crawl your website.  44.199.223.208 44.198.248.168 44.199.239.85 3.12.25.1 3.12.48.211 3.12.140.78Additionally, depending on your website architecture, you will want to check that your website allows for Zoom.us to crawl and index in your /robots.txt files. Also verify that your website's headers have "<meta name="robots" content="index,follow"> to ensure Zoom has access to crawl the sites you would like. You can limit the pages and content that you want Zoom to have access to by adjusting your robots.txt file. Try enabling the "javascript support" feature in the knowledge base settings to parse and index content in a way that you prefer. Link to images of common crawler and robot rules and errors: https://docs.zoom.us/public/doc/4R1MuR5yT4qo9EjgWHL-Aw 

Hello, I'm working with Zoom Virtual Agent and wanted to clarify two things: User-Specific Knowledge:Is it possible to assign or tie specific knowledge to an individual end user, so that when they ask questions during a session, the bot references only (or prioritizes) that knowledge?Our intended workflow is:We receive the event that a chat has started.We look up relevant data for that user in our database.We want to pass that data to the bot as knowledge, so it can use it in responses during the same session.Dynamic Knowledge via API (Mid-Session):If we add new knowledge via the Knowledge API during an active chat session, is the virtual agent able to immediately access and use that information in the same ongoing conversation?

If you have successfully created a campaign and see the "button" for Zoom Virtual Agent on your website, but it's not loading, then it's likely the SDK has not been "whitelisted by your website's CSP.Some websites have a Content Security Policy (CSP) that only authorizes "whitelisted" or "allowed" endpoints to access their website. Each CSP is unique, so please get in touch with the person who manages the website you want ZVA to work on (or across) and ask them to update the CSP settings to match the recommendations in this article. CSP SETTINGS FOR ZVA SDK: https://developers.zoom.us/docs/virtual-agent/web/get-started/Send this link to your web developer, and they will understand which protocol you use and implement the CSP headers for ZVA accordingly. Additionally, please note that Zoom's SDK options are committed to security and adhere to best-in-class protocols. We require a minimal version of our SDK to be implemented. If ZVA was working on your website and suddenly stopped,

I have issue with the virtual agent when accessed through website. Please let me know if anyone can help with the situation. I have attached an Image with the post.

I hope for any help. My Zoom account has been restricted "permanently" due to the violation of the Terms of Service and Acceptable Use Guidelines, which I did not have personal knowledge of. Upon checking the history of my computer use, I found that my trusted friend was using my Account to join unwanted activities. Now, because I am using Zoom in school and work, I am struggling to access my account. I can only access Zoom via the web version, not in the app. If necessary, I am willing to pay any applicable fines or take additional steps to rectify this situation and restore access to my Zoom account. I am committed to ensuring that such an incident does not occur again and will take all necessary precautions to maintain compliance moving forward.

Hello,I am Woodlair Nosy over at Merchante E, IT Team. I am reaching out regarding the ticket below."https://support.zoom.com/hc?id=csm_ticket&table=x_zcs_mso_management_services_organization&sys_id=c5e58af3473b755099b34d69736d43cd"We've done the recommended solutions but still no resolution on this.Can we look into this further?

I have an issue with the ZVA login."Failed to login: The subdomain URL is not connecting. Manage subdomains in Contact Center preferences."This is the error message displayed when running the downloaded SDK file and running it on html. Can someone help me on this topic1 .

During our initial Zoom onboarding, we had set up multiple bots, with multiple campaigns, and multiple campaign locations. After operating with ZVA for 6 months, we've decided to streamline and consolidate product bots and campaigns. We have been able to delete the bots no longer in use and the campaigns no longer in use, but cannot delete campaign locations. Out of the 40 campaign locations, we need just under half of them.As part of our process, we use different campaign engagement windows to notify users of service interruptions, and this change is handled by individuals with less knowledge of ZVA than our day-to-day ZVA admins. Our concern is that during a product incident when a user is under great pressure to quickly adjust all of the bots/campaigns, the user may also inadvertently change the campaign location.We would like to be able to delete campaign locations to help reduce the potential human errors, but also to reduce the clutter of our ZVA environment.

We recently discovered an issue with our website's CSP settings that required an additional step to ensure that all browsers can access and open ZVA. If you're seeing reports that "ZVA isn't opening for me" and the icon is not showing, please ask your Dev Op or IT Manager to do the following: add *.zoom.us to script-src (load js from *.zoom.us) add *.zoom.us to child-src (to load iframe from *.zoom.us) add wss://*.zoom.us https://*.zoom.us (to connect-src to make http request) If your DevOps or IT Manager does not approve of this method, please submit a support ticket under the product category "Zoom Virtual Agent," and we have other options to provide them to ensure that ZVA can operate as intended on your web assets and you can get a high ROI for your investment with Zoom Virtual Agent and Contact Center!

Hi all - within Campaign Management we are setting up a series of chat flows. We have customised our engagement windows and added welcome screens, however, the pre-determined 'fields' available for us to display on the welcome screen are somewhat limited/restricted to 8 fields. My question is two fold - is it possible to add custom fields, and if so, how would I then enable them to display within this section for us to be able to collect this information from our customers at the welcome screen? I've dabbled with variables with limited success thus far.

Есть варианты что можно сделать? Пробовал: обновление обновления виндовс,драйвера видеокарты,переустановил,скачал старую версию,скачал новую версию. С телефоном все работает, ошибка на ПК  

Received acknowledgement of payment. Cannot sign in. Virtual Agent does not understand issue.  No response to "live chat" after over an hour talking with Virtual Agent.  It's like talking with a 3 year old. 

We have a VA Chatbot setup and running but and we are looking to get the value of the Intent that gets selected, ideally to send via a HTTP Call block, for example we can read the Engagement ID vis this variable{{global_system.Engagement.engagementId}} but we're wondering if there is an equivalent variable that holds the Intent selected by the 'Match Intent' block

I am trying to follow these instructions: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057618My goal is to use my confluence spaces as a knowledge base source for my zoom chatbot.I meet all prerequisites.I am instructed to:Sign in to the Zoom web portal.In the navigation menu, click AI Management then Integrations.Click Add Integration then Atlassian.On the Add Atlassian Integration page, provide the following:In the Name field, enter a display name for your connection.Into the fields, Client ID and Client Secret, paste your client ID and client secret, respectively.Click Save.In order to generate the required client Id and client secret from step 4 above, I need to 'configure an incoming link' in Atlassian/Confluence. https://confluence.atlassian.com/adminjiraserver/configure-an-incoming-link-1115659067.htmlOf course, the first thing that the Atlassian/Confluence 'create link

Having issues trying to find a solution to just adding script or html to a button, text link or call to action in the body of website content that would then open up the zoom live chat.

HI, is there a documentation how to debug anything? And where can i see the debug output? My problem is that even not s single line of code is working. e.g.log.debug("test"); fails with error.  thanks

Currently, I want to make ZVA chatbot rule-based whenever end user click on "info A" button, any further question asked will only take knowledge base that has been categorized with "info A" related data. my question regarding this : is it possible program it?if it's possible, may i know how to program it?may i need any prior programming language to program it?