I cannot use the Zoom Phone

hi erwin_sy,

you should check with zoom sales.

i believe, you would need zoom phone pro global select licensed to whatever user is making calls to australia.

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks, eliot

Hello @erwin_sy If you can make outbound calls, more specifically international calls to other countries but Australia, it is possible that Australia might not be enabled as an allowed destination; the situation might be similar if you can make Outbound Domestic calls but not international calls.

You will need to have Admin access to check and make the changes, but please take a look to the following document that explains the process better and more concise than I.

https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065340 

If this doesn't help solving the issue, can you tell specifically which is the Calling Package name you purchased and confirm it is allocated to your Zoom User?

Also, I assume you have a credit card associated with your Zoom Account (or some type of payment agreement if it is an Enterprise Account), or some "pre-payment minutes plan" in the account that might need to be double-checked.

I hope this helps and please let us know.

Regards, 

Vinnie

ok i'll b back.