incorrect information: no account associated with this email | Community
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rubina1
Newcomer
April 11, 2023

incorrect information: no account associated with this email

  • April 11, 2023
  • 1 reply
  • 0 views

I am receiving the below error although the account is exist

You tried to reset your password but there is no account associated with this email address. If you want to sign up an Zoom Account, please click the button below to sign up.

    1 reply

    F
    Community Champion | Employee
    Freddi_G
    Community Champion | Employee
    April 13, 2023

    Hi Rubina1, this might mean that you have a Zoom account that uses another login type such as Google or SSO login. You can only update passwords on Zoom if you created a Zoom account +  password on Zoom. Otherwise you will need to update your password via SSO or Google. If you click sign up for an account it will link the existing email + password login to your existing Google or SSO login types together. 

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