Porting away from Zoom into Verizon

Hi jwhittenburg,

When you port your number from one service provider (Zoom Phone) to another service provider (Verizon), the porting process requires an entry in the NPAC database showing calls to your telephone number should be routed to your new service provider.  The porting process is starting by the acquiring service provider (Verizon).  Maybe, Verizon did not complete the porting process.  Based on what you indicate, Verizon is your new carrier.  You should let Verizon know that you are not receiving calls or texts. 

Zoom Phone has a free carrier lookup in the number porting screen.  Assuming you still have Zoom Phone, you can lookup your number to see what carrier is assigned.  ADMIN->Phone System Management->Phone Numbers->Port Number->Check Portability.  You can enter the number ported to Verizon, click Check Portability and the system will return the current service provider name.

If your number is not assigned to Verizon, you should let Verizon know.  You can also google one of the free carrier lookup services to see what they show for your telephone number.  Not sure how up to date these free services are.

FCC article explains the porting process.

Porting: Keeping Your Phone Number When You Change Providers | Federal Communications Commission (fcc.gov)

thanks,  eliot