Customer Success

Leave a Review, Receive a Badge! Why leave a customer review? Want to help others make smarter decisions and showcase your Zoom expertise?TrustRadius is a trusted review platform where real customer insights help buyers choose with confidence. In fact, peer reviews are one of the top resources people rely on when evaluating products. Your voice truly makes a difference.As a valued member of the Zoom Community, you’re on the front lines of how Zoom is used every day. We’d love for you to share your experience: what’s working, what stands out, and how Zoom supports your work. Your review not only highlights your expertise but also helps guide others in the community.Plus, your feedback plays a key role in helping Zoom earn yearly TrustRadius Top Rated and Buyer’s Choice Awards, which are based on review volume, ratings, and customer recommendations!If Zoom has made an impact for you, we’d really appreciate you taking a few minutes to leave a review. Your insight helps others and helps us

Hello everyone,I am currently exploring Biomedical Science and Medical Biotechnology as potential study paths. I would like to understand the main differences between these two fields in terms of career opportunities, research areas, and industry demand.I am especially interested in healthcare and laboratory research, and I would appreciate any advice from students or professionals who have experience in these fields.Thank you for your support.

Hi. I have spent a few hours looking up how to set up Zoom healthcare.  I already have a Zoom one pro account, and anytime I try to add Zoom healthcare, the website just brings me back to my current plan, with no option to obtain Zoom healthcare.  Also, I keep reading from multiple people on Zoom community that I need to obtain a BAA in order to be HIPAA complaint.  I have tried calling the sales team but no one actually picks up the phone.     Can someone please explain how I can obtain a BAA.  This has become rather time consuming.  Need help!   Thank you 

I never expected an AI tool to feel like a writing partner—but then I discovered AI summaries. What started as a quick curiosity turned into something meaningful when AI not only captured my words but helped me distill them with clarity and heart. It was like meeting a quiet collaborator who could see the essence of what I was trying to say. One day, I uploaded a draft of an email that I wanted to send to one of my customers, I’d been tinkering with for days. I expected the AI to trim awkward sentences or polish phrasing—but it did so much more. It reshaped my thoughts, pulling out key themes I hadn’t clearly articulated myself: empathy, transformation, connection. It was as if the AI held up a mirror, showing me the deeper story behind my words. After a few more trials, I realized this wasn’t just an editing engine—it was a thinking partner. When I refined project ideas or drafted heartfelt messages, the AI summary chimed in with suggestions that deepened my storytelling. It wasn’t ab

This week’s Zoom update focuses on one thing: making everyday meetings more reliable and seamless across devices. Users should notice improvements right away, including faster and more consistent meeting joins, especially when launching Zoom from a browser, where previous delays have now been reduced. Webinar hosts will also benefit from fixes that improve Simulive playback stability, helping ensure sessions start with video and audio correctly aligned. In addition, several background issues have been addressed to improve overall stability. These include fixes for screen sharing interruptions, mobile app inconsistencies, and post-upgrade crashes that occasionally impacted desktop performance. 🔧 Key Improvements at a Glance• Faster, more reliable meeting launches from browsers• Improved Simulive webinar playback stability• Reduced screen sharing interruptions during active sessions• Mobile app contact and display fixes• General crash and performance improvements after updates 💡 Why it

Productivity is a measure of efficiency and output in various aspects of life, surrounding work, personal tasks, and overall goal achievement. It involves managing time, resources, and energy effectively to maximize output. Adopting strategies such as goal setting, prioritization, time management, and continuous improvement can significantly enhance productivity.While meetings usually serve as effective platforms for collaboration and aligning everyone, productivity can suffer if not well-executed. Have you ever experienced unproductive meetings, whether they involved planning additional meetings or reiterating known information, you understand the inefficiencies that can arise. However, this issue can be readily addressed by utilizing a survey tool, enabling you to gather information beforehand and establish a shared understanding prior to the actual meeting.   And speaking of enhancing productivity, let me introduce Zoom’s new Survey and Polls! This feature offers a seamless met

We're thrilled to announce something we've built just for you — the Zoom Customer Success Hub, now live on the Zoom Community!Why You'll Love It: No more hunting through emails, help centers, or multiple tabs. The Customer Success Hub brings together all the tools, resources, and support you need to succeed with Zoom, accessible anytime, anywhere. The Customer Success Hub is also designed to grow with you, providing the right resources at every stage of your Zoom journey, whether you're just getting started or a long-time customer. 🚀 Everything you need, all in one placeThe Customer Success Hub is your central destination for everything you need to maximize your Zoom experience:Onboarding guides – Get started quickly with step-by-step resources tailored to your needs Training & deep-dive webinars – Join live sessions with Zoom experts and learn best practices Learning clips – Watch on-demand tutorials at your own pace Success guides & adoption content – Drive engagement and ad

I'm a sucker for a good hub.

On Fedora 43, using zoom-7.0.0.1666-1.x86_64 (or the flatpak version), I get the system tray icon but no other windows show. I tried a few things, including running with XWayland, setting QT_QPA_PLATFORM=wayland, but nothing works. More details here: https://discussion.fedoraproject.org/t/zoom-no-window-showing/188177/13 as well as debugging information. Any idea how to fix this?

May is here and it’s packed with opportunities to level up your Zoom experience! If April flew by, May is your chance to get ahead. We’ve lined up a fresh set of sessions designed to help you unlock more value from your Zoom tools—whether you're optimizing workflows, exploring new features, or finding smarter ways to collaborate.This month, it’s all about working more efficiently, staying connected, and getting real answers to your real-world challenges—straight from the experts.      📅 What’s happening this May?📌 May 6 – Zoom Workplace Open Office Got questions about Zoom Workplace? Bring them in. From workflows to integrations, we’ll help you simplify collaboration and boost productivity. 📌 May 13 – Zoom Phone Open Office Fine-tune your Zoom Phone setup with practical tips on call flows, reporting, and admin controls—ideal for both admins and everyday users. 📌 May 14 – What’s New at Zoom Stay in the loop with the latest updates, including AI Companion 3.0, and discover what’s n

💭 Why Meeting Notes Still Matter in the AI EraEven with advanced collaboration tools, one challenge remains: capturing what matters during meetings. Between switching platforms, juggling chat messages, and tracking next steps, it’s easy for key insights to slip through the cracks. That’s where Zoom My Notes steps in. It centralizes your notes across all meeting types—Zoom, Teams, Google Meet, or in‑person—so you never lose context again.Unlike traditional note apps, My Notes doesn’t rely on bots or third‑party integrations. It’s built directly into Zoom Workplace, meaning your notes stay private by default and sync seamlessly with your account. You can type freely during meetings, then let AI Companion enhance them afterward with summaries, action items, and follow‑up suggestions. 🔒 ⚙️ From Notes to Next Steps: How AI Companion Adds ValueThe real power of My Notes comes from its integration with AI Companion 3.0. After a meeting, AI Companion can:✅ Summarize discussions into concise

The Zoom Phone Power Pack you trusted before is now even better—with enhanced features, smarter capabilities, and a new name: Customer Engagement Pack. Experience the same powerful solution you loved, now redesigned to help teams communicate faster, collaborate better, and deliver exceptional customer experiences.In today’s fast-paced business world, customers expect quick responses, smooth communication, and personalized support. Whether it’s a missed call, delayed text reply, or difficulty routing inquiries, every interaction matters. That’s where the Zoom Customer Engagement Pack comes in — a powerful add-on for Zoom Phone designed to help businesses respond faster, stay organized, and deliver outstanding customer experiences.What is Zoom Customer Engagement Pack?The Customer Engagement Pack is an advanced communication solution built into Zoom Phone. It gives teams the tools they need to handle customer calls, SMS messaging, analytics, and team coordination — all without the comple

Zoom introduced Personal Workflows, a feature designed to help users create their own "personal operating system" inside Zoom Workplace. Instead of juggling multiple apps or remembering endless to-dos, users can now design simple, automated flows that capture, organize, and execute tasks across meetings, chat, mail, and docs.At its core, Personal Workflows is about reducing friction. It helps users capture ideas, organize them into actionable steps, review progress, and execute—all without leaving Zoom. Whether you’re a project manager tracking deliverables, a teacher organizing lesson summaries, or a sales rep following up on client calls, Personal Workflows adapts to your rhythm.Here’s how it works:Capture – Automatically collect meeting notes, chat highlights, or AI Companion summaries into a single workspace. Organize – Convert those insights into clear next steps, assign categories, and set reminders. Review – Schedule daily or weekly check-ins to reflect on progress and adjust pr

Unlocking the Power of Zoom AI Companion 3.0 Web: The Prompt Formula in Action When customers discover Zoom AI Companion 3.0 Web, they often ask, “How do I get the best results?” The secret lies in mastering one simple yet transformative idea — the Prompt Formula.The Prompt Formula: Role + Action + Context + OutputA well‑framed prompt helps AI Companion understand your intent from the start. Use this four‑part framework to structure every request to produce results that feel custom-built for your workflow.:Role: Define who the AI should act as Action: Define the main task Context: Provide the background or data sources Output: Specify what form the answer should take Expert Tips for Writing Effective PromptsLead with intent: Use verbs like analyze, summarize, draft, generate, optimize, compare, or create based on those assets. Keep your scope tight: One task per prompt yields higher‑quality results. Iterate interactively: Use follow‑up prompts like "make it concise", "add customer voic

Zoom Scale‑Up Summit, EMEA 2026Wednesday, 22 April 2026 | Virtual (Zoom Events)Time: 9:00 BST | 10:00 CEST | 11:00 GSTDuration: 90 minutes Ready to Scale Smarter?Growing businesses face a critical challenge: maintaining productivity and customer satisfaction while scaling efficiently, without adding complexity or cost.The Zoom Scale‑Up Summit brings together EMEA business leaders, Zoom customers, and industry experts to explore how AI can simplify collaboration, communication, and customer engagement as your business grows.Walk away with actionable insights and the confidence to scale smarter.Register now 👈 What You’ll GainPractical AI Strategies for Scaling Learn how AI can streamline workflows, enhance team collaboration, and improve customer engagement without increasing overhead. Real-World Insights from Peers and Experts Hear from Zoom customers and industry leaders who have successfully scaled using AI-first tools. Actionable Takeaways Leave with clear, implementable ideas to he

We're thrilled to announce the launch of the new Zoom MVP Program, a brand new initiative designed to recognize and celebrate our most passionate external advocates. What is the MVP Program?The Zoom MVP Program is our highest level of recognition for community leaders who are making waves beyond the Zoom Community. If you're actively talking about Zoom across social media, leading user groups, creating content, or speaking at industry events, this program is designed with you in mind. Why Should You Be Excited? 🚀Get official recognition as a Zoom MVP with exclusive badges and visibility Access direct engagement with Zoom's technical teams Amplify your personal brand as a recognized Zoom thought leader Connect with an elite network of fellow Zoom advocates Ready to Learn More?Head over to our official MVP Program landing page to discover:Full program details and benefits What we're looking for in MVP candidates How to applyWe can't wait to see our top advocates step into this exciting

When I sat down with this customer for our latest account review, one thing was immediately clear: this is a team that knows what’s working, and isn’t afraid to rethink what’s not. They’ve built a strong foundation with Zoom. Every assigned Workplace Business license is actively hosting meetings, a clear sign that collaboration is embedded in how they operate. There’s no question the platform is delivering value day-to-day. But what made the conversation especially interesting was where they’re headed next. AI is already part of their workflow, with nearly 40% adoption of AI Companion. The team sees real potential in using it to eliminate manual note-taking and make meetings more actionable. At the same time, they’re approaching it thoughtfully, pausing to ensure security and privacy standards are fully vetted before scaling further. It’s a great example of innovation paired with responsibility. At the same time, they’re taking a hard look at efficiency. They’re also exploring how to s

Your support is absolutely the worst I have ever encountered.I am absolutely sure that I’d get better support in soviet Russias courts than here. 

Time is flying by—can you believe we’re already stepping into April? This month brings even more exciting updates, helpful tips, and best practices to help you make the most of your Zoom solutions.As we move further into the year, we’re continuing our commitment to fostering collaboration, innovation, and connection—creating spaces where everyone can thrive and work smarter together. 📅 April Schedule📌 April 1 – Zoom Workplace Open Office Get your questions answered about Zoom Workplace features, workflows, and integrations. Learn best practices to streamline collaboration and improve team productivity. 📌 April 8 – Zoom Phone Open Office Explore tips on optimizing call flows, reporting, and admin settings. Perfect for admins and users looking to enhance their Zoom Phone experience. 📌 April 9 - What's New at Zoom Stay up to date with Zoom’s latest innovations and feature releases — including AI Companion 3.0 — and explore what’s new across Zoom Workplace. 📌 April 15 – Zoom AI Com

If you’ve ever finished a great meeting or webinar and thought, “Where did that recording go?”, you’re not alone! Between team calls, training sessions, and events, it’s easy for recordings to end up scattered across folders and drives.That’s where Zoom Video Management comes in. It’s your new home base for video content — a simple, organized library where you can easily find, play, and share your Zoom recordings.🌟 What You Can Do with ItFind recordings fast. Everything lives in one place—no more hunting through links or emails. Organize your content. Create channels for your team, projects, or topics so your videos stay neat and searchable. Share securely. Manage who can see your videos, whether it’s your whole team or just a few collaborators. Track engagement. See how often your videos are viewed and which ones are getting the most attention.It’s like having your own streaming library for work or school!💡 Everyday Ways to Use It🎓 Students & educators: Keep all your lectures o

Did you know that event organizers who use curated templates can cut setup time by up to 40% while boosting attendee engagement through consistent branding?Curated event templates in Zoom Events are designed to help organizers quickly build consistent, branded, and compliant event experiences. These templates can include pre-set configurations for registration, branding, sessions, and communications. Customizing them allows organizations to align events with their unique goals, branding, and workflows—saving time while maintaining quality and consistency.Why Customize Curated Templates?Think of curated templates as your event’s creative blueprint—customizing them transforms a generic setup into a branded, memorable experience that reflects your organization’s unique voice.Customizing curated templates helps:Maintain brand consistency across multiple events or departments. Streamline event creation by predefining layouts, registration forms, and email templates. Ensure compliance with i

Want to get more impact out of your Zoom solutions? Our March Customer Success Live Sessions are built for Zoom IT Admins, Users, and Account Owners who are ready to boost productivity, strengthen collaboration, and stay ahead of the newest innovations.In these dynamic, interactive sessions, you’ll connect directly with Zoom Customer Success Managers and product specialists. Bring your questions, gain actionable insights, learn proven strategies, and walk away with practical tips to elevate how your teams use Zoom every day. 📅 March Schedule📌 March 4 – Zoom Workplace Open Office Get your questions answered about Zoom Workplace features, workflows, and integrations. Learn best practices to streamline collaboration and improve team productivity. 📌 March 11 – Zoom Phone Open Office Explore tips on optimizing call flows, reporting, and admin settings. Perfect for admins and users looking to enhance their Zoom Phone experience. 📌 March 18 – Zoom AI Companion Open Office Discover how t

We’ve been getting a lot of questions lately around Brand Vetting and the “Partial Upgrade Available” label in Zoom SMS Campaigns — so we wanted to take a moment to clearly explain what these mean, why they matter, and how they affect your ability to use Zoom SMS.If you’ve seen a “Not vetted” status or a Partial Upgrade Available tag and wondered what’s next, this post is for you. What is Brand Vetting in Zoom?Brand Vetting is a required verification process for Zoom customers who want to use SMS (10DLC) for business messaging.It’s part of carrier compliance requirements and helps ensure that:Your business is legitimate You are authorized to represent the brand name you registered SMS traffic sent through Zoom is trusted by mobile carriersThis process is especially important for A2P (Application-to-Person) messaging, which includes customer notifications, alerts, reminders, and support messages. What is the Vetting Status for?The Vetting Status (for example, Not vetted or Vetted) tells

Keeping up with notes during meetings can sometimes distract you from the conversation. My Notes in Zoom Workplace helps make note-taking easier by giving you a personal space to capture ideas while AI Companion helps organize the important details. As you write your notes, AI Companion can assist by transcribing discussions, creating summaries, highlighting key points, and identifying action items, helping you quickly understand the most important takeaways after the meeting. Your notes are also completely private, meaning they’re only visible to you and aren’t automatically shared with hosts or other participants. Another helpful benefit is its flexibility across meeting environments. You can use My Notes during Zoom Meetings and Zoom Webinars, but also for in-person conversations or meetings hosted on platforms like Microsoft Teams and Google Meet. Once the meeting ends, your notes remain available in the Zoom desktop app or web portal where you can review, update, and organize them

We’ve all been there—facing a sudden Zoom issue minutes before an important meeting. Maybe your audio isn’t connecting, or your recording didn’t save where you expected. The instinct for many users is to turn to a generic AI tool for help. But what if the fastest, most accurate answers were already built right into your Zoom experience?That’s exactly what Zoom AI Companion brings to the table—a powerful, integrated assistant designed specifically to understand Zoom inside and out. Story Time: A customer by the name of Sarah, a project manager, had a big client call coming up. She suddenly noticed her Zoom background settings were not working as usual. In a rush, she asked a popular external AI tool for help—but the answers were vague, with steps that didn’t match Zoom’s current interface. Frustrated, she remembered my advice that one time we had an Account review— “Ask Zoom AI Companion”.Within seconds, the Companion recognized her issue, provided step-by-step guidance tailored to her