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I'm not able to get the dropdown when I click on my profile picture.

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I'm not able to get the dropdown (which is supposed to show me 'Help', etc.,) when I click on my profile picture... anyone had an issue like that?

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ronsulAnswer

Explorer

Thanks Rupert and AustinP. (I'm only just see this). I was able to get the fix from Zoom support. I should have been using the Zoom Desktop Client (which I downloaded after hearing from Zoom), instead of accessing it on the Zoom Web Portal.

Rupert

Community Champion | Customer

This may be a simple interface problem in an older version of Zoom conflicting with maybe some new features.

I would recommend downloading the latest version and installing - this will ensure what you have is up to date. Maybe that will help.

https://zoom.us/download

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Kenri24

Newcomer

It has 2 choices 32 bit client or ARM. Should I download ARM? Thanks.

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AustinP

Employee

@ronsul, can you please share a screenshot of what you're seeing? (Be sure to blur/block any personal information.)

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ronsulAuthorAnswer

Explorer

Thanks Rupert and AustinP. (I'm only just see this). I was able to get the fix from Zoom support. I should have been using the Zoom Desktop Client (which I downloaded after hearing from Zoom), instead of accessing it on the Zoom Web Portal.

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CenterYogaSuz

Newcomer

Me too.

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Kenri24

Newcomer

Me too. Did you get an answer? I mean does it matter when using a webcam? I can increase audio once I'm in a meeting by clicking bottom left mic icon. It just bothers me, too, about not getting that drop down menu.

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