Customer Success

I'm curious. It was great last year and I feel like I had already started to hear whispers around now.

We are currently using Zoom Healthcare to perform virtual inspections.  Someone just asked if we have a SIP#? I have no idea what that is or if we have it?  Please help!

Can a college class being taught over my college's zoom platform be transmitted from the east coast to students residing on the west coast in  "real time"-live-- with no delays in the transmission of the audio or video signals. I am concerned with my genetics lectures being disrupted due to cross country transmission delays. For example a student sends in a chat and I don't see it  until 1 minute later. Or a student uses their microphone to ask a question but because of the 2500 mile distance between east and west coast, I don't hear the question until 30 seconds later etc... Also don't know if a University's license with zoom llc  restricts how far away broadcast can occur. Usually I would teach students in my same state for example Miami or Orlando, but I have never taught someone in San Diego ..broadcasting from Florida over zoom Don't know the technical aspects of this,  but I wanted to make sure, before I sign a contract with my university to do it and find out

Hi, I'm installing the application Zoom v5.13.10 by MSI with command-line option.How can I install the application without the options 'Mail' and 'Calendar' in the menu to prevent the users to use it? I've tried serval options from Mass-deploying with preconfigured settings for Windows – Zoom SupportBut I can't find what I need. With kind Regards Jan Zeinstra 

Hi, guys!I am having a small problem in Zoom class, so that I want to ask you how to handle it.In my zoom class I am using MS power point screenshot. In the last year, when I review my recorded video, I could see a small window which showed my talking face at the corner of Power point screen.However, in this year, my recorded video showed nothing else but the power point screen only. I tried to set up video control setting to show my face in the recorded video, but I couldn't at all.So that I am asking what I need to do in the zoom setting to show myself in the video.Thanks.

Vi vill att alla lärare ska ha samma lösenord på Zoom så att vikarier enkelt ska kunna logga in och köra fjärrlektioner.  Detta funkar för flera av oss. Men när man vill logga in i vissa lärares zoom konto så kräver kontot att ägaren av kontot accepterar inloggningen i ett mejl som skickas till dem. Kan man runda detta genom någon inställning i Zoom månntro? 

I am a piano teacher teaching students via Zoom.  Recently there has been a change with the audio setting where I can hear my students speak fine but can't hear them play the piano.  This issue is happening even when we have original sound turned on. Any ideas what the problem may be and how to resolve this issue? Linette

How do I hide all participant videos except the host and one or two other people? 

Hello, when signing up I accidentally selected an education account for my other email address, and now I cannot log in without being required to do the education account activation. I tried to submit a ticket but I receive emails saying the request is closed. Can anybody help?

HelloLearnt that some students were not able to receive emails from Zoom regarding their activation into school email accounts. How to solve it?

I meet virtually with patients.  I seek to streamline my work and wonder about using the same meeting link for all meetings, rather than creating a new, specific link for each meeting.  If I do this and I have settings enabled that I must "admit" all users before they come into the meeting,  will I be protecting the privacy of the patient with whom I am currently meeting and the person seeking to be admitted?  This seems correct, but am I missing something?

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Hi, My Son's teacher can't annotate on my son's shared screen on Ipad. Need help, Thanks.

We run our school online class with zoom. Many of our students live in remote area in Bangladesh. they can not do their zoom class smoothly. Always they felt trouble. What is the solutions of my students? Most of the students use mobile data to run zoom.

Hi,I want to have Zoom integration on my web app built on ReactJs (front end) and ASP.Net Core (backend) with the following features -1. Able to book an appointment between patient and doctor for a future time slot2. Patient receives a unique link to join the video consultation3. Doctor is able to start the video from the web app and can join the video from within the web app4. Patient & doctor converse on the video consultation using video/audio/chats5. After the consultation is over, we do not need the video for now, but good to have the support for the same.basis on my understanding, I find that either we need to use Zoom Meetings SDK or Zoom Video SDKs.Please help me understand whats best for my use case.

HiI would like to map some of the annotation tools (box, arrow, text and color) to an elgato stream deck and it seems very hard without keyboard shortcuts. Is it possible to map annotation tools to a stream deck?Are there any plans to provide keyboard shortcuts for the annotation tools? 

Is it possible to share on Zoom a full length film purchased on you tube?  I was able to do this for a class about two years ago, but it seems no longer possible.

Hi!My sister want to create a Zoom account for her school by using Google.But, my sister accidentally press the wrong button...She pressed the Educators button at the bottom while she is signing in...And, now... She can't log in.. If she login using her email, she will be asked to provide educators settings.Help Please!

We are a church and we use two different microphones for live music and speaking.   We use Original Sound ON as a default setting, however after a Zoom update last weekend our Original sound setting flips to OFF each time we change microphones.  How can we set Original Sound to ON at all times? 

My zoom just completely changed format tonight altogether. The white board option is gone, I can’t screenshare without it muting me completely, and even when I do screenshare, I can’t see the participant anymore. wtf happened 

Frustration! I am a virtual elementary teacher WHY am I now after 3 1/2 years unable to share my screen with my students, its either black screen, or IF they can see it then I have no audio for them to hear me? Help please!  thank you!

I give lectures to university students, but some videos on the PPT screen share video not audio, why don't put two functions together?BTW, for some online teaching programs, the sound quality is not good if demonstrating a musical instrument.  Zoom is only for speech?

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If I host a meeting in my personal room, is there a limit to the number of participants? Can the meeting be 1 hour long?Or is there another reason why I shouldn't use this for a parent talk?

I teach online using Zoom.  On my new desktop with Windows 11 the Zoom call keeps dropping.  It works fine when I use my laptop, so it isn't my wifi connection.  Any fixes?