Zoom account not bein updated despite payment | Community
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Newcomer
Hamzah142
Newcomer
February 3, 2024
Question

Zoom account not bein updated despite payment

  • February 3, 2024
  • 1 reply
  • 0 views
I paid for zoom pro 3 days back. My credit card shows debit of $149 but my zoom account still shows that i have basic plan and was allowed 40 minutes for the meeting. Can anyone please share zoom support email ID for correspondence as i raised ticket on website but that was closed stating that my email ID is not verified.

    1 reply

    M
    Community Champion | Employee
    Mr_Zoomtastic
    Community Champion | Employee
    February 7, 2024

    Hi @Hamzah142 

    Please contact our Billing department by opening a ticket using this link: https://support.zoom.com/hc/en/new-request?id=new_request&sys_id=cb06ab4b8702255089a37408dabb3555

    Please make sure you are logged in with your Zoom account so we can access all the necessary data on our end.

     

     


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