Meetings

I set my zoom background to a solid color (purple) and now I cannot change it back to "none." I can't even find the way I set it to purple in the first place. I only have the option to choose an image, none or blurred. When I choose an image it does update my background but if I go back to "none" it goes back to the purple. I've updated and restarted, deleted the app and re-downloaded. Any suggestions would be so appreciated.

HELLOI PROBLEM THE MASSAGEAB UNKNOWN ERROR OCCURREDERROR CODE 100000403WHEN I WANT OPEN NEW MEETING THANKS

Has anyone run into this issue recently? Any fixes? I'm using the latest MacOS & Zoom. Recently, Zoom will pause the screen sharing if you run Mac Keynote presentation & you can't resume sharing. Help.

I have a Pro Account! I have had 5 people complain to me (out of 20) that they were waiting in the waiting room for my meeting and I am not getting notified that they are there and as a result they waited 15 minutes and then left never getting into the meeting. I got notified for the other 15 people who successfully came into the meeting but the other 5 were stranded.  I checked all of my settings and they all seem reasonable as to letting people in the room and asking for notification when someone is in the waiting room.  How does this happen?

Hey everyone, I've had this problem (very occasionally) where Zoom just won't really let me click on anything, keeps sort of glitching, if I can click on it, it takes a while to respond. My own picture seems to work okay and I can see everybody else's. But eventually just grinds to a halt and I get kicked out of the meeting (others telling me my video just freezes). It seemed to temporarily resolve itself when I came in and out of a breakout room. I remember it first happening way back in November 2020 so it's been around a while. I feel like it must be a Zoom issue if going in/out of a breakout room helps solve it, rather than a CPU / Memory problem - especially as it's SO occasional. But it really knocks everything out.

As stated: I need an option to disable the window for Zoom Workplace, hide it to never popup.  Currently the Zoom Workplace window popups up each time I join a meeting. As a result, I need to alt+tab (cmd+tab on MacOS) through additonal window which I hardly ever use.  Zoom workplace has nice features but all or most of them are mirrored in Google Calendar plugin and status bar icon on MacOS, so at this point it just cluttering my workspace.  Since MacOS alt tab sucks badly and does not allow for switching through many windows of the same app I have to first hide the Zoom Workplace window to declutter the workspace so I can quickly switch between my Zoom Meeting and other apps.  I'm a pro user, which means I have several meetings per day, sometimes per HOURS and it drives me NUTS. A temp solution is to hide / minimize the window once in a while.

For my business, I always record my webnar / zoom meeting for my records through "zoom cloud recording". And I spend a lot of money to increase my cloud storage for this purpose.   Recently (starting from Oct 2025), I notice that the big drop of qualify of zoom cloud recording. The voice in the recordings are still smooth as before, but the visual part of the recording has obvious lagging. And the hand motions in the recording are definitely not smooth. The handwritings in the recording are not smooth too.    This bad qualify of zoom cloud recording actually affects my business already. If Zoom cannot resolve the issue, I have to switch another provide on cloud recording. Can someone from Zoom help me with this issue of cloud recording?   Regards, Haiying Li

The microphone for my Logitech H570e headset (Zoom-supported) works fine with Zoom. But there is no audio to the headphones. However, the headphones work with all other apps. For Zoom,  other audio output (speakers, monitor speaker...) work, including the Sound control panel test feature in Windows. I've restarted Windows (10). Zoom app is 5.8.4 (1736). I've tried different USB ports. I've been through the 6 pages of community posts, the audio settings, and also the Zoom test call. Thanks for any suggestions. 

Hello Team, Is there a plan to support Virtual background for Zoom Web app http://app.zoom.us/ ? Any tips/tricks or is a feature enablement needed ? Thank you

I have a user that's been having ongoing issues with Zoom while they're hosting a meeting. Also occurs when attending a meeting. He is often hosting meetings with 50-80 people and looks quite unprofessional having himself drop out of a meeting half way through. This isn't an issue on his Intel powered laptop, only an issue on his Surface Laptop 7 with a Snapdragon X Elite processor. Doesn't matter if he's presenting or not. It stopped for a few months after reimaging his system, but keeps cropping up again and again. Have tried:Using only the Zoom Workspace (ARM) installationTurning off Hardware AccelerationReimaging the system with the specific ISO provided by Microsoft for Surface Laptop 7Updating all drivers and Windows updatesHave tried different combinations of rendering method, post processing, and capturing. Is anyone else experiencing this issue, or know of any fixes that may help?

I have had Zoom Workplace Pro for a number of years.  In the past, I could adjust my audio settings in order to sound a bell (like a musical instrument) and it could be heard by participants.  I either changed the background noise suppression, or used original sound.  I have not changed the settings in over a year, but suddenly other participants could no longer hear the bell.  When I tried to look at the settings, I could no longer find any option to adjust the audio -- either background noise suppression or original sound.  I followed a recent zoom tutorial which showed exactly what I wanted, but it is NOT  listed as an option on my settings list!  Any thoughts?

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I have wired headphones connected to my laptop with Windows 11. All my audio comes through the headphones except for Zoom. Things I have tried: Making sure my Zoom audio output is configured to work with the headphonesMaking sure that the Windows audio settings are correctMaking sure that the individual application (Zoom) is configured to send its audio output to the headphones But nothing works! What else should I try? 

Latest version 6.6.11. Both online and using app when I screenshare, participants can see my screen just fine but my screen turns black. I feel like I've tried everything to fix it.  Works with other programs similar to Zoom.  TriedUpdating appClearing cacheUpdating driversRestartingMultiple browsers   

I need zoom to call me and figure out how to get the AI meeting notes to a person that requested itI can't get technical support from zoom as I can't find any 6 or 10 digit codes that represent my business (even when I am on my profile page)so please get zoom to call me. I have tried sales and they can't help. I am on hold with billing but they probably won't help either.  the sales guy emailed me this - https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0057960 but I don't learn by reading stuff. I learn by having someone lead me step by step through something and then my brain memorizes it.  but looking at that link does me zero good.I have tried to register with the Read AI account (never had that before either) and I think that I have it set up correctly.  &nbsp

Hello.  About 2 months ago the Zoom App stopped opening when clicking on zoom meeting links. I was able to join via the web only. I initially tried uninstalling which failed the first couple times but eventually, I got it uninstalled and reinstalled. The same issue happened as nothing opened when clicking the app icon.  When the app finally did open, clicking settings didn't work, nor does clicking join or new meeting.  I reviewed everything in the forums as found several older discussions about this topic and none of the recommended solutions worked. Most of those discussions were unresolved though. I responded on one of them and hadn't heard back which is why I am making this new post.  I am on a newer PC with everything updated. I have Zoom version 6.6.11 (232772)  I had tried an older version ( recommended in one of the

Is there a way, when scheduling Zoom meetings through Zoom Workplace, to ensure that if the invitation is sent to multiple recipients, each person's email address remains private and is not visible to the other participants? Essentially, I want to know if there's a feature or setting that allows sending invitations without exposing everyone's email addresses to the entire group.

Hello, Community! My team and I regularly submit feature requests (like, a LOT of feature requests) to Zoom, but I'm looking to get in the habit of sharing these here so that if other community users feel that the proposed features (sometimes blatant oversights or bug-fixes that get classified as 'features' by Zoom dev teams) are useful, additional feature requests can be lodged to gain traction. ////Requested Feature: Near-End Camera Control Description: Ability to control PTZ (pan/tilt/zoom) of a Zoom-certified UVC-compatible webcam directly from the Zoom application. If supported by the camera, additional UVC standards parameters could be modified (contrast, brightness, saturation, focus). Context: Zoom Client currently has access to UVC controls (PTZ) with its fa

I am very disappointed and very annoyed by the red "jump to last message" that has been added. As someone that admins a weekly zoom with over 400 international users, this is VERY annoying when trying to control and answer in the chat while watching videos, allowing participants into the room and more. AI says: "No "Off" Switch: There isn't a single "Turn off jump to last message" button, but these settings manage the behaviour" = very unhappy that as an admin I can not turn this very annoying new feature off for myself as admin. 

When I Share Screen on my Powerpoint presentation the audio volume is too low for those I am sharing with.  I turned my Mac and Zoom volume to the highest.  Any suggestions?

We had the same plan last year, No problem. A participant in Oregon got on using dial up.  In the process of cancelling, and then resigning up, she cannot connect. We purchased thru Apple. I have the $149. plan but find there is no live help. I have researched, submitted a ticket with no response and do not know what to tell this participant. I am not a wizard. Can anyone help? Thanks a million in advance. Our meetings are Tuesday night. weekly

Hi.I do not use virtual backgrounds or blurry background on zoom. I need participants to see what is behind me.However, my background on Zoom is somehow automatically blurry, while the virtual background is set to "none". If I click "blur", it becomes a bit more blurry than usual. Please help to unblur.

{"type": "INVALID_PARAMETERS","reason": "user is not send video","errorCode": 6001}Facing this error, when user turning on their camera. Gone through other discussions, I'm currently using, mediaStream.startVideo()I'm using zoom/videosdk -v2.2.12

Hi team,I need clarity on whether Zoom provides an account-level configuration that allows us to programmatically set users' usernames and prevent them from editing them when they join class using link, meeting ID and passcode.My requirements:We want to set each user’s display name via code when they join meeting.We want to disable the ability for end users to modify their display name from the Zoom UI (web portal or app).We need to understand if this is supported through existing Zoom APIs, admin settings, or any specific account configuration. Can you confirm:Whether this level of control is supported?If yes, what exact API endpoints, account settings, or roles are required?If no, what alternative approach you recommend to enforce a fixed username for all users? Looking forward to your guidance. Thank you,Chira

I have made recordings of two meetings. When the meetings ended, I received a message from Zoom that they were being transposed to mp4 audio files. I can't find these recordings in My Recordings in my account. How do I find them?