Community Resources

Hello. For some reason I can't change my display name and background in my basic Zoom account. I changed it in profile settings and pressed save. Next time I joined a meeting it was the old display name and background. 

Доброї пори доби, я не скасував місячну підписку на зум про. Підкажіть, будь ласка, як повернути кошти?

My organisation has been trying to cancel a Webinar package for 4 months now. Despite multiple calls, emails, chats with their support line, and filling out forms, they haven't been able to complete this very simple request. Are considering moving away from using Zoom entirely based on this experience, as we have had far better support from Microsoft Teams.

I finally was able to speak to a real person and paid for Zoom pro with my credit card as every time I tried to purchase the product, zoom took me back to the log in page. After logging in AGAIN, a screen comes up with "a one time passcode verification code has been sent to your email."  This never arrived - I tried every day for 3 days - and no it didn't end up in my junk email. So after speaking with the person, I handed over my credit card details. next day tried to log in and got the same message - "a one time passcode verification code has been sent to your email."  Trying to find the right place on the zoom website to email my issues is IMPOSSIBLE.  Does anyone out there know where to get help so I can use my zoom account?

Over the years, we've found several extremely helpful features in the Zoom platform that are not exposed by default. The only way to find out about these is by combing KB articles and looking for fine-print that specifies the features must manually be enabled by request. Some examples:  Even HD video ("Group HD" at the time) was previously request-only (this one appeared to be an attempt to limit bandwidth from customers wherever possible). First off, um... why? The admin portal is already [or should ideally be] a place where people shouldn't be poking around - proceeding at one's own risk is part of the admin's inherent responsibility. With this in mind, the restriction can't/shouldn't be a childproof lock. What exactly is to be gained by limiting default administrative features that don't require additional licensing? Why is one feature considered more 'need-to-know' than the hundreds of others that we have at our disposal by default? While we might not be ab

How in the ever living heck do yo cancel zoom phone and zoom pro?  Chat and telephone says I will receive an email.  I did recieve an email and have responded back to it serveral times and nothing but crickets from zooms side.  

I am trying to set up a new Zoom account for my business and keep getting an error message "Request failed with status 401", after entering my email and entering continue. I have cleared my cache and all cookies, closed my Chrome browser and reopened. Still getting the same error. Tried in FireFox and having the same issue. I can open my personal Zoom account and have no issue with that account.

Hi Guys, I can do everything on ZOOM except schedule meetings. I keep getting the error 401 message. I've cleared cache and I'm still getting the error message. Please help 

Se me renovó mi suscripción automática de pago anual pero ya tengo cancelada la tarjeta de crédito con la que pagaba esa renovación. Así que no puedo renovar mi suscripción. ¿Que pasa si dejo pasar los días y ya no facturo de nueva la suscripción?

Hi. I changed my sign in e-mail address yet zoom keep sending payment information to my old e-mail address. How can change this? I would like to delete my old e-mail address. Thank you for the answer.

HELP CANT LOG INTO ACCOUNT ON APP OR ANY OTHER ACCOUNT AND ITS DRIVING ME INSANE 

Can China use paid zoom

I received an email from  Zoom Video Communications. address  ***********.    Title: Annual notice about Zoom’s rules and regulations of service Part content:  Dear Valued Customer,As an admin or owner of a Zoom account, we are reaching out to share information regarding Zoom’s rules and regulations governing the usage of Zoom services, as required by Indian law. Please be sure to forward this email to all the users on your account, as they are also expected to abide by these terms and conditions.   The e mail provided  a range of click-ons for terms and conditions.   Am I right to be suspcious?

I have recently discovered that my cloud recording list is not accessible for me anymore. I am currently on my basic plan. When I go to the cloud recording page it asks me to 'Get cloud recording'. Does this mean I have to pay to access my past cloud recordings?

Hello everyone I ordered an account upgrade to one pro. Two days have passed, but the money has not been debited from the card and my account still has a basic status. Tell me where and how to contact on this issue.

I have multiple users in my organization and cannot link them. I get this error message: Your request cannot be completed because the following recipients are not the account’s owner or administrator.

Hey there, I am attempting to schedule meetings under my government email sign in and get the notice that "your basic plan has a 40 min time time on meetings with 3 or more participants." Do you know how to correct this becasue with Gov zoom it should be unlimited as it was before Microsoft 365 update on the Dell Control Vault w/ Fingerprint Touch Sensor. Thanks for your help!

Who can assist my client with a licence issue? I don't want to send them away to attempt to contact Zoom given they should be Pro users but are only receiving Basic support currently.

I have changed my VAT number from Ukrainian to Spanish here in Zoom, but my latest invoice is still with an old VAT. Please help to generate a new invoice with current VAT.

I am able to login to Zoom on the web browser but when it comes to accessing it on my iPhone and on the desktop client, I keep getting the "Incorrect email or password" or "Invalid email, or password" error. Tried the little chat agent that is supposed to help but it brings articles from the community that does not help. I have tried contacting the support line but apparently my PMI and Host Key comes back with nothing. All the system says is "this account does not exist". Trying to talk with someone to redirect me to the right department, I went back to the main menu on the phone systems and kept entering "0" when prompted to make a selection. After 4 tries, the system hung up. I'm left in the dark, nothing within the community really shows a solution as everything says to clear cache on the apps but I just uninstall and reboot but the same errors appear. All applications are up to date, app cache and data has been cleared and have attempted to log in on different devices with no succ

I am writing to request assistance with an issue concerning my Zoom account, which is a paid subscription. The account, registered under the corporate email address is no longer accessible due to recent changes in our corporate policy at SAP. Specifically, SAP has disabled all Google and Apple accounts created with SAP email addresses.As a result, I am unable to log into my Zoom account, yet I continue to incur charges for the subscription. Attempts to reset my password have been unsuccessful; the reset link provided only indicates that I should sign in using my Google account, which is no longer a viable option due to the aforementioned corporate policy changes. To resolve this issue, I want  that the email address associated with my Zoom account be changed from corporate to my private one , which is my personal email. This change will allow me to regain access to my account and manage my subscription effectively.I appreciate your prompt attention to this matt

When I bought Zoom One Pro Personal 4 days ago, I clicked on MYR instead of USD, so the price should be RM600 after tax but now I'm charged USD158.89, which is RM732.09 cuz Zoom decided to auto switch to USD after I confirmed all the info to be correct & clicked pay. Why is this happening???Also, I created a support ticket BIL0346298 requesting for help but no 1 from support came to assist me. I wasn't given the option to escalate so it remains low priority when it's not, & when I tried to comment below the ticket, none of my comments popped. Even chatbot has been super unhelpful as well. Why is it so difficult to get supported & even a payment error like this can happen at such a big & reputable company???

We have two accounts that are tied to one billing email address. (Let's call them Zoom1 and Zoom 2.)We also have a Large Meeting (1000 attendees) subscription.I see that the Large Meeting is tied to Zoom1, but I'd like to temporarily tie it to Zoom2.It looks like the answer here:https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065116 But I want to confirm. We won't just lose the license if I switch the large meeting sub to Zoom2 for a day, then switch it back to Zoom1 afterwards. It looks like I should be able to accomplish this from the login at Zoom1. Are my assumptions correct? Thanks for your answers.

Zoom help says that when I don't have access to the email address to which a verification code is sent that I should complete a request form to set up a new email address to have the code sent to.  But this requires signing into my account which I am unable to do because I don't have the verification code.  What am I missing? This a serious question, not a sarcastic comment.  How else can I accomplish this?  Thank you.Bruce

Hi, Can not find any cancellation for order, so its been charged hole year today 8.1.  I need help and I want return at least 10 euros.  That is so wrong. Day prize is 139 euros.