Meetings

HelloI have been using Zoom successfully for the last 18 months at home.2 days ago I started having the problem where all other people are a black screen.  I can see myself but can't see others (when their video is turned on). This is the same problem across different devices (mac, android, PC)Same problem with different meetings in different parts of the countryThis is the same problem is wired or wireless.Same problem if I log in using different accounts. The statistics page shows severe packet loss on the Video -> Receive side (like 80% to 99%). See screenshot All my other programs such as Netflix function fineSpeed tests are fine. Of note however is: the problem goes away when I don't go through my router at home. I tested tethering to my mobile phone hotspot and the problem is resolved (albeit a very slow connection given the nature of my mobile receptio

I have created a group in Zoom to restrict AI Companion for Workplace to a specific group.  It doesn't look like I can do the same for Meetings.  It only seems I can enable or disabled AI Companion for Meetings for the whole organization.  Is that correct?  Does anyone know if that functionality is upcoming? Thanks in advance!

I just upgraded to Zoom Pro. I had a meeting this morning and I can't figure out how to get the transcript from it. I did everything that the support page instructed as far as checking all the right boxes under Account Settings. Can someone help?

Проблема вот в чем. При подключении к конференции изображение моих коллег начинает отставать. Изображение может на пару секунд перекрывать предыдущий кадр или как-то путается и тормозит. Для меня это очень важно, т.к. я общаюсь с глухими друзьями. Подскажите, как решить эту проблему?

When sharing computer audio the participants hear a loud hissing sound.  It does change with the sound/music being shared, but it is still mostly static.  This is true with audio from a video, just amazon music, and even just system sounds.  The system sounds end up sounding like an electric guitar but change in tone similar to the sound itself so this seems to be a bitrate/sampling problem or something. Feel like I've tried everything.  Similar issues can be found back to 2021 with the biggest solution back then to downgrade to 5.6 which is now too old and an upgrade is forced as soon as that version starts. * I've disabled all audio enhancements in windows 11* Tried 16 and 24 bits* Removed dolby effects and realtek console* confirmed I have the latest audio drivers* tried both the mono and stereo options in zoom* tried the different audio options in zoom (though most of those seem geared t

The icon which appears after turning the video on  (Refer to the image for understanding better).I'm writing to bring to your attention an issue I've been experiencing with the video feature in Zoom.Whenever I turn on my video during a meeting, the camera icon appears in place of my actual video feed, despite having granted full access to my camera. I've double-checked the settings, and my camera works perfectly with other applications, so this seems to be specific to Zoom.I would appreciate any assistance you can provide to resolve this issue. Please let me know if there are any additional steps I can take or if there is a known workaround for this problem.

My mentor today told me that we have access to 1080 HD video recording but that we need to have turned on for us. How do I go about getting access? I attempted to get answers from the agent but got no where.   

Hello, I recently updated to the latest zoom version, and after doing so, I now seem to lose my bluetooth mouse connection once I start a zoom call using my airpods.  This did not happen previously. Has anyone experienced something similar?

Hello!So: we had and have another a meeting with interpretation in three different languages (also two interpreters per language channel who take turns).The problem: the interpreter, who wants to translate something from another interpreter, hears also the original audio of the sepaker - which is chaos, because he hears two people talking at the same time in almost the same volume. As a pnormal praticipant you have the button "Interpretation" and "Mute Original Audio", but not if you are assigned as an interpreter! So how can an interpreter mute the original?I need help urgently, because we have another meeting coming up soon... Thank you!Caroline

hello, I have recorded a meeting on the cloud but I can't find the video after I left the meeting. I am concerned it I might not have access because I dont have a pro account. Where can I find the video recording? do I have to upgrade to view/download it? I dont want to pay upfront if I can't even find where to locate it and I hope it recorded it in the first place. 

Hi everybody, unfortunately Zoom zooms into my own video and displays my head to big and crops my background. There seem to be no option to disable this feature. Does anyone know better and can tell me where to switch this unwanted feature off?I use the zoom pwa in the chrome browser. @51: Make this possible! I am the master of my own face. Thanks a lotFrank

Was in a zoom meeting with 100+ people and tried to send a direct message to a participant and instead it sent a direct message to everyone. ie everyone got a direct message from me (distinct from a post from me to everyone). You can imagine the confusion. In the message log it listed no recipient just the word 'You' and the time. If it makes any difference the person I was messaging just has a 6 digit number as their name (the reason I was messaging them - to ask them to change it so we knew who they were)Any ideas anybody?

I use my personal Zoom Room link for all of my client meetings throughout the day.  It seems that with new update this room is gone and new ID is populated for every session.  Is there a way to get a single Zoom ID back? Thank you 

Hello. I am trying to set up hosting from Zoom and when I select "screen sharing", the "Basic" tab/button is missing. I just see "Screens/ Documents/ Advanced" at the top of the screen, but Basic is not there. I've checked online but can't see anything. I'm not sure if this is an Apple security issue or a Zoom issue?  I am using version 6.0.2MacBook Pro M3 Any help appreciated. 

Ever since I got a new work computer I cannot see someone's screen when they share. Instead, there is a frozen screen of everyone else in their squares attending.  It makes me wonder if its the settings on computer or something but why- why would my company have some setting on Zoom where I cannot see when people share.  Makes zero sense so don't think that is it.  And this is driving me bonkers!!!  Also this is happening with multiple different meetings- not isolated to one.  Thanks much!

Hi, Since Zoom adopted it's dreadful new interface a few months ago, sometimes when I start up the program, I can't find my meetings. I have around 30 meetings set up, which I use on an ad hoc basis. All of them are reoccurring but are not set for a particular time.Anyway, sometimes when I click on 'Meetings', they are there at the bottom, underneath the huge empty space for the calendar/scheduler I will never use. However sometimes, apparently randomly, they don't show up at all, so I have to go onto the website, login (for some reason Zoom does not allow me to stay logged in), and open the meeting that way, which takes longer and is inconvenient. Does anyone else have this problem? Does anyone know how I can solve this, or ideally go back to the classic Zoom interface, when the company understood that it was a video platform, and not a calendar service? 

If I have PMI meetings with my link set up as recurring for someone else to use and I plan a meeting at the same time with an auto generated link, can I use zoom this way? I have in the past but the past couple of months, If I do this when I go to 'join' the auto generated link I end up in the meeting using my PMI?

My parents just got an Alexa Echo and the Zoom app on it suffers from some serious problems. How do we report them?

(1) If I add another person to a Zoom Pro personal account, do they sign in using my email address or their own? (2) Will our meetings be shown on each other's account?(3) Is the time limit 40 minutes or 30 hours?

I would like to use my current Zoom account to record a audio/video podcast for download to Spotify etc and Youtube. I have researched and get very different recommendations for settings (audio and recording). Also, it is recommended to do separate audio tracks, but not sure how I can then post to Youtube. Any guidance appreciated. Thanks in advance.

I keep reading through the setup documents but am not finding the exact answer I am looking for.  All I am trying to do is setup so zoom meetings show as events in salesforce.  I have installed the Salesforce Lightning App.   In the Zoom User Config tab in Salesforce I see where I can Authorize access to permitted Zoom APIs to sync Zoom Meeting information to Salesforce.  Should this be a SF Admin?   A Zoom Admin?   Someone who is a SF Admin and Zoom Admin?When I use my login (SF Admin) I see my meetings but will others in the company meetings sync?  I noticed that is a only time link for only one person Do all users need to connect to zoom in Saleforce?  If so, where do they do that? 

Is there a deadline for participants to register for the webinar....for example, if the meeting starts at 1:00pm- do they have until 12:59pm (one minute before), 12:00pm (1 hour before), etc before not being after to join the meeting in progress....?

I am doing a movie screening for 50 viewers.  When I share my screen the participants are able to see and hear the movie; however, I can barely hear the sound on my end. I checked my Ipad volume and it’s at the highest volume.   Also, is it possible to control their audio capabilities (mute everyone) before the start of the meeting?  And finally, is there a way to see only the movie I’m screen sharing?  In otherwords, can all of the participant boxes be hidden during the movie?   Thank you for your help. Renay

Zoomで音声共有や、動画共有をしたとき、毎回ではないのですが、音割れのトラブルがあります。Zoomを起動せずに動画や音声を流したときにそのようなトラブルはないのですが、Zoomで音声共有や動画共有をすると、mp3やwmvの音声や動画の音声が途切れ途切れになることがあり、とても困っています。動画自体はスムーズに流れているのですが、音声のみが途切れ途切れになります。対処法を教えていただけますとありがたいです。Zoomはアップデート済みで最新版です。

When watching a recording provided by my uni via a link, I am not given to option to enable captions, however the lecturer who uploaded the recording tells me that the CC button is visible for her when she clicks the same link from the same page as I would access.  All captioning settings look to be active - is there something missing that needs to be enabled? Thanks