Customer Success

Hello, I want to create a series of videos uploaded to the cloud for my class. I don't want them to distribute the videos, but when I upload the classes to google classroom, they only need the password to access the class... (or do they need to have a zoom account?). Well, what I want to know is if I can find out who enters the zoom classes, if the classes are shared, or if several people share the gmail to access from the classroom... especially this last option. thank you.

Hi Team,I have followed as per the given all steps to Configuring LTI Pro 1.1 for Canvas Calendar and Conversations. But it's giving an error and when I create a meeting it is not showing on the Canvas dashboard calendar.

When trying to setup a new LMS instance (in the 'others' LMS section), I keep getting a 'something went wrong' message with no details. It would be really helpful to have a more detailed message in order to find the exact cause of the problem. How do it diagnose this?

Hi everyone!Is there any solution to have more than 2 meetings simultaneously, if I have Education plan? I've read that we can host up to 2 meetings but we have average 5 classes at the same time. we'd love to keep Zoom as we grow. Thanks!

I would like for zoom to develop a way to see if participants have minimized zoom to go off and play games or go to other websites.  As a digital educator, keeping distractions to a minimum is impossible when they have access to the internet while in class.  

Greetings, I am a University Student TA and I have a question regarding the surging use of video looping in Zoom to make it seem as though students are paying attention with their cameras on. Is there a way to disallow video looping or altered backgrounds as a host? Thank you in advance!  

Teachers in Vienam are not supported with the policy "lifted the 40-minute meeting limit on free Basic accounts for K-12 schools". We have to pay money to buy accounts with ".edu" ending, such as moet.edu.vn. I wonder if Zoom staff know about that? I mean that your supporting policy is giving unfair money to some persons? Your policy is complicated but is not tight so we, teachers in Vietnam, have to use money from very low salary to pay for that. Your policy is encouraging cheating and illegal actions. There are many websites selling education accounts and we have to pay money if we need to use in teaching.We ask for from our schools but there is no reply. There is no supporting from education department.We would like you can have a chanel to prove ourselves we indeed are teachers with some pics or paper.Thanks for reading  and for all.

What are the implications to the following if we do not renew our educational account?   UsersRecordingsUpcoming Meetings

Hi there,I teach on zoom each week, and send out 8 links 4-5 days before the meeting each Friday.When I then go to that meeting on Friday and try to open it, it says 'incorrect meeting ID' and won't open.I usually then panic - and re-send links to participants and ask them to ignore the previous link. However, why is this happening?  How can I avoid this as it feels like i am confusing my students... something is going wrong,with kind wishes and thanksann 

Hi all, I currently run an online maths tutoring business. I plan to take on tutors by the end of the year who can work for my organisation. What I need is a platform whereby I can create pre-made whiteboards which are available to all my tutors.Also some sort of forum in which I can communicate with other tutors.It'd be great too if all of their tutorials could be recorded so I can review their performance. Are these features which are all possible through the enterprise plan? Thanks Tom

I am receiving the below error although the account is existYou tried to reset your password but there is no account associated with this email address. If you want to sign up an Zoom Account, please click the button below to sign up.

Hello!I'm trying to open LTI Pro (LTI 1.1) in an iframe. After a successful launch, a page appears in the iframe that automatically redirect the user to LTI pro in an other browser tab. Setting the launch_presentation_document_target parameter doesn't have any effect. What am I missing?

I'm curious. It was great last year and I feel like I had already started to hear whispers around now.

We are currently using Zoom Healthcare to perform virtual inspections.  Someone just asked if we have a SIP#? I have no idea what that is or if we have it?  Please help!

Can a college class being taught over my college's zoom platform be transmitted from the east coast to students residing on the west coast in  "real time"-live-- with no delays in the transmission of the audio or video signals. I am concerned with my genetics lectures being disrupted due to cross country transmission delays. For example a student sends in a chat and I don't see it  until 1 minute later. Or a student uses their microphone to ask a question but because of the 2500 mile distance between east and west coast, I don't hear the question until 30 seconds later etc... Also don't know if a University's license with zoom llc  restricts how far away broadcast can occur. Usually I would teach students in my same state for example Miami or Orlando, but I have never taught someone in San Diego ..broadcasting from Florida over zoom Don't know the technical aspects of this,  but I wanted to make sure, before I sign a contract with my university to do it and find out

Hi, I'm installing the application Zoom v5.13.10 by MSI with command-line option.How can I install the application without the options 'Mail' and 'Calendar' in the menu to prevent the users to use it? I've tried serval options from Mass-deploying with preconfigured settings for Windows – Zoom SupportBut I can't find what I need. With kind Regards Jan Zeinstra 

Hi, guys!I am having a small problem in Zoom class, so that I want to ask you how to handle it.In my zoom class I am using MS power point screenshot. In the last year, when I review my recorded video, I could see a small window which showed my talking face at the corner of Power point screen.However, in this year, my recorded video showed nothing else but the power point screen only. I tried to set up video control setting to show my face in the recorded video, but I couldn't at all.So that I am asking what I need to do in the zoom setting to show myself in the video.Thanks.

Vi vill att alla lärare ska ha samma lösenord på Zoom så att vikarier enkelt ska kunna logga in och köra fjärrlektioner.  Detta funkar för flera av oss. Men när man vill logga in i vissa lärares zoom konto så kräver kontot att ägaren av kontot accepterar inloggningen i ett mejl som skickas till dem. Kan man runda detta genom någon inställning i Zoom månntro? 

I am a piano teacher teaching students via Zoom.  Recently there has been a change with the audio setting where I can hear my students speak fine but can't hear them play the piano.  This issue is happening even when we have original sound turned on. Any ideas what the problem may be and how to resolve this issue? Linette

How do I hide all participant videos except the host and one or two other people? 

Hello, when signing up I accidentally selected an education account for my other email address, and now I cannot log in without being required to do the education account activation. I tried to submit a ticket but I receive emails saying the request is closed. Can anybody help?

HelloLearnt that some students were not able to receive emails from Zoom regarding their activation into school email accounts. How to solve it?

I meet virtually with patients.  I seek to streamline my work and wonder about using the same meeting link for all meetings, rather than creating a new, specific link for each meeting.  If I do this and I have settings enabled that I must "admit" all users before they come into the meeting,  will I be protecting the privacy of the patient with whom I am currently meeting and the person seeking to be admitted?  This seems correct, but am I missing something?

🚨Don't miss this highly engaging and innovative session "Explore the Patient Room of the Future at Zoom" on Tuesday, November 8th from 1:00-1:30p PT (virtual) at #zoomtopia! Join us as we walk you through a patient room that's been taken to the next level using Zoom solutions alongside hardware and software integrations.This session is led by our core Healthcare Product and Zoom Rooms team members, including Sami, A. | Healthcare Product, Arif Islam, CSPO | Healthcare Product, Michael W. Lam | Group Product Manager, Healthcare, Mark Barragan | Zoom Rooms Manager and Ron Emerson RN BSN | Global Healthcare Lead   Visit https://zoomtopia.com/ to register virtually now! 🐋#zoomforhealthcare #zoomrooms #patientroomofthefuture #healthtechnology

Hi, My Son's teacher can't annotate on my son's shared screen on Ipad. Need help, Thanks.