Phone

We are a bilingual organization (French/English) based in Canada. When configuring voicemail greetings and auto-receptionist messages in Zoom Phone, we are currently required to create audio files manually because the text-to-speech (TTS) tool only allows us to choose one language/voice at a time.Our need: We would like an option to concatenate or alternate French and English within a single text-to-speech greeting, ideally with:The ability to select different voices or languages within the same audio message (e.g., first section in Canadian French, second section in Canadian English);An interface optimized for bilingual organizations, where we could easily create professional, seamless dual-language greetings;Compliance with accessibility and official language standards in Canada.Currently, combining both languages requires us to make external audio recordings, which is time-consuming and less flexible for updates.This improvement would greatl

Hello, We are looking to setup an escalations support line for our customers. Is it possible to give out a phone number that would be a conference call where multiple support agents could then answer and join in?  Thanks!

Hi everyone,  I would appreciate your input on this issue.We use Yealink T58W phones; these phones are constantly rebooting for firmware updates.When the firmware reaches 40% the phone reboots and does the same thing again & again, not stopping.Reached both yealink and zoom.They are not able to find the resolution yet.Is anyone experiencing the same issue?Also, on the Yealink phone, the admin/admin credentials aren't working for me.Did a factory reset as well. Best Regards,Manoj

Hello, We are getting setup with Zoom Phone and we have a few Yealink desk phones. Does anyone know how to add contacts from within our organization who use Zoom, so I can have them on my phone with their Zoom presence?  Thanks

When I get an SMS or a voicemail on my Zoom workplace phone account, I want the system to send me an email alert. I'm used to Google Voice doing this, but just switched to Zoom phone. Please tell me there's a way?Thanks!

It would be really nice if we were able to choose where a phone call notification popped up on our screen. Currently, there is only one option: a giant white pop up in the middle of your screen while you're trying to do your job. I'm an administrative assistant and I watch several different phone lines, but I don't always have to answer them. Jabber has a very unintrusive phone call notification pop up in the lower right hand corner of the screen right above the system tray. This option needs to be added for Zoom.  Apologies for not knowing what all the official technology terms are, I am not a tech person.

I work for a nonprofit organization and we have been trying to get an SMS campaign submitted for months. I have followed the campaign creation checklist to a T, and I continue to get vague rejection messages that don't make sense based on all the work we've done to make our campaign legitimate. It's frustrating because we don't use Zoom texting for any commercial purposes anyway- we rely on it to communicate with our clients. Below is the message I got with our most recent campaign rejection:Upstream CNP declined sharing request for campaign CWIOFGR. Explanation: Opt in message does not have brand or disclosures, Inadequate details on website consent methodI left the Opt-in Message as it was when I submitted the form (Zoom automatically creates it for you, and I would assume they do so with the appropriate requirements in place) so I'm confused as to how that could be the issue. Here's the message: "Text START to receive

Hi,I have a Zoom Phone subscription but am unable to receive SMS messages. This is a critical feature for me as I need to receive OTP codes.I’ve also noticed that I’m not receiving callbacks from certain companies, which I suspect may be due to my IVR setup.Could you please advise on:How to enable SMS on my Zoom landline number (0161 – Manchester UK area code).How to configure my IVR to allow callbacks from external numbers such as from eBay / Amazon etc.Thank you for your help.

Hello prior to upgrading to the app version 13 when a call use to come in and i was on the other line it would display on the phone. Now it displays on the phone and this loud sound constantly till you answer the call. This leads me to not hear the people i am on the call with. How do i turn this off. 

I am a single user using zoom full time during my business day. There is no need whatsoever for 99% of my calls to ever be recorded and the prerecorded message by zoom about recording is too long, too impersonal, and scares off potential callers. I've spent hours attempting to reset the recording options to no avail and it still is apparently recording and even if it isn't recording it's playing that stupid message every time I dial. How do I put an end to that or as a minimum record my own message referencing recording?

One of my users cannot answer calls from the lock screen on his Samsung S23. If the phone is unlocked he can answer calls just fine but when the screen is locked there's just a progress circle animation that says please wait. We tested this on a Google Pixel and there was no issue answering from the lock screen. Any insight on what may be causing his problem?

Hi, I am trying to get the zoom phone subscription because I am moving to Zoom from skype. But every time it shows error 5613 and I am still unable to get the subscription. Anyone help please!

The Voicemail tab has the ability to mark messages as "unread" but the SMS tab does not. Often I get an SMS and need to check it to see if it's an emergency...and if not I want to mark it as Unread so I remember to check it again later. Seems like a pretty standard feature...and hopefully easy to implement. Can this be added? Also hoping to get some thumbs-up here to help Zoom realize this is of value. Thanks!

We have recently integrated Zoom with our ServiceNow instance and the team handling phone calls in the workspaces area has advised the Zoom Contact Center UI takes up a large portion of the screen and closing the phone while on a call has caused issues for some. You can drag it and move it to another part of the existing window, but is there an option to pop it out into it's own window?

Is there a possibility to automatically log you out of the queue when going on DND (Do Not Disturb)?

i am buying trying to buy the zoom phone but not able to. when i am trying to buy it is saying error:5613. How to solve the matter. I am in Pakistan and i need to buy Zoom Phone USA & CA unlimited.  

I've come to terms with the fact that the SMS for Zoom is not going to work for my business and I'm looking for other options which saddens me. For starters, I can't opt-in a client manually to receive texts. Nor can I find information that explains why I can or can not. If I had a client for a long time I would prefer to indicate that they have verbally agreed to SMS if they have asked to receive information. I deal with a lot of grieving people and they hate extra steps. Some clients or new clients forget to opt-in and become a little agitated with not getting the information that they requested promptly. Then, I just had an issue where I can't send videos of my products via text, only photos. In what world does SMS not include video submissions. Maybe it's me but I would like to be able to communicate in whatever way the client needs. Furthermore, phone calls having weak singles when I'm not at my desk is troublesome. I'm begging for help. 

I am the scheduler at my company and schedule most all Zoom meetings for others. Why does this change my availability status to "in a calendar event" and cause me to be marked as unavailable? Is there a setting in the meeting scheduler that I can change?

Hello. We are integrating and testing Zendesk and Zoom Phone.1. Installed the Zoom Phone for Zendesk app from the Zendesk Marketplace.2. Clicked the Zoom Phone icon in Zendesk and logged in with the Zoom Admin account.3. Set permissions for the Zoom Phone for Zendesk app in the Zoom app.4. In the Zoom App, completed the Zoom Phone for Zendesk settings > Zendesk sub-domain settings and checked the boxes for ticket creation for inbound and outbound calls. We have completed all the settings and conducted inbound/outbound tests, but tickets are not being created in Zendesk.Can you help us?

Has anyone been able to come up with a solution for people to access their voicemail without using a Zoom client and/or adding the enable callers to check voicemail?  It would be nice to be able to call a phone number, enter your extension, enter your PIN and listen to your voicemail.

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We have ATAs by AudioCodes. We have both 1248 and 124 units. We are having issues with DTMF working with the Emergency Blue Lights and our All Campus Alert System. We can connect with each of the units but once connected they do not seem to pass DTMF correctly. Any help would be great. 

After successfully porting a number from RingCentral, I cannot enable SMS to work with the single number.  I have tried unbinding the number from the auto attendant, but get the message: "main company number can not change".  Any help would be appreciated!

I have 150 Polycom E220 phones that are used as "Common Area Phones".  I would like to add a speed dial to all of them for the IT Helpdesk.  I can import the lines for a single device, but I haven't been able to locate a way to import a speed dial to multiple devices.  (The templates don't seem to fit this use case)Any help would be appreciated (even if it's I need to stop looking and do them 1 by 1)Thanks!

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