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Hi,I am the account owner in our college and I was wondering whether it is possible to change or add information to the activation mail sent to new users. Especially bothering me is that my email address is displayed in there, therefore I get many reply messeges from pending users, and would want them to see our IT support email instead. Haven't found anything about this in support.zoom. Thanks;Tal.

Hey, guys! 😽Looks like Zoom tech support staff went on vacation, because I can't get answers on my paid account.I'll try my luck to ask you for help. 🤞🙏 Here's what I wrote to them:Hello, I have two questions I'm concerned about: 1) Can I untether my card without canceling my subscription? It is more convenient for me to make a renewal decision closer to the end of the period.2) If I can only untether my card by canceling my subscription, will I still have access to cloud storage after canceling my subscription but during the paid account period?

หากอายุการใช้งานหมด และเรามีการผูกบัญชีไว้กับบัตรเครดิต จะมีการหักเงินอัตโนมัติหรือไม่ หรือเราต้องไปดำเนินการต่ออายุด้วยตัวเองในเวปไซต์เอง

Why it is so difficult to find an email that I can correspond with Zoom billing and payment department? I cannot find any email address except the one I RECEIVED [***********]. However upon replying to it, it is always mail unreached. I have entered all known possible contacts page for billing but not able to find any email direct to Zoom billing and payment. The chatbox also not able to give me one. Please help. 

I have a question about how to cancel my subscription. No response from emails sent. How can I chat to a person 

My zoom account has been connected (unwillingly) to a proprietary account within the company I work with. I want to disconnect it and don't know how to proceed. I contacted the technical support of the company. They are unable or unwilling to help me out and advise me to contact Zoom. However, my plan does not allow me to contact them directly and I am at loss of what to do. Can someone help? TIA

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I've had issues with my Zoom account since November.  Just a few days ago, I was finally able to get someone to somewhat comprehend what I needed to have done.  She upgraded my account from the Zoom United (no longer available) plan to the Zoom Pro plan but in doing so she deleted my phone service!  All my texts, all my voice mails, the number I do business with................all gone. I can't get a person since last week to address the issue and fix it!  I've submitted tickets and I was assured I would receive an email today and promised a call back by morning but guess what?  No email!  Yes, I spelled it out to her but I'm guessing she got it wrong, but then again, what do I expect from someone answering from the Philippines? Does anyone have a live person contact where I can get help?  Otherwise, I'm going to another provider because their Zoom customer service is probably one of the worst I've dealt with in a long, long time. &nbsp

Good morning, I have problems managing my license when I assign it to another user from the license panel.It shows me this error"You have exceeded the license allocation limit for your account. Buy more licenses to increase the limit." and it won't let me change license control anymore.I have deleted the other linked accounts to see if it was possible to return control and the license, but it does not work   ***********   1 account

Hello, all!Could you tell me is there an API for this button "Sign Me Out From All Devices" to all domain users logout?I need only users logout. Or what can i use to do that through API properly?I haven't found this, or similar API in an API list.Help me please if you can.

I recently received a message from zoom: "Your Payment Method on file is expiring at the end of this month! [...] Please update your payment method in your billing portal before the end of the month in order to avoid losing any of your paid features." My plan is expiring on March 18, 2024, I still plan to use it those first 2,5 months next year and I don't want to extend it for the following year. That is why I don't want to update my credit card information because it will not be necessary anymore after that date. BUT I don't want to lose any of my paid features before March 18. Does anyone know what does the above statement from zoom mean? Does it mean: a] If I don't update my payment method, I will lose my paid features with the end of 2023? OR: b] If I don't update my payment method, I will lose my paid features on March 19, 2024? And if a] is true, does anyone know how to contact zoom sales people directly as I believe such treatment would be totally unfair? I paid till

Since my subscription fee was monthly paid on December 7, 2023, and the expiration date is January 7, 2024. When I changed the payment from monthly to yearly on December 17, 2023, my expiration date was updated to December 16, 2024. I thought it should be till January 6, 2025. cloud you advise why there is no membership from December 17, 2024, to January 6, 2025? Please help to clarify this subscription date issue.

Payment has been made, but the account is still basic. Please upgrade it

I paid for the upgrade to Zoom however I am still stuck at 40 minute version.  Your HELP through AI is useless. Please let me know how to get what I paid for. Kenny Kent

Hi i need to contact billing team i was register a wrong Email and i got paid for $20.98 which email is *********** instead of***********Could you please help me change a plan that i got paid on *********** to *********** ?if any question please contact me via *********** quickly.Thanks, Pinitnant***********

I can't remove PayPal account from my zoom. How to remove it???

My personal Zoom account was linked to my work account - now I get business calls on my personal mobile # - how do I unlink something I did not do, and there is no ability to edit my profile to unlink it on my profile.

Dears,I have transaction on my card with 149.9 USD while I don't have subscription with zoom, how can I know for which subscription this transaction happened?

the German language is only displayed in English after the update to 5.15.xIn version 5.14.x, the language is all normalhere is an excerpt from the colleagues:Dear Mr. Schmidt, this is a software bug that we can replicate as well. With the latest update, all languages can be set manually except for German. Likewise, when editing the config file by entering the language code, German is not selected, but English. We will not release the update for this and will wait for a fix from Zoom. Which we also recommend for you. Sincerely / Best regards Aagon support Can you pass this on?Thanks

El error radica en que esta cambiando el . y la , en las cifras de cobranzaeste mensaje aparece en todas partes "Su cuenta tiene un saldo pendiente de MX$ 2,296.00. Si no paga su saldo, perderá el acceso a todas las características de pago ya las grabaciones en la nube. Haga clic aquí para pagar sus facturas pendientes o haga clic aquí para obtener soporte. " Aquí todo “normal”En el Historial de pagos muestra"Tiene 1 factura pendiente con un saldo total de 2,295,63 MX$" Y al tratar de hacer el pago por cualquier medio me dice que no tengo fondos suficientes y en soporte puse un tiket y ya tiene más de 12 díasNo me deja cambiar la moneda para hacer el pago en dólares que seria mucho más fácil¡Ayuda!

I followed the process to change the email address on my basic account and received the email to confirm the change. Unfortunately there was no prompt to remove the 2 factor authentication first, and I can no longer login. The authenticator app is connected to my old email address so it doesn't recognise the codes. I don't have recovery codes.I can't do a password reset as it wants a code.I can't contact support directly as it's a basic account.I can't upgrade the account as I can't login.Chatbot is useless. How can I get it reset?

Hi Guys, My Zoom client has not been used for a while because it cannot log in to the account.Another issue is that it uses webmail whose hosting is currently not renewed. After I tried to renew the hosting and webmail to the new account, I attempted to reset the password for the Zoom account using the registered email. However, multiple times I did not receive the verification email from Zoom. I have already set up a whitelist for Zoom emails and IP addresses based on the instructions found on the Zoom blog, but I still cannot receive the verification email. Has anyone experienced the same issue? I appreciate your assistance. Anyway, my Zoom client is using Zoom Premium. Thank you.

I am trying to dispute a charge on my bank account. It's been 25 days and no response. The ticket details are belowMy Request - BIL0166353https://support.zoom.com/hc/en/request?id=ticket&table=x_zcs_bil_billing_and_account_management&sys_id=207c5a71c3e2b950a80f2965e0013120  

現在年一括払いのプロで（参加者100名まで）契約していますが、ある月だけ（たとえば9月だけ）500名参加可能な状態にするにはどうすればよいでしょうか。

We just purchased the annual Zoom One Pro package but our account changed to basic even though we only made the purchase 2 months ago. How do I restore it to Zoom One Pro?