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hi mtavani,

Which desktop client are you using?

Are you using the current zoom desktop client, i.e. 5.17.11 as of 4/5/2024?  If not, please install the current client and retest.

Release notes for Windows (zoom.com)

Release notes for macOS (zoom.com)

Release notes for Linux (zoom.com)

Did my response answer your question? If so, please don't forget to mark the reply as an accepted solution.

thanks,  eliot

So, it looks like I have version 5.17.1 installed, but when I download the installer, it simply reopens that version instead of doing an update.