Phone

All, Some of our users are having call quality issues when using the mobile app on their cell phone.  This situation is unique because if they just made the call on the cell phone itself, not through the app, they do no see the same quality/connection issue. My best guess, but can't find anyway to prove my theory, is that the mobile app uses a local 3g/4g/5g data network to connect, whereas a regular call just uses the wireless call network, which likely has a more expansive reach than the data network. Has anyone come across this issue?  If so, any ideas how to fix it?  Is it possible to have calls use the cellular wireless network rather than the 4g network etc?

Hi All,In a phone call queue, there is an option for the operator press "skip call" that comes up.  Does anyone know how to disable this on a specific user in said call queue? Cheers

Hello ! I want to attend a zoom meeting in my navigator, even if my computer has no microphone. That's not a problem because I only want to listen.But zoom continues on telling me, every 30 seconds, "your navigator doesn't allow you using your microphone" and interrupts the audio sound ! Then I can only "join the audio by computer" and wait for the next interrruption.I have no other choice in the settings than one microphone, and it doesn't exist.I'm unable to follow the meeting with so many interruptions. Does someone have a solution please ?(I hope my English is understandable because I'm French)

When I dial out from Zoom Phone, the caller ID of the recipient shows a town that is an hour away from me. Is there a way to change the location to my town?

We switched to Zoom phone a few months ago, a few hundred users. Our onboarding/offboarding team is looking for a way to find out what auto receptionists/ivr's a user is connected to.We can see membership for Call Queues in the admin console, but we don't see a way to find out what auto receptionists they are listed in.This is a problem as when they are deleting an outgoing staff person, if that person is part of a AR/IVR, it just breaks the IVR (there is no warning to our admin, any IVR they are listed in will just now be like "Press 1 for BLANK")We know we can go through all AR/IVR's one by one looking for someone, but thats not feasible with dozens of ARs.Our old phone system had a button to show all references to the user, but we can't find an equivalent in Zoom.Are we missing something or does this just not exist? Thanks in advance. 

We have an executive that when he tries to call his assistant, it goes straight to voicemail and then she receives a notification that she has a voicemail.  If he calls her cell from his Zoom phone, he gets a message that his call cannot be completed as dialed.  I would appreciate any help as I have scoured the settings.

I want to block outgoing calls from certain extensions/common area phones? but i want them to be able to call internal extensions only?  also can i block international calls on certain extensions? 

I recently changed a user over to Zoom phone. Now, when he tries to dial another extension he receives a message that says "Share line unavailable!" and hangs up. Any idea what to do to get past that? All settings look fine. We're using a Yealink t27g phone.

Our organization uses Auto Receptionist to field calls to our staff lines and I recently set up the spam filter last week because we have been receiving an excessive amount (10-20 per day) of calls to our Auto Receptionist main line, which leave voicemails that have a beep at the beginning and then no sound. I've researched some of the phone numbers and it appears that businesses, individuals, and mobile phone numbers are being spoofed. Only a few legitimate calls and voicemails are actually coming through (which is normal) but I have to sort through them to find out which ones are real.

I have this message when I am trying to access to my transcriptions El administrador ha deshabilitado esta transcripción How can I see the transcriptions of the phone calls?

We've merged with another company, but are keeping the one phone number intact. I've recently ported the number to zoom and I want to create the ability to have our main number and the merged companies number with it's own extensions. I enabled multiple site and created a new site. When I try to assign the ported number the the new site, it doesn't allow me to accept the change (although it the new site shows it in the list). What am I missing or doing incorrectly here? Thanks,

ZoomVideoCommunications，Inc.に連絡したいです。アドレスおよび電話番号を教えてください。

The MAC addresses we have for the D230 base stations are not registering in Zoom. Example: 9CADEFA92AE2. How do you connect the bases to the Zoom system?

I am using Zoom Phone.There is a site in Auto Recepctions, I double check that business hours are correct.Business hours is 9:30 AM ~ 18:00.But when I call it at 17:30, IVR say office was closed.I did double check Time Zone in Zoom Admin, it's correct. What can I do or any thing I must check again ?Thank you.

I was able to set up the Auto Receptionist so that myself and my colleagues can make outbound calls and receive inbound calls, and have also set up the message for when customers call in, but when clicking the extensions that are voiced in the message (and has been set up), it does not patch through at all.  I want to ensure customers can submit the extension number, and be patched through to the proper individual. Currently the opening message continues until finished, and then patches through to the main recipient set up in our portal.   

유튜브 같은 소리가 하나도 안 들립니다

Hello, Curious to know if it's possible to purchase Zoom Phone numbers as described in this article https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060070 but through the API. Thanks.

I encountered an issue yesterday afternoon where all of our Poly VVX 450 phones went offline with the message "URL calling is disabled".  After some research, I found that all of the phones with a device (usually PC) connected to the phone's downstream ethernet switch port had reverted to the native VLAN, despite having an IP config for my voice VLAN.  This rendered the phones effectively offline and unable to reach the internet.   I didn't have any network config changes applies for weeks.  I was using LLDP-MED to direct Poly phones to a voice VLAN while allowing the downstream switchport devices to use the native VLAN.   The only thing I can think of is that there was a firmware update to my phones that went out Wednesday afternoon (~4pm ET).  Can we view firmware update logs for desk phones anywhere?  Can support provide this? 

Hi!We have just signed up for Zoom Phone. We are on the basic package because we only need one user, however it is linked directly to my account (which is the billing account). We need the Zoom Phone to be linked to one of my employee's logins, however the billing should remain on my account. Has anyone else done this successfully? The UI is not very user friendly.

my speaker does not work, I have checked my computer, and the audio on my computer works fineCan any one help out? 

my teammate cant join the audio by computer. anyone know how to solve? he cant tick the checkbox in setting for this.  

I am using Mac from Asia and using a US number registered with Zoom. I can use the phone number to call the US. When I called this number, it led me to a voicemail as intended and I left a voice mail but Zoom didn't seem to receive this voice mail and no notification and no recording a Zoom admin could track. It just seems not functioning at all. I tried few times already. Thanks for your help.

I have just subscribe to Zoom Phone US & Canada unlimited plan and i want to assign number to myself but phone system management is not working or i cannot access that. When i click on it then it starts loading but nothing appears afterwards. Is there any problem with the rights to access that or it is any bug? Thanks 

We have Call Queues set up for Urgent issues, and it would be very helpful to be able to configure a ringtone other than the default meeting tone.I noticed this may be possible with DID #'s but that is not an option for our team.We have a Business Plus license.

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