My Zoom Pro Subscription Cancellation still pending | Community
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Newcomer
brightredd
Newcomer
December 18, 2023
Question

My Zoom Pro Subscription Cancellation still pending

  • December 18, 2023
  • 3 replies
  • 7 views

I want to cancel my subscription. My annual subscription should be ended on 14th December 2023, and I cancelled my subscription on that day. But, until now my subscription is on pending and zoom keep trying to charge my card. Please help as I want to close my zoom subscription. Thanks.

    3 replies

    G
    Newcomer
    ghostlinking
    Newcomer
    January 10, 2024

    I have similar problem too. My annual subscription ended on 19th November 2023. I cancelled my subscription before 19 but Zoom try to charge my card 18 !!! times. Cancellation effective on November 19, 2024.  I wrote to support - result is zero. I don't want to use the account anymore. How to resolve this situation? Thanks

    K
    Newcomer
    KaNo12
    Newcomer
    January 15, 2024

    I also have such a situation. Sad. Withdrew my money from PayPal. I contacted the PayPal but still not resolved. 😞Obviously, the Zoom company is unfair to customers 

    K
    Newcomer
    KaNo12
    Newcomer
    January 15, 2024

    Shameless Zoom team! This is where your customers complain, but no one gets a response. I get no response from Zoom email, PayPal (report a problem) and here (Zoom page). I know for sure that someone on the Zoom team read our complaints and is just ignoring us.

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