Community Resources

i lost access to my old email linked to the zoom account. everytime i log in to zoom it asks me to get a verification code sent to the email i lost access to.so i can not reach the account, but still i am being billed monthly for a year now, trying to contact support with no solution. any help? 

When I try to sign up for zoom pro. I have to declare my tax exempt status. I am not tax exempt. Does this prevent me from signing up for pro?

Hi Team, We are getting error after waiting for response from paypal "Unable to pay for this registration Please check your account balance and try again"  We talked to sales/support but they were not able to provide proper resolution.   We created business account but still same error, and we tried 4 different paypal accounts to pay for webinar but still same error.   Please help.   Thanks

Zoom has a Large Room offer expiring 12/31 coupon code LGMTG50WB.What are the terms of the offer?  That was not listed anywhere accessible.It says it is applicable for 4 months on Monthly billing, but can this be cancelled any time?  Even after 1 month?

I have a pro accountI go to https://zoom.us/accountI do not see anywhere it says to apply for a vanity url?

Hi Please change my payment to manual 

I haven't used my zoom account in a while..when I attempt to sign on I get that the ID is invalid...I tried calling technical support..and entered the personal meeting ID and host key from my profile page and was told there was no account found..what can I do now??

    Got message that we have 20 license available.  On the other hand it does not allow to assign it say, there is no license available.   I do not if it the right place.  But we can´t not get help.    

Hello ,I am facing a problem due to my zoom one Pro subscription not being activated and account shows basic, I have done the payment on 19th December and it is still showing the same , I have also raised a complaint with zoom support for which I am not getting any reply, kindly help me sort this out as I use zoom for my online courses and I am really finding things difficult to handle 

I have a similar problem....  But in a bizarre fashion. I cannot sign-in to Zoom. Last time I did sign-in, I got a message; it said that I needed to set this up on my desktop Mac. I thought the request was from on e of those groups; turns out it was notThe request was from ZOOM.USSo I got my cell phone and used the Camera to scan the QR code on screen.But I didn’t have a 2FA app tied into it.Yet somehow two factor authorization is set up, oddly.The request to set up 2FA came from Zoom; not from any admin’s of the handful of groups I Zoom with.As I read the “Help Documents” it refers to an Admin to reset a user’s 2FA; an admin I am not; I do have admin rights complete on my desktop and cellphone. SO……How can I get ZOOM to reset my 2FAso I can start over again and set it up properly?I did receive those 10 recovery codes; I’ve used 3 now, trying to get things corrected.I have now installed a Google 2FA app on my iPhone

Hello.  I'm hoping to connect with someone who's successfully reached Australian-based Zoom support for billing issues. Despite multiple attempts, I've had no luck getting a response to my queries. Here's my dilemma: I purchased a monthly Pro subscription from Zoom two months ago, but it's not functioning as expected — my meetings are still capped at 40 minutes, just like the free version. Oddly, the subscription isn't listed in my account, making it impossible to cancel it directly. Yet, the subscription fee is being regularly deducted from my account. I can’t call due to my account type.  If anyone has navigated similar issues or has any advice on how to effectively reach Zoom's Australian support team, I'd greatly appreciate your insights. Thanks so much for your help.

Hello, I saw that my annual subscription was extended, with a different cost than what I had the first time. It doesn't seem normal to me to be sent an invoice with a different cost compared to the first one, it seems more normal to be asked before if I want to continue a subscription with a different cost, not to be sent the invoice with the updated cost directly . If the subscription had cost $1,000, would you have sent an invoice for $1,000 without asking me?

Hi there, I was not able to create an account for my startup with the domain ".education".Who can help? Sales Team is contacted but never reacted within the last two weeks. What can I do? 😕😕

Bonjour, Je viens d'être facturé un abonnement annuel alors que j'ai arrêté mon abonnement il y a un an. Comment savoir à quoi correspond ce débit sur ma carte bancaire ?  Merci,

Hallo,I try from several days to downgrade one of my plans, but i receive no answer from zoom support.Tomorrow is the renewal date, but i don't need a plan for 5.000 users; I want the prevoius one, for 500 users.I need help because no one answer me.Best regardsCristina 

I paid for a full year in August 2023 (one user account).  I now have 90 days to update my card.  Why?  I've had my personal info stolen (not via Zoom) and so am a bit paranoid, but the best protection is updating information in the month before renewal.  What am I missing?

Hello! At the moment, I have an invoice in my name but I need a company invoice instead. I can't find any information on how I might request an invoice that includes my company details. Could you please help me with this inquiry? 🙏

Hello, the address and company details on my last invoice are incorrect. Therefore, I need your support to change the details and correct the last invoice. Can you please contact me for this correction? Thanks a lot.Regards Juliane

Cancelled my membership. Reflects as such when I log in online. Zoom has attempted to continue charging me 4 times since this point.  Plenty of better options out there that don't pull this shady bs. Would avoid subscribing to anything with Zoom unless you want to feel stuck like a planet fitness membership

Dear Zoom Customer Service Team, I am writing to seek your assistance regarding an issue I am facing with my Zoom subscription. I have been a loyal user of Zoom, having subscribed to the Zoom One Pro plan. On December 7, 2023, I additionally subscribed to the Large Meeting add-on for 500 attendees, which I use on an as-needed basis. After my recent event, I attempted to cancel my Zoom One Pro subscription, intending to reactivate it when next required. However, I encountered a message stating that I must first cancel all additional subscriptions. When I tried to cancel the Large Meeting Subscription, I received a notification that stated, "You are unable to cancel, downgrade or decrease your monthly add-on subscription until the end of your annual subscription's billing cycle. Contact Us if you have any questions." I have contacted Zoom support multiple times for assistance with this matter, but my request to cancel the subscription has not been addressed, and no respons

I have a few sub accounts as well as a main account to oversee.  They each have threre own domians.  The company with the main account owns the companies that are sub accounts.  Is it poosible to move them under the main account and let them keep their domain, corporate backgrounds etc.  

The money is on the card, I try to pay the annual tariff, but the payment does not pass because "Payment is declined because the account has insufficient funds, please contact your bank or try a different payment method".What is the problem? I only have 56 euros to pay with the coupon.I attach a statement from the bank

We have just implimented ZOOM and we would like to request the CSR (Customer Service Record) for our records.  The Bot does not have a clue what I am asking for.  Is there a place I can log in and get that. 

Hi. I have received the invoice and there is not included the VAT number of Zoom oompany. I need it to fill in the tax form and pay taxes from the received service in my country.

I paid you for one month, but today you withdrew money from my card automatically without asking me, return the money back