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Hi,I paid my due invoice for the period ranging from 25th March 2023 to 24th April 2023 on 27th March. In the billing section of my account, I can clearly see that the payment has been received and the invoice has been paid completely and yet, for some reason, my account has not been upgraded from 'Basic' to 'Pro'. I still have the 40 minutes restriction on meetings and when I log into my account online, I still see 'Basic' written under my name.  I am not sure what I can do to troubleshoot the same. I have logged out and back into my account a few times and have tried multiple browsers but beyond that I am not sure if I can do anything. Can anyone help me with this problem? Since my account status is still 'Basic', I am unable to reach the customer care as well. Any help will be much appreciated.  regards,Shalini 

I paid for a pro plan on December 21 for the sale price.  The money has been removed from my account, but it's showing basic still.  I can't get a single human being to help me with this.  How can I get help or upgrade my account?

Can I buy a zoom subscription for a month? Or if I am on a monthly plan I have to continue for a year?

Hi I bought 2 zoom licenses 2 years ago. nboth renewed but i only needed one. in the summer of 2023 i  changed email addresses for the 2 licenses. i had no access to the old email addresses. i tried to cancel the second license but zoom wouldn't let me because i wouldn't log in to the old email. i paid to reinstate email forwarding from the old email but zoom will still not let me cancel the second licence because i cant send the cencellation request from the original email address. even though both accounts show up under my login and i am the account owner. i've had no useful support from zoom for the months i have been contacting support and changed settings on my zoom account to no avail. now they want to charge me for 2 licenses at renewal. please help!! 

Hi I bought 2 zoom licenses 2 years ago. nboth renewed but i only needed one. in the summer of 2023 i  changed email addresses for the 2 licenses. i had no access to the old email addresses. i tried to cancel the second license but zoom wouldn't let me because i wouldn't log in to the old email. i paid to reinstate email forwarding from the old email but zoom will still not let me cancel the second licence because i cant send the cencellation request from the original email address. even though both accounts show up under my login and i am the account owner. i've had no useful support from zoom for the months i have been contacting support and changed settings on my zoom account to no avail. now they want to charge me for 2 licenses at renewal. please help!! 

Hello, Zoom has reserved 169 euros in my bank account even though I have the free plan and did not make any purchases. Do you know why this happened?

Happy New Year, Zoom Community! 🎊🎉✨   As we welcome a new year, our team would love to thank all 314,000+ Zoom Community users. Whether you came to the community to express excitement over using Zoom for the first time or to seek help regarding a new Zoom product, we are truly happy to have you here 💙   We're excited to stay connected with all of you throughout 2024! Let's ensure that 2024 becomes our most exceptional year yet 🤝     Let us know your favorite thing that you did on Zoom in 2023. Reply below 👇   --I'll go first! One of my favorite moments on Zoom last year was playing Gartic Phone with the Zoom Digital Support Team in our weekly team meeting. I'm not the greatest at drawing, but that's what makes the game fun 😄

This month I have paid, why am I still being asked to deduct money from the bank?And then I can't  Cancel Zoom Pro

I need to change the email associated with my account. The current email address is no longer active, and in that case, the only recourse for me is to submit a ticket (I'm on Pro Plan and can't call support). I submitted a ticket a few days ago, and have heard nothing. So, two questions:1. How long does it usually take for Zoom support to act on a ticket?2. How do I check the status of a ticket after it's been submitted?Thanks

According to the plan description, the Zoom one pro is $149.90 per year,In your profile, [Plan Summary] > [Expected Annual Total] guides you to $159.90.I wonder why the difference of 10 dollars is happening,1.14 Is the payment made on the automatic renewal date $149.90 or $159.90?

Estoy a pagar una factura mensual de una cuenta zoom cuyo ordenador se quemó, ¿cómo podré encontrar esa cuenta para cancelarla?¿a quien puedo contactar par anular esa cuenta?agradezco mucho vuestra preciosa ayuda.Reinaldo1

My previous ZOOM pro subscription expired and I had some outstanding Bill and even after payment of all outstanding invoices the Zoom pro version is not active.

i made my payment but my account was not upgraded 

Hi,I have received an email claiming to be from "Oracle Privacy - Zoom info"starting as follows: "This Notice of Sale or Sharing of Personal Data is to inform you of the sale or sharing of personal data about you ("Personal Data") from ZoomInfo Technologies LLC ("ZoomInfo") to Oracle Corporation ("Oracle") and supplements the information in the Personal Information Notice that ZoomInfo previously sent to you." It goes on to say I can opt out of this happening by following a link. It is quite a detailed email. I am 99% certain this is a phishing or scam email. It is quite clever and I can imagine it might seem legitimate without a lot of careful scrutiny. Has anyone else received this? 

I recently made a payment to upgrade my Zoom plan, but my account has not been upgraded yet. The payment was made on 15/02/2023. I haven’t received any invoice details and no PDF is attached to the purchased mail, the text says "payment successful" and the amount is also deducted from the bank.

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I didnt get the code for delete zoom account 

Last month, I susbscribed for a 3000 attendess room just for one month, as I did in the past. I didin’t mean to subiscribe for a year. In the past, it needed to confirm the monthly subscription, and I thought it still did. though, I received a new bill for this month. Please, cancel the payment the soonest.

Hello, I tried to use the coupon "Save 50% during the first four months of using the additional monthly plan for large conferences for 500 participants when buying before 31/12. The conditions apply." The error message "Unfortunately, you do not have the rights to use this coupon" appears.1) What are the restrictions for getting this coupon?When I tried to use this coupon in November instead 25  (50  / 2 = 25  ) Unexpectedly, an invoice was issued in the amount of  146.332) Why did this calculation happen?Sincerely, Ernest

Recently Zoom stopped sending me email notifications of recordings and when people are in the waiting room for a scheduled zoom. I have nothing in my junk/spam folders and there is no other option to assist. Would appreciate any help 

Hi,Is it possible for me to transfer my licence to another person and I will continue to pay for in the future? How can I do this? Many thanks Arvind

We have an annual subscription that has always been automatically renewed. Now I received an email that I need to extend the subscription. Why?

i have a coupon code for USD Currency but i am from india in which inr is currency., if i change currency to usd and put my coupan code there to purchase zoom meeting pro will it work?

Have an old email account but it now has the Pro package.  My new email address has the Zoom free package. Is there a way to transfer the Pro to my new email, or must I delete both accounts and start over? Any suggestions please?

I am using my account for me to post here. This is regarding a company account, support (at) ZYZ. We have not used this account in a long time and are now trying to recover it. We want to keep the address because it is tied to our support email address but because we have not used it in a while, it has no support plan yet and as such is unable to get live support. When I try to do a "forgot password" I receive the following email: Hi XYZ,A request was made to change the password for your account. Because your account admin has disabled signing in with your work email, please click the button below and sign in with one of the other listed methods. Go to Sign-in Page <https://us05web.zoom.us/signin> However, this is a standalone account with no "Admin." I have spoken with the live chat and they keep saying create a new account. We do not want to use a different email address. I have asked them to delete the account associated with the email address and