Regarding My Subscriptions | Community
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O
Newcomer
onelifewellness
Newcomer
January 22, 2024
Question

Regarding My Subscriptions

  • January 22, 2024
  • 1 reply
  • 1 view

I would like to inform you that I have taken the subscription pro & made payment through credit card . The plan haven't activated till now . Please resolve it asap 

1 reply

A
Employee
AnderV
Employee
January 22, 2024

Hi there,

May I suggest a few steps to try and solve your issue:

  • In the Zoom Portal, on the left hand menu, go to: Admin --> Account Management --> Billing --> Current Plans. Check here if your Zoom One Pro license is shown.
  • If it is shown, you can assign it to yourself by following this Knowledge Article.
  • If it does NOT show, please open a ticket with our Billing Team so they can assist you further.

I hope this helps you!

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