Phone

Hi All!  New to Zoom Phone.  We are moving from another cloud PBX provider to Zoom Phone and Zoom CC over the next few months.  We have right round 90 locations.  Our current provider has a nice feature where a Business Hours/Holiday schedule can be "shared" to multiple AAs (Auto Receptionists.)  Time zones are set at the AA level.  With this, we are able to have about a dozen Business Hours/Holiday schedules that are unique and can be assigned to AAs as needed.  Where this really shines is when it's time to update the Holiday dates.  As we roll to a new year, we need only update those dozen-ish schedules with the new year Holiday dates rather than having to go to each of our 90-ish AAs and update the Holiday dates there. Is there a way to replicate this Business Hours/Holiday scenario in Zoom Phone?  Something like a "shared" Business Hours schedule?  Thanks!

I enabled the Zoom call transcript and today I used it on two calls, but I cannot locate the transcript.  Where do I find them to copy and paste them into a system?

Like many others here, I'm a long time Skype phone client looking to port my number to a new service. I live in Mexico and bought a US Skype number 9 years ago to make/receive calls and SMSs. I'm looking at the Zoom phone plans, and all I'm seeing are "Global Select" at $20/month and "Business Plus" at $26/month. In the forums here,  people refer to other plans "US/Canada Metered" and "US/Canada Unlimited" which are less expensive and suit my needs more, however, I can't find them on the site to sign up or read about the features. Are these plans still available? Where can I see them or sign up for them? Thanks!

So i cant get my phones to do ZTP even though they are getting ip addresses leases from my DHCP but option 66 is not working and my DHCP server is a Vm, any suggestions?

Hi everyone,I'm currently troubleshooting a recurring issue with Zoom Phone/Poly IP phones where SIP calls are either delayed or dropped intermittently.Details:Phones: Poly CCX 500 and Edge E300 modelsCall path: SIP calls via Zoom PhoneSome calls go straight to voicemail or drop without audioOther times, there's a delay before the callee hears ringingMy own test calls to the same numbers go through fineProblem seems intermittent and inconsistentWhat I've Tried:Enabled logging on the phones (set to Debug)Captured traffic using SPAN on switch portsCollected packet captures on both sides (caller & callee)

Hi I am desperately looking for alternatives to Skype to call from outside the USA into toll free numbers located in the USA - does Zoom have this feature? If yes, does Zoom regular account allow calls into toll free numbers? Or does only a Zoom business account allow these calls? Is it possible to call toll free numbers in other countries from outside those countries? What are the costs to call from outside the USA into toll free numbers located in the USA? If it is possible to make these calls, where are the instructions to do so? (I do not see anything on the Zoom website). Thanks.

hi, can anyone advise if I can call a 1-800 toll free number on zoom? I have Zoom workplace installed on my Mac but I can't see anywhere on the menu bar to place a call. I didn't need to call till now, but with skype being phased out, I would need to find an alternative to do so. Currently traveling in Europe and need to find a way to call different 1-800 numbers in North America. Thanks for suggestions/advice!

Our ATA Poly 400 is provisioned and registered with Zoom. I connected the ATA's phone port to the door box after provisioning. I press the button on the door box after connecting, but nothing happens. The receptionist should be able to hear it, but it's not. I believe that in order for the receptionist's phone to ring, the ATA must be set up for Ring Down. Could someone please tell me how to set up the Ring feature on the receptionist's phone?

We want to replace our archaic traditional landlines with VoIP Zoom. Do you recommend zoom over Vonage or others? 8-10 users in a law office.

I received the SMS campaign decline notice, italicized text below. As you can see there's no explanation. Does anyone have any suggestions/ideas? I mean, I can't fix it if I don't know what is wrong with it.  Your SMS campaign has not been provisioned because of the following reason, Upstream CNP declined sharing request for campaign C8YLDJF. Explanation: C8YLDJF. The rest of the email are the links to Best Practices and other articles.

I have a Zoom Pro account and wanted to take advantage of the free trial Zoom Phone offer I recently got via email to see if this service is for me. I am a one-person consultancy, and need a single DIRECT phone line that doesn’t require a caller entering an extension to reach me. I can’t find  anything in your support articles that tells me how to do this. It seems your phone service is totally designed for companies requiring multiple lines with extension numbers to reach anyone. If there’s no way to do what I need (i.e. get my Zoom number to ring directly, without needing an extension), then this service obviously isn’t for me and I’ll need to discontinue the phone as part of my Zoom account. Please advise.

I have created a band with Sole Proprietor entity types  this morning and now it shows active. I don't see where to create a new sms campaign. screenshot  What should I do? Thanks.

Trying to submit a new SMS campaign and I get ERROR: The length of parameter help message cannot exceed 320 characters.  

Zoom Phone users at my organization have repeating meetings every week (e.g., 1:00 - 2:00 p.m., every Monday), and they would like to silence incoming Zoom Phone calls during those times. We use MS Outlook as our organizational standard, and it looks like the MS Office/Zoom plug-in only indicates that the person is in a meeting based on Outlook Calendar.. but does not put the phone on Do Not Disturb. Is there a way to automatically set repeating Do Not Disturb times? Thanks!

It is taking the system 20-21 seconds to answer an incoming call to a Zoom Number. Why is this so long?I want the system to pick it up immediately.Is there a setting I can change to make this happen?

With the new fax feature (very exciting!), I had a question:I see that I can send a fax using a number assigned to a Call Queue, but it seems like I can't receive faxes to a Call Queue number. Is there a way to set up a fax inbox for numbers assigned to a Call Queue, or is fax receiving limited only to individual user numbers for now?

Hi ya'll!   We submitted a number port request that was rejected by  our current carrier, but is stuck as "pending" in the zoom portal. Ideallly, we could delete that port request and attempt again with different port details, but the delete button is grayed out. Anyone aware of a solution for this issue?  

The Cisco 9800 series of desk phones have been out for about a year now but I am not seeing any mention of them on the big cloud VOIP phone providers like Zoom, 8X8, RingCentral, Nextiva, etc.  My rep tells me an internal roadmap shows them as possibly being certified in June 2025. We are very seriously contemplating switching to Zoom phone and the hardware is a big element of the switch away from our legacy Avaya on prem PBX. So far, we are very impressed with Zoom Phone. We've been testing the Poly Edge phones and they are nice, but the Cisco 8800 and 9800 series devices seem just a tad higher quality, maybe more substantial, etc.I like the larger buttons. We like the Poly Edge phones, but if given a choice I'd probably pick the Cisco phones after holding both in my hands. I don't want to deploy the 8800 series (they are certified on Zoom) because they are 10 years old and lack certain modern features like Zoom App Call Control (dialing on PC in Zoom app and it dials your des

Hi, I was using Zoom to make a phone call, when i realized all of my text messages have disappeared!  When i logged into the app on my desktop, they were all there, and when a client texted me, our full conversation popped back up.  Is there any way to recover the messages onto my phone?  i'm often communicating with clients away from my laptop and need our chat history.   Has this happened to anyone else?  

Hi Team, We recently signed up for Zoom Phone and used the service for a brief period (1–2 days), during which we also ported in our business number. Unfortunately, our account was permanently suspended due to a reported violation. As a result, we are unable to log into our account or access any information. We submitted an appeal to have our number released or ported out, but the appeal was rejected without any explanation or details provided. This number is extremely important to us as it is actively used for our day-to-day business operations, and the current situation is causing major disruptions. I would appreciate your help. Best Regards,

Hello,We’ve just signed up for the Zoom Business Phone plan and completed the number porting process from Skype. However, when we try to make a call through Zoom, we get the following message:“Sorry, the requested service is not available in your calling plan.”We subscribed to a business phone plan, so we’re not sure why it’s not working.Additionally, during the porting process, an #800 extension was added to our number — we didn’t request this and would like to have it removed.Could you please help us resolve these issues?Thank you!

If I am on a call and another call comes into the queue - we have it set not to ring to me - but it isn't in my list of missed calls so that I can call someone back - the call only shows on someone's phone who wasn't on the phone when the phone rang

Hi! We use Zoom phone and would like some sort of notification of any missed call. Scenario:Client makes an incoming call to our 'call queue' and rings for 30 seconds, but does not leave a voicemail. Currently, we just look at the zoom desktop client at various times during the day but we'd really like to set up a notification. Any ideas, creative or easier?! Thanks Richard

An Auto Receptionist answers the main number for our firm. It forwards to a Call Queue which has two members, the Common Area phones which are answered by the receptionists at our front desk. If both of the receptionists have to be away at the same time (and for a while), one of the Executive Assistants will come down to the front desk to greet visitors and take calls for the main line - meaning they are now away from their own desk phone, not covering their manager's line, etc. We tried enabling Hot Desking on the front desk Common Area phones so an Executive Assistant could sign in and receive calls to their own line (and especially to their manager's line) ...but doing so stopped the front desk phone from being able to receive the main phone number, which is not a workable solution. While we have thought of other ways in which the Executive Assistant could cover their own calls / manager's calls (such as with the Zoom

Zoomphoneでの一般電話への通話がワンコールで，もしくは相手方が出てすぐに切れてしまうことが多くあります。前者の場合はかなりの音量で，女性の声で「この電話からはただいまお繋ぎできません。時間が経ってから再度お試しください」というようなアナウンスが流れます。 Zoomphoneで使っている端末はiPhone XRです。そのような症状が出て