Phone

HiIs there anyway to route an incoming call to a different queue, user, anything other than default based on the caller ID number? RegardsDamien

Voicemails that I receive automatically get forwarded as attachments to Email, why do received faxes not do the same, or am I missing a setting?

We have Yealink T54W for our users that require a physical desk phone. I have added contacts to the Yealink's local directory and remote phonebook. When a call is connected, I've noticed the caller ID name change from what I have set in the local directory or remote phonebook. Is Zoom performing a SIP update when a call is connected? I'm assuming whatever is happening causes at least the caller name to change. In the provided example, the caller name was being reverted to how my cell phone carrier displays my name. The avatar/logo from what I set in the local directory remained too, which seems odd, as I would think it would 1) drop the entire local directory contact that was matched or 2) not allow a local contact name to be changed if matched. In my testing, it seems to occur mainly for inbound calls. Outbound calls seem to stick better. 

Hi I'm in process of developing a tool to capture and record zoom phone calls as they happen. I don't want to use the recordings available after call ends as provided by zoom. I want to record them while they happen. Is there livestreaming phone data available like zoom provides for meetings?

I've looked and found these old threads without resolution: https://community.zoom.com/t5/Zoom-Phone-System/Incoming-Caller-ID-with-Call-Queue/m-p/55346?search-action-id=69989549889&search-result-uid=55346 https://community.zoom.com/t5/Zoom-Phone-System/Caller-ID-Display-and-Directory-Incoming-Calls-Preferences/m-p/216756 We are new to Zoom phone and have prepped a call queue.  Working fine, but it displays as "INBOUND CALLER ID for CALL QUEUE." Is there any way to reverse the order so that we can see what call queue is coming first?  When cal

We have one manager that works out of multiple branches. Is there a way to tie several extensions to one user, so they are able to answer calls at each branch from each local desk phone? We have multi-sites configured. 

I switched to Zoom phone from Nextiva.  I was able to send text messages without a problem or challenge.All my texts message are personal directed and I am not using them as a marketing tool. I am NOT running a marketing campaign and I NEVER send a text to multiple people at the same time.Yesterday, Zoom changed my texts messages to include the following words after my texts: "For help, reply HELP. To opt out, reply STOP."That is not fair!!!!! As it makes my texts look like I am sending generic mass marketing text, which I am not.HOW DO I STOP THAT!!!! Did I make a mistake about adding a campaign, to my account?If I delete the campaign, will I still be able to send individual text messages to my friends and business clients?If anyone has a solution for me please me get back to ASAP and let me know how I can stop these words ""For help, reply HELP. To opt out, reply STOP." appearing in my texts messages. Thank you.

I’m having an issue when phone registered Avaya J179 phones with Zoom Phone. Everything seems to provision correctly in the admin portal and I’ve assigned the proper licenses, but every time the phone boots it displays: The phone is not licensed in zoom This message persists until the “OK” button is pressed. After that, the phone behaves normally. It doesn't affect calls or features immediately after, but it's persistent and disruptive to users.Questions:Is there a known prerequisite or license type (e.g. Avaya license, Zoom “device license” vs Zoom Phone user license) that might be missing?Has anyone resolved this “not licensed” boot message for Avaya desk phones?Thanks in advance!

6.5.0 Breaks Call Control ActionsThe option under Settings > Phone > Calling Preferences > Call Control Actions is non-functional as of 6.5.0Downgrading to previous versions fixes this. 

Hi, can anyone direct me to how to setup single phone numbers. I've bought one number but the setup has assigned it to a company line that needs extension numbers. Pulling my hair out, I'm sure it does not need to be this complicated. Thanks in advance for any guidance 

Is there a way to add a key on a Yealink desk phone to monitor the status of a queue voicemail box? Like a BLF speed dial but that speed dial transfers to the voicemail box of the queue for each user. And monitors whether or not the queue has an unread voicemail.

I was able to modify the help and support page on my E550 under menu, help and support, and contact support. I have our support services business hours, phone number, and logo working. However, I cannot figure out how to also add an email address or additional phone number. Anyone else do this? I followed the link below but it doesn't show an email example. I added the below parameters to a test Zoom Phone Template and assigned it to my E550 only. I tried adding an additional line for email, but no luck.  UI.MENU.HELPANDSUPPORT.CONTACT.ENABLED= "1"UI.MENU.HELPANDSUPPORT.CONTACT.HOURS.1= "Mon-Fri 8AM to 5PM"UI.MENU.HELPANDSUPPORT.CONTACT.NUMBERS.1= "Phone: 1 (321) 987-6543"UI.MENU.HELPANDSUPPORT.CONTACT.CUSTOMERLOGO= "http://Logo.jpg" 

I have a Samsung Galaxy S10. When a call comes in or I manke an outgoing call using the Zoom app, the call is automatically connected to my watch. Each time, as soon as the call engages, I have to push the bluetooth button and toggle to handset. This does not happen ever if I am just using my phone in a non-Zoom capacity.I've looked and searched. How can I adjust the bluetooth settings? thanks,

Is there a way to assign a user access to street address information for our physical phones? I don't see anything in Roles. Maybe another way?

When we go to an applicable phone number and click on it, Ring Central, Phone, and another app pop up, but not zoom. Anyone have any ideas?

I setup online fax for my user account and fax to my DID from faxpipe. My Zoom phone rings and I get fax tones but I never receive the fax and faxpipe says it fails. I can send outbound faxes from Zoom online fax using my DID but I can’t receive. Any help would be greatly appreciated. 

We have Polycom phones and sometimes the main incoming line flashes red/green but nothing is ringing.  Does anyone know what this means?Sometimes it flashes red/red and its not ringing either.?

I would like to know if it is possible to get raw data more comprehensive and easy to present. What I mean with this is that instead of putting for example the sign-in-out per people in rows, could that be on columns, so it could be easy to manage in Excel? The same thing applies to the people assigned to a queue, where they change to multiple auxiliaries, (bath, meal, downtime Manager Approved, etc.) starting time can be in one column, and the end time in another column, just instead of everything in rows,Thank you in advance for your assistance.

I am managing a group of 8 people who take phone calls. I have the power pack add on added to my license to see the real-time calls waiting, handling time, members available and etc. Whenever someone has to take their lunch/break, they have to "opt-out" to not receive queue calls. Is there a dashboard showing the realtime number of minutes/hours elapsed when someone toggles the "receive queue calls" or like a report that shows the elapsed time when a specific member toggles the "Receive queue calls" and like how many times they toggled it in one day?It's been bugging me for days now and I really don't know how to go around this.

incoming calls are not ringing to the mobile app. They ring on the desktop, but not the cell phone. when I open the mobile phone app there is a message displayed briefly saying there is no network connection. I cannot switch from the desktop to mobile app, it errors out. I know my network connection is good. all other apps are able to operate. I am on Wi-Fi due to the lack of cell signal in our building. this still happens when on mobile data. After the mobile app opens and the connection error message goes away, I can instantly make calls out.

I Zoom Popup Widget that sits on my desktop has suddenly lost it's option for "Phone". My phone account is active and receiving calls, but without this, I am unable to make outgoing calls. When I am in "Home", I click on "More" and the phone is no longer an option. Any ideas? 

Hello, I would only like my cell phone to ring when someone dials my desk phone # or extension directly and not when the main line # is dialed.  It seems like I would accomplish this by turning off the call ques that I am in while leaving the mobile app setting on, but I would have to keep going back to toggle that on and off. I want the main line to function as it does, but segregate the cell phone call when someone calls me directly.....

Hello Zoom Support Team,I am developing a mobile application using the Zoom Video SDK with Flutter for both Android and iOS platforms. The application is focused on enabling real-time audio and video calls between two users.We are experiencing a consistent delay during session joining. It takes around 8 to 10 seconds for both users to connect, and for the audio/video streams to become active.This delay is negatively affecting the user experience.We would like your help in understanding the following:Are there known causes or limitations in the Zoom SDK that might result in this delay?Are there recommended optimizations for improving performance on mobile, especially in Flutter integration?Could the issue be related to token generation, SDK initialization, or event listener timing?We would appreciate any guidance or solutions that can help reduce the session join latency.Thank you for y

Hello.  I am trying to get started with Zoom Phone.  I have the Unlimited Calling Plan.  I can receive calls but cannot make calls.  It tells me, "Sorry, we cannot complete your call.  Your service plan does not support calling this destination."  Is there a setting I need to change, or what?

We have had requests for streaming music on hold. Our company provides streaming MOH for Asterisk, Avaya AAMS, CUCM, Engage, FreeSWITCH, Broadsoft and other platforms. Anybody know about streaming URL for Zoom Phone?