Phone

We moved from dialpad to zoom phone under the impression that our license would travel with us as users as we move between devices as is the case on every other tool we use.   We work in two locations on Windows 11  machines running the zoom app different days of the week, and use android phones with the zoom app installed.  We only have two users and we are not cheating licenses. But now zoom client on Windows 11 constantly/randomly logs itself out quietly, blocking phone calls to our computer.  And it doesn't understand that we are now at location 2 and location 1 can be logged out?  Is this because each licensed user has zoom phone running on both our office computer and our android phone? 

We have one phone line for a small business and don't want any extension numbers. It doesn't seem to let me remove the extension number automatically set? Any solutions? Thanks Calum 

Can someone help me figure out why our phone line does not use the auto attendant and IVR for call queues like sales and support?

One of our users is experiencing the following problem:"The Zoom mobile app is extremely unresponsive, especially when I try to end phone calls by pressing the red button. I have to press it 4-5 times, which often results in calling a random person once the call screen finally closes. The unwanted call, then again, is difficult to abort. In addition, I am sporadically unable to answer phone calls due to a charging icon appearing and a message asking me to "please wait" after pressing the blue button to take the call. I am running the current version 5.14.6.13477 and my phone is a Galaxy S20 Ultra 5G, Android 13, One UI-Version 5.1, Modelname SM-G988B/DSAs I use Zoom phone for work, it would be important to improve the situation. Any ideas would be appreciated. Thank you!"

Can the 'dial-by-name' directory audio prompts be changed to match the IVR voice settings?The default voice within the 'dial-by-name' directory is quiet jarring next to the IVR selected voice. It comes off as unprofessional.    

i get error when i try to add my phone number on realme 9 device 

Every time I try to log in, they require a verification code and I can't find any way to delete that requirement.  In addition even though I use the same device they say they don't recognize the device I'm using.

Hi I'm very frustrated. I tried going in FaceTime and selecting ZoomPhone for calling in the settings area. But it doesn't change it. I've tried several times nothing happens. When I click to dial inside HubSpot, it sends me straight to Google voice. How do I change the click to dial to ZoomPhone instead. I don't have admin access it is not HubSpot issue. Because if it was how is it that I am able to click to dial in Google voice. I don't have HubSpot calling. I simply need to switch the function from Google voice to ZoomPhone. 

Strange issue I am having. 1) Create a call queue in Zoom and assinged a DID to the queue. 2) Forwarded a number to the call queue DID. 3) Have muliple people logged into queue. 4) When the dial the fowarded number from another carrier I can head the default music of the queue and then it goes to voicemail even if there are people logged into queue. 5) If I dial the zoom DID number of the queue it works fine and it rings people phone in the queue. 6) I have tried different carriers phone forwarding with same results. Seems like zoom doesn't like a forwarded DID line to a queue. Any suggestions?

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On a recent info screen, Zoom asked me for my phone number. But Zoom responds that the phone number doesn't exist. Is Zoom expecting a special Zoom phone number? It just asks for "phone number" I gave my actual phone number, and got "phone number does not exist". Confused!

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We recently implemented zoom phone for our offices and let's just say there's been plenty of issues-  First one, there is no option to transfer directly to somebody's voice mailbox. I've read conflicting information online that this should be a feature... and also that "this feature may not be available on some devices". Can anybody provide some clarity about the transfer to voicemail feature? There simply is no option to transfer to voicemail at all, where there "should be".  second problem, We purchased a bunch of Poly Voyager 5200 UC headsets to use with zoom phone, along with Poly VVX411 desk phones. These DO NOT interoperate. Both devices are listed on the zoom phone compatibility list. When a call is incoming, the "answer call" button on the headset simply does not work. To work for answering calls, it requires that the UC usb dongle be plugged into the computer (not the phone), however after pressing the

how to provision a non supported phone device model to zoom phone user. Has anyone done this before?

Hi,I have a Zoom phone plan based out of AU/NZ that has the international add-on. I have a team member based in the USA who also needs Zoom phone with an emphasis on being able to make calls in AU/NZ/USA/Canada and the UK. Do I simply need to purchase a US-based plan + international add-on for her or is there a more cost-effective way to do this?Thanks

Hi everyone, I'm looking for a way to have multiple users receive a call and whoever picks it up - they handle the call from thereon out. So far I've reviewed the following call routing methods but none fits my use case: Auto receptionistsCall queuesShared line groupsThe sticking point is that some of the "members" must be an external numbers. Does such call routing method exist in Zoom phone? In the graph below, imagine if Carly and Grant are cell phone numbers? ThanksBoyan  

Hi everyone, I'm curious if anyone has figured out how to use Poly Obi 302's multiple POTS ports? I have several of these and they work just fine using LINE-1 but I see that there's another POTS port there: LINE-2 so I was curious if someone has successfully assigned an extension and/or DID to LINE-2 and if yes - how did you do it? Also any licensing implications to be aware of? Obviously to get the Obi provisioned on Zoom a device license will be used but what about the ports themselves?Thank youBoyan

I need some initial help setting things up.I know there are many great videos and articles, but none that I have found that help with my particular setup.I have been operating a small one man consulting business for about 10 years now and recently switched to Zoom Phone a few months ago and because of my inability to find answers to some of my questions, it has been impacting my business ever since I switched over to Zoom Phone. I would like to publish both a toll-free # and a toll number as my companies main office numbers on my company website. My initial purchase from Zoom included one toll-free number and two toll numbers.I also have a Poly EDGE E220 desk phone.Furthermore, I want to be able to use the Auto receptionist and IVR.I believe I would like all incoming calls to go through the auto receptionist/IVR both during and outside of normal business hours. Do I concern myself with call q

Where can I access the real-time and historical location information of Zoom Phone users?

We have users that are part of our inbound call queue who occasionally get a few seconds into a call when it then drops. Following that, if the person calls us back, the person who took the original call does not see the call coming in through the queue. It doesn't happen all the time, and the person who is left off the queue is back in the queue when the next phone call comes in. Any advice?

Is there a different license SKU needed for Common Area phones in Zoom Phone, versus the standard license that gets assigned to a normal User's phone? 

Our current land line numbers and local service resides with Verizon. However, we have a separate long distance carrier, who also has our 800 service.  For now I was going to leave the 800 service but want to port all the other numbers to zoom phone (Pro - Unlimited US Calling).  Is there something different that needs to be done in the porting process in this case? 

My client was on her phone on Zoom platform.  I scheduled a session on my Zoom account on the lap top. I could not see her on my lap top.   I had to go on my phone to see her and i was not able to connect with the video she could hear me but could not see me. Thank you, for your help, 

Hey Guys: We are looking for a solution prohibiting employees from texting someone who has opted out of a campaign.  For instance, if an employee, John Davis sends an SMS to Mary Smith, and Mary then opts out; John can no longer text Mary.  However, Jim Brown can text Mary again in the same campaign.   It would be great if Mary opted out of John, and it opted her out for ALL other people in that campaign. Is there a setting I'm missing? 

I have the zoom app installed on my cellphone. When using the dialer, and making phone calls, I can't hear the person on the other end. I can hear sounds but it cuts out every split second so I'm basically just getting a bunch of bleeps. It works fine when using zoom on my computer. I am connected to wi-fi and have about 90 mbs download and 35 upload. I tried it on only cellular and had the same issue. I tried going through my apps and uninstalling any I don't use and even deleted a few like Ring and a few others that I thought might help. I also uninstalled and reinstalled zoom along with restarting my phone. I'm lost on what to do. I'm thinking about doing a restore on my phone but thought I'd check to see if anyone else has experienced this or knows what could be causing it before jumping to that. The phone is a Samsung S22 Ultra. Thanks for the help 🙂