Problems with account information

Forum|Forum|2 years ago
January 24, 2024
1 reply
0 views

Hello all!

To pay for the subscription, Zoom requires me to enter information about my legal entity. I am not a legal entity, I am an individual. And now I cannot change payment information and pay for my subscription. How can I change these settings in my account and pay for Zoom?

Thank u in advance

S_K

Community Champion | Employee

There should be a box to check stating that you are not a business or that you're an individual user.

If you still need help, I recommend that you contact Zoom Billing for assistance. They will need to access your account to determine the issue.

Contact Billing

G

gorchmaAuthor

Newcomer

Thank you for your answer. The problem is I cannot find this box. Do you know where exactly in the settings is this box?

Zoom billig doesn't answer my questions unfortunately.

S_K

Community Champion | Employee

I'm very sorry. I'm not familiar with the user interface (how it appears to customers). Without being able to see what you are seeing, I can't advise. Do you have a ticket number I can look at? A screenshot of what you are presented with might also help.

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