Phone

Please for details review this post - reddit.com/r/Zoom/comments/1gqbu1n/where_in_the_phone_app_i_can_manage_audio/I use google pixel phone.Where in the phone app I can manage audio settings - chose headphones? Only for zoom sound does not go to headphones, all other apps work perfectlyContext - My phone has Bluetooth on, and headphones are connected to it. Any other app I used automatically uses for audio these headphones, including other calling apps.Zoom - I join a zoom call - by default headphones are not used for audio, sound just goes loud, when I click on the button you highlighted on screen shot, the sound goes silent and to listen in I need to put my phone to the ear, as when I speak on the phone. bluetooth device, in this case headphones are still not used.Reinsta

Good day,I've been able to find through zoom support channels that a user can have up to 3 devices but i have not been able to find any info on how this effects licences. What i need to know is, Am i able to have 3 devices (Physical Phones and 3 seperate locations with the same extension on each of the under 1 license? Regards,Donn

Hi everyone,I’m experiencing a strange issue with Zoom on my Windows 11 device. The audio works perfectly fine during Zoom Meetings (both headphones and speakers), but it does not work at all during Zoom Phone calls. I don’t hear anything—no ringtone, no voices, nothing.Here are the steps I’ve already tried to troubleshoot the issue : I checked Zoom Audio Settings and Checked Zoom Audio Settings:Ensured that the correct speaker is selected.Tested the speaker, which works fine in the settings.Checked Windows Volume Mixer:Confirmed that Zoom is not muted and has the same volume level as other apps.Disabled Audio Enhancements:Turned off all audio enhancements for my default playback device in the Windows sound settings.Reinstalled Zoom:Uninstalled and reinstalled t

We have a dedicated after hours phone number with 3 people accepting calls from that number.  What do I need to set that up in Zoom?  We previously had it set up in Vonage but now we've transitioned to Zoom Phone and I can't figure that feature out.  I've assigned a number to our After Hours "user" and assigned a phone license to it.  Now I need to figure out how to route any calls from that number to the 3 people who are monitoring it.  Did I even have to create a user for this task?  I can't find a how-to anywhere for this.  Thank you.

Guys i am having issues purchasing on zoom workplus pro, all my informations are correct

We have a team in the Philippines and Australia, but the team in the Philippines is unable to send text messages from their Australian phone numbers. Why is this? How do we fix this? They're able to receive calls on the Aussie number but can't send text messages. 

Is there a way to turn the auto-recording off for only one or two members of the team? Or is it an on for one, on for all situation? Thank you 

When on a conference call the other parties are able to hear me from the first word to the last, but once it shifts to them to talk, there is a significant delay before I can hear what they are saying... so much so that I have to ask them to repeat themselves, which if we are talking and they aren't quit for too long, we are fine.  But once I have talked for a bit, I hear a beep, then when I ask them to respond, it takes a bit of time for Zoom to recognize that they are speaking.  They get the green boarder and the mouth is moving, but the audio is delayed, and I pick them up halfway thru a sentence.  How do I fix?  Also, when there have been three parties, the other two don't have the delay on their side, it's only on my side. 

Hello everyone,I'm having trouble setting up my phone number in the Zoom Phone system. When someone calls the number, they hear the message: "Please press 0 to speak to the operator." However, when "0" is pressed, the caller hears: "There’s nobody at that extension."I’ve tried configuring this in my Zoom account settings but haven’t been able to figure out where or how to fix this. I’m looking for help with the following:How to correctly set up the "Press 0 for operator" functionality so it routes to the correct person or extension.Where in the Zoom admin settings I can configure this behavior.Any specific settings I need to review or adjust to make this work as intended.I would appreciate detailed guidance or any steps I can follow to troubleshoot and resolve this issue.Thank you in advance for your help!

I am working on configuring the Salesforce and Zoom For Lightning App(App exchange package) and cant seem to get it to work. Dialing in works fine when i call the zoom number. However, when a user logs into Zoom and tries dialing out theyll get stuck at the "dialing screen" where the number pops up and it says "calling" but doesnt ring. Does anybody have any help/tips to reccomend trying? 

Is it possible to put a custom background on a desktop phone using the web portal?

In our system we've got a lot of overflow call queues setup, and they currently show up in the phone directory on the Zoom app and on desk phones.  Is there a way to hide these from the directory so they don't show up when people are searching? Primarily it's needed for call queues but it would also be useful to be cable to exclude auto receptionists too.  We use Yealink T44W desk phones if that is useful information for this.  Thanks!

Hi, my Salesforce org has conversation insight licenses, but zoom phone isn't supported out of the box.  There is however documentation for connecting with Zoom Phone via the API.  Has anyone done this?  I can't find any specifics on how to integration Zoom Phone with Salesforce Conversation Insights, just API documentation.  

HiWe face a one-way audio issue with Yealink T-31P IP Phones and Ribbon SBC 1000. The same phone works perfectly with the Ribbon SBC Swe Edge. What I suspect is the Opus codec priority since there is no option of adding the OPUS code in SBC 1000 but is available in SBC SWE Edge. The strange thing is that this issue is never seen in inbound calls from PSTN to Zoom, but it happens every time a Zoom user calls a PSTN number. We don't face any such issue when the Zoom app (Windows, Mobile) is used for inbound and outbound calls. We have tried to make changes to the provisioning template for IP phones, but it doesn't affect anything and nothing changes. Has anyone faced any such issue? I need help.Rizwan  

We are migrating off of a Cisco CUCM phone system going to Zoom Phone. Currently users on Cisco phones are able to dial "0" to get to the front desk operator. Is this possible with Zoom? I see that extensions have to be from 3 to 6 digits in length. Thank you!

I am using zoom phone call and assigned us/ca metered plan I bought the number but the and follow all the step.  when I can call out to anywhere I need. However, I get the following message when trying to make outgoing calls on my zoom phone: "Sorry, we cannot complete your call. Your service plan does not support calling to this destination"

We have staff members that use the Zoom app on their cell phones as their work phones and are connected to our 1 gig Wi-Fi. They are receiving calls but then the app will not connect, and they receive a message "Not connected. Attempting to reconnect..." This is causing a lot of frustrations for our constituents and staff. This is not the same experience on our hard phones or computer app, but the whole company is mixed on how they use Zoom. Anyone else experiencing this?

So I have gone through all the testing, uploaded the new audio drivers, eliminated all other speaker options.  The issue seems to be somehow related to the cell phone, when I start up the computer with the cell phone turned off the problem does not occur directly.   I have terminated the cell link from windows, but still if the cell phone is on, I can not use the Zoom Phone, pretty frustrating, especially when I have to use 2 source verification or want to receive cell calls.  Any ideas from people more savvy than I.

HiThis is a new problem. Everything worked fine yesterday so it is not a problem with internet connectivity, firewalls etc. etc. I have Zoom phone. Today I find that it works on two different Android phones when using the Zoom app but does not work on two different PCs. On the PCs, I can dial and connect but cannot hear or be heard. Thanks for your helpMitch

can we setup a toll free (1800....) phone number for our business that will forward to our actual business phone number?we have zoom phone numbers

We use Yealink W56H. I have two locations and two call queues with members assigned. Are the users of the call queues able to check the queue voicemail on the physical phones or is the website the only option?

Is there a way, when a call queue goes through several overflows, to direct voicemails back to the original queue when they reach the end of the the overflow?  For example I am setting up the following queuesSales Team ASales Team BSales Team CI also have these overflow queues:All Sales EmployeesAll Phones The overflow for each sales team is this:Sales Team A -> All Sales Employees -> All Phones -> VoicemailSales Team B -> All Sales Employees -> All Phones -> VoicemailSales Team C -> All Sales Employees -> All Phones -> Voicemail What I want to do is when the overflow reaches the voicemail, it goes to the relevant sales teams voicemail inbox. For example if a call came into Sales Team B and rang through to voicemail, I want it to go into the voicemail inbox of Sales Team B. &nbsp

Dear Zoom Support Team,We have been experiencing an issue with our Zoom Phone lines for the past two days. While inbound calls and outbound calls to non-Singapore numbers are functioning correctly, we are unable to make outgoing calls to Singapore numbers.Here are some additional details:Inbound calls: Working fineOutbound calls (non-SG numbers): Working fineOutbound calls (SG numbers): Not workingThis issue is impacting our operations, and we would greatly appreciate your assistance in resolving it as soon as possible.Please let us know if you require any additional information or logs to diagnose the issue.Looking forward to your prompt response.Best regards,Sangpi

Hi!I work in the IT department for my company. We depend on getting emails containing voicemail. We received a ticket this morning that some people had left voicemail that the appropriate recipients didn't get. There were 16 voicemails recorded for one of our user accounts. I did a Message Trace in Office 365 and only 14 emails arrived from Zoom for that associated email account. I have no way of knowing if Zoom failed to send the emails or if Office365 silently dropped them. Is it possible to get email delivery reports from Zoom? It would be great if I could send such a thing to Microsoft support and ask why they're dropping our emails, if that's the case.

Dear Community,This 10 DLC Campaign approval process needs more structure and clear guidance on what is required and how to complete the form.I have tried all but my campaign has not been approved. Each time, I am asked to fix this, or that. Once issues are fixed, case gets declined or rejected again for a new reason. At some point, it does not make any sense.  The last instructions I worked on was about adding contact information to online presence. After making changes, I re-submitted my request for approval. I was surprise that my request was rejected again.Upstream CNP declined sharing request for campaign XXXXXXX.Explanation: Brand name inconsistent with online presence. Privacy Policy/Statement missing from online presence. XXXXXBrand name and trade name are not the same, an explanation with proof has been provided. Does anybody has an idea about to so