Meetings

I was removed from an account but need to access my recordings so I can download them. The admin readded me but when I try to login, it keeps taking me to my downgraded account. How can I access the old account so I can get my recordings? 

I have been leading a meeting for over 2 years. The past 2 weeks I am unable to do so because I start the meeting and no one shows up. I start getting texts from members saying: they can't get in; they got in but were dropped. I have tried to restart the meeting but get a message that I have to end the meeting in progress. Clearly when I do this, they get dropped. However, although I am in my meeting and they say they are we are not visible to each other.

Buonasera, Vi scrivo in merito a un problema verificatosi durante una riunione organizzata ieri sera alle ore 21, ci siamo collegati mezz'ora prima e lì si è verificato il problema. Il link della riunione è stato regolarmente generato e condiviso, ma al momento dell'accesso Zoom lo ha riconosciuto come "non valido" e ha reindirizzato alla homepage, impedendo a noi (e ad altri) di partecipare. Successivamente è stato generato un nuovo link per lo stesso incontro. Grosso problema per noi perché in così poco tempo non era possibile avvisare tutti i contatti invitati e siamo stati costetti a rimandare di una settimana, davvero una brutta figura con le persone coinvolte. Quale potrebbe essere stato il problema?

I want to delete my basic account. But, when I try to terminate from Account Management > Account Profile it need the verification code. I Request the code and sent to mail. But, I didn't received the code. I need the code to terminate this basic account. Because I want to change my paid account to this email. Thank you 

会議中に画面が固まり、会話をすることができなくなってしまう。ズームのバージョンは最新で、通信速度も上りが26mbpsで下りが65mbpsあるためどこに問題があるのか​​わかりません。解決方法があれば教えてください。

When ever a user of mine clicks on "schedule" on the Zoom app she gets a screen that says loading, then after a bit she gets a blank screen. I've uninstalled with third party tools, i've installed the full version and the web version but nothing seems to work. Any ideas?

I have been hosting meetings regularly, the last one was last Thursday, but yesterday, upon launching, instead of the regular screen with controls, I got a blank screen with only my ID and no controls (see screen capture). Attendees joined (in another screen) I could see them and hear them but I could not join my own meeting. I closed the meeting for everyone, created another meeting, same thing. I had to cancel the meeting. I have been testing creating meetings and launching, and still the same blank screen with no controls. I have updated to the latest Zoom Client 5.13.10 - nothing changes.I submitted a ticket to Zoom support yesterday, no reply. And I have another meeting planned for tomorrow Thursday. Any ideas, solutions? Many thanks.

I hold weekly sessions... now I have been using the same Meeting ID for past year and never it was an issue. This week when people were trying to login they were getting an error that the meeting is at 7pm when I was already logged in. So I had  to create a new meeting ID and share it with people in that way I lost a few people. Secondly I generally set chats as with hosts and co hosts only... now due to the chat separator it is becoming problematic opening each window and checking for the questions... can we get it in the old way.... bcoz during sessions or workshops it breaks the flow as it becomes time consuming to open each window..... Thirdly, for all the participants it shows as if the chat is disabled when the chat is still on. how to fix it?? Another issue is, when I used to send any info in such meetings previously it used to go to all participants, now I have to send it individually which is time consuming, any

I join a weekly writing group and discussion. Lately, I can hear some participants but not others. Sometimes, I can hear "Gail," but if she speaks again later, I won't be able to. I know it's on my end bc I can see everyone reacting to her. Help!

I'm a public speaking instructor, and hold live Zoom sessions to listen to my students' speeches. I have my settings set up so that participants can record on their computers, and I can also record to the Cloud. Last year, everything worked just fine...but now, for some reason none of the students are able to record on their computers, even though the program says, "Recording in progress." I'm NOT intentionally recording their speeches unless they get a notice that they can't record from their end...and yet, their speeches are recording to the Cloud, but not recording on their end. Anyone have an idea of what's going on?

Hola! Necesito ayuda porque no puedo instalar zoom en mi macbook pro. Como sistema operativo tengo Ventura 13.2.1Descargo el .pkg de la pagina oficial de zoom, comienzo con el proceso de instalacion pero al momento de instalar muestra un mensaje de error y no se instala en producto.Consulte con el CX de Apple y me indicaron que el problema no es de la laptop sino del producto zoom. Todas las otras apps las he podido instalar correctamente.En imagen adjunta envio el error que se puede visualizar al momento de la instalación.Con respecto a las preferencias del sistema, estan configuradas tal cual indica el instructivo de zoom.Aguardo por ayuda. Gracias por adelantado. -------------------------- Hi! I need help because I can't install zoom on my macbook pro. My operative system is Ventura 13.2.1I download the .pkg from the official Zoom page, I start the installation process but when installing it shows an e

How do I set a basic Webinar for free?

Yes I know the alternative host needs to be in your same organization- and they are. im creating zoom rooms with alternative hosts that are a part of the same plan (we're all under a university) and some accounts zoom recognizes and zoom doesnt recognize other accounts. i know for a fact the emails that aren't working have been attached to a zoom account, so im not sure what the problem could be. is there any service i could use to manually appeal this, and get those zoom accounts registered? or is there no way? 

I had a zoom workplace trial and recorded a meeting.  Now that the trial is done, I don't see the recording in my account.  Is it retrievable if I sign back up for pro again?

Supernormal AI Notetaker keeps joining my Zoom calls unsolicited. How do I block this user or change my settings to not allow this user to enter my calls?

Up until recently, Zoom would email alternate hosts when a cloud recording was ready. Now I get them (as I'm the meeting host) but none of the alt hosts do. This post references a setting that apparently no longer exists:https://community.zoom.com/t5/Zoom-Meetings/How-to-send-alert-via-email-of-ready-meeting-recording/m-p/132666 Was that functionality removed? If so, what are my alternatives? 

I have a regular Zoom that I always record to the cloud. Normally, the downloaded videos are 720p, but the most recent one was only 360p. The only difference that I can think of is that I was unable to attend, but that shouldn't matter since it's recorded to the cloud anyway. Very frustrating... Tim King

Hi there! I have been connecting to Zoom my videoconferencing device (LifeSize Team220) many times (since 2020). But last friday I am not being able to connect to it anymore! I have no idea what will happened since then. Could it be that Zoom did an upgrade of their service so my Lifesize equipment has been left out of service...? Does anyone else in this group has experienced something similar? Does anybody can advice me what can I check in my side? I will greatly appreciate any help given in this issue. Thanks! Regards, Horacio SG

Hello, I’m using a Mac and recently I haven’t been able to log in to the Zoom desktop app. I get error code 1132 every time I try (I’ve tested with different accounts).I’ve already:– Uninstalled and reinstalled Zoom– Checked firewall and security settings– Tried both Apple Silicon and Intel versions– Used Safari to log in via web (it works)But the desktop app still won’t let me log in.Is there a solution for free users to fix this?Thank you!

I am getting this error Code 1132 everytime and i did nothing wrong I used Zoom 3 times only can smn help?

Hi there, I hope someone can help me with some advice. I have started a free monthly "Gathering Space" on zoom. During the first one, for which I registered participants via Eventbrite, someone sent an abusive message. I was not clear whether it was the person it seemed to be or note, as when I sent a DM reply, an automatic message popped up to say "your message cannot be delivered to XXXX as XXXX is not in the meeting", but I could very clearly see and hear XXXX in the meeting". I have dealt with this and won't dwell anymore but I share it because it means I wanted more security. I set up my next meeting on Zoom, and promoted registration it via linked in events . I activated as much security as I could on Zoom. When it came to people accessing the meeting, a number of people could not get in because I had set it to only allow "registered members" so I had to remove that. Then people could not get in (including my co-hos

Hello, I can't join the zoom meeting from app or browser and it shows me just this error code as 1132.I tried different browsers and different em

  We are using the Zoom API endpoint: GET /report/meetings/#{zoom_api_uuid}/participants?include_fields=registrant_id We are trying to retrieve the list of all participants for a specific meeting. However, the response only includes the host's information — other participants who were present in the meeting are not returned by the API, even though their details are visible in the Zoom dashboard for the same meeting. Request:Please help us understand why the participant data is missing from the API response and how we can retrieve the full list of attendees programmatically.

Hello, I'm a 77-year old grandmother trying to open a 2nd free zoom account on my laptop.  I chose the new email address I NEED to use, entered it and got to "prove you're a human."  I have very poor eyesight so use the "Play" (vocalizes partial sentences then typed into text box.  4 in a row had such terrible audio, it was hopeless to hear.  I could hear try #5,  I entered what I heard, and hit "verify," then "send email code."  It arrived so late it expired. After a few tries, "resend" wouldn't let me try again.  I have tried ALL the things that are suggested on this website to fix it and NONE work.  I NEED this 2nd account to be opened with the EXACT SAME #2 email address I had chosen, the one that has all these problems.  What are my options?  MANY thanks!

Hi all, I am using an iPad air 3rd gen, even I didn’t turned on blur or any virtual background, the background is still a bit blur, I can see the edge of my silhouette is a bit sharper… anyway to make everything sharp? Thx for your help.