Missing "voice agent menu" | Community
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H
Newcomer
Hirobumi Chamoto
Newcomer
February 2, 2026
Question

Missing "voice agent menu"

  • February 2, 2026
  • 3 replies
  • 28 views

Hello, I need your helps. I got 050 phone number by eKYC and paid “Charge Name:
Zoom ContactCenter Monthly Usage -”. But I could’t find voice agent menu(I showed chat agent and classical chat bot menu only).

I’d like to make the simple IVR(Japanese or English and Loss the urgent matter(mobile , PC) or Admission Application) using Zoom Virtual Agent simply.

Would you mind sharing the step by step the flow guide immediately?

Also I’m very happy to the guide with Japanese directly.

 I appreciate your dedicated support for Japan in advance, Hiro.

 

 

    3 replies

    H
    Newcomer
    Hirobumi ChamotoAuthor
    Newcomer
    February 3, 2026

    Hello, Team. I appreciate your strongly support for Japan.

    Anyway, when can I get the detail solutions?

    If possible, I’m very happy to want by Feb.10th.

    Thank you, Hiro

    H
    Newcomer
    Hirobumi ChamotoAuthor
    Newcomer
    February 19, 2026

    I have already escalated anther tag the following.

    Thus my this question can close.

    Thank you, Hiro.

    Zoom Virtual AgentのIVRを作りたいが、Voice Agent Menuが見つかりません。 | Community

    V
    Employee
    VanessaVaZoomie
    Employee
    February 24, 2026

    ​@Hirobumi Chamoto - thank you for your patience. The product you named above “Zoom ContactCenter Monthly Usage” is not the product for the voice agent. The voice agent is purchased in minutes and should be labeled “Zoom Virtual Agent Voice...” on your invoice. Can you please contact the sales representative that you purchased through and ask them about your purchase of Zoom Virtual Agent voice. They can then escalate if you did purchase it, but the license is not appearing, or they can explain the process to purchase and where the miscommunication was in your original deal. Because you have access to Zoom Virtual CHAT Agent, it may be that you purchased chat but not voice, or that chat was enabled accidentally when voice should have been enabled. You have to purchase Zoom Virtual Agent Chat and Zoom Virtual Agent Voice as separate items because they are measured differently. 

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