I recommend that you submit a request to Zoom Billing for assistance. They will need to access your account to determine the issue and may have further recommendations.
I do not have any information about this topic, but if you call in and speak to our Billing representatives I am sure that they will be able to guide you to the correct information.
If you are looking to register for tax exemption, see Apply for Tax Exempt Status. If you are already tax exempt, see our Tax Exempt support article for further guidance.
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What to do when I've followed all the Tax-Exemption steps and the redirect page just comes up blank and the plan and billing page is stuck with the "Do not close" pop-up on the screen.
I recommend that you submit a request to Zoom Billing for assistance. They will need to access your account to determine the issue and may have further recommendations.