Community Resources

I have a Basic account and want to add a viral backgroud, but I am not able to adjust the video.  I believe it may be that I am not an administrator on my account, but I am the only person on my account.  Please advise. 

I have another account that I use for work. When setting it up, I accidentally chose to have it be an educator's account. I am locked out of the account and cannot do anything until it is verified, but there is no way to verify it. I need to find a way to log into the account so that I can delete it. I'm stuck in a loop. 

Belgium has new VAT numbers starting with BE1... but zoom says this number is not valit. 

Hello, I'm trying to enter my new VAT number. But Belgium has just changed the structure from BE 0 xxx xxx xxx to BE 1 xxx xxx xxx. Many systems have not adapted (probably with automatic structure verification systems). As a result, my "new structure" Belgian VAT number is not accepted. It's indicated as "invalid", even though it's correct and intra-community (I use it elsewhere without any problems, but several companies are also blocked by this change). Can you help? I can't reach Zoom for this problem. The automated chat doesn't understand anything. How can I get a real person to explain the problem (which doesn't just concern me!)? Thanks for your help!

 Hello,  I would like to know:  Can I use "Zoom Basic" (free version) commercial for my business?  Thank you!  🙂

WE HAVE 4 LICENSE, ONLY 1 WAS ENABLED YET ZOOM KEEP ON SENDING ERROR NOTIFICATION "EXCEEDED THE LIMIT OF USERS" . WE CAN'T ASSIGN THE OTHER 3 LICENSES. WE NEED HELP ASAP!!

Greetings!When inserting a new user to access ZOOM with our company's address, the platform says that the address has already been used, but we do not use this specific address. It does not appear in the "pending" list. How should I proceed to show the application that that address does not exist?

My history of paid invoices only shows payments up to November 2023.The history for December 202 and January 2024 does not appear.These invoices have not been charged to my credit card.The support service is terrible!I don't know what to do!Any ideas?Thank you.

Hola, quisiera saber como pedir el reembolso de una EXCESIVA CANTIDAD de dinero que me cobraron.Al momento de realizar la renovación anual accidentalmente entre las mismas fallas de su página se puso en el pedido 10 veces la misma suscripción a la misma cuenta, estamos hablando de más de 2000 dólares!!!Intentamos cancelarlo y por el contrario no sólo lo sobraron si no que además cancelaron la suscripción, como puede ser posible que tengan tan mal servicio.Esto es por demás y necesito una respuesta. Estamos hablando una enorme cantidad de dinero y luego niegan el servicio.

Every time I delete the profile picture, Zoom only temporary hides it. At the next login (I enter with Gmail ) it is there again. I would like Zoom to display only my initials without any profile picture, but that doesn't work.How can I prevent that? 

Hi Team,I am trying to cancel zoom webinar add-on Subscription and the Zoom is not allowing me to do so.I have also raised a request - BIL0342352 & It seems no one is listening. Whenever I try to cancel, I get this error - "You are unable to cancel, downgrade or decrease your monthly add-on subscription until the end of your annual subscription's billing cycle. Contact Us if you have any questions." I have also screen recorded to help better understand the scenario. https://www.loom.com/share/fa67a334f0d04d44a1754c21a0d6a180?sid=74879826-17a1-4008-a51e-29d6bbc99baa Please

How do I access my organization's Zoom account when the verification code goes to the cell phone of the secretary who has since resigned from the position and refuses to assist?

I'm a Zoom Pro User.  The meeting gets cut off every 40 minutes, What's the problem?Should I use a higher license?Or is my account connection recognized as a free user? Plz help me....

Need to drop from 4 or 5 users to just one in my subscription and am not able to do that on my own. How can I accomplish this?

I made a one-time payment of $15.99 to Zoom on December 31, 2023, and was surprised to see that another payment was processed today. The details are as follows: Account Number: ********** Payment Method: PayPal Payment Date: 01/31/2024 Amount: 15.99 US Dollar   I was very clear I made a one-time payment and didn't check the automatic payment. I used it twice after payment because I needed to use the app without interruption. I was surprised that a payment of $15.99 was processed. I have gone ahead to canceled the subscription on Zoom but want my payment refunded.

Hi, I'm getting rid of Google Workspace and so I'd like to change my login method from using the Google sign-in to a regular email and password. I've seen the help article that says to log out, then sign up using the regular method but the verification email that I receive is not a code but rather a message saying that I've already created an account under that email. Any help is appreciated. Thanks,Chris

Thanks in advance!I configured Zoom SSO with Microsoft Azure/Entra. It's working - however I need to exclude a couple of users from the SSO requirement.I've turned ON Advanced / Security / Sign-in Methods / "Allow users to sign in with Single Sign-On (SSO)" and added the two users who can bypass SSO sign-in.When I turn OFF "Allow users to sign in with work email", those two users are prohibited from using their email/password credentials using this login link... https://zoom.us/signin#/login - I get this error message: "Unable to sign into your account. Please try the other listed methods."If I turn "Allow users to sign in with Single Sign-On (SSO)" ON, it permits ALL users to use the email/password credentials.What am I missing?

Last year, I purchased a once-off add-on to increase my meeting capacity to 300 (from the 100 limit). Is this no longer possible?  

My account was disabled by the authorities one year ago for some unknown reason, but now I have received the bill again.Now ordinary users cannot contact support and do not reply when they submit a ticket.I'm very angry. This is a robbery. I can't login to my account and cancel my subscription. Will I still be charged my credit card next year?

Our organization is paying for the Pro account; I and another person have the rights to schedule meetings. However, when I schedule a meeting it has me under basic so the meetings last for only 40 minutes. Why is that? We are paying for the pro service. I am unable to make any changes. 

Hi I wanted to find out, does zoom automatically renew the subscription as long as the plan is not cancelled?

Dear Zoom,I want to report the death of one of your customers. I have a number of issues:1. Nowhere on your webpages is there a place to notify you of this.2. Your chatbot does not understand the request.3. Billing support requires information I do not possess.4. Your telephone line requires input of information I do not possess.5. To find a general email address I had to search the Internet. 6. Your email response was to refer me back to your main pagesThis is not only poor customer service, but comes at a time when I am dealing with the death of a relative.Would you please let me know, by return, how I can report this bereavement to a human being at your offices, bearing in mind that I have only the basic personal information about him, and no specific account details other than a recent payment

Buena tarde y una disculpa porque no me siento satisfecho en el soporte que se brinda, tengo semanas buscando que me cambien el nombre legal que esta registrado en mis facturas y no se me brinda informacion ni apoyo por parte de alguien calificado o que en verdad quiera ayudarme, de verdad esta muy mal el apoyo y tarda mucho, ya van varias veces que explico lo mismo y lo que quiero y solo preguntas de lo mismo. no puedo con mas estoy arto

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Hello, My account was disabled 2 years ago.  I am the admin and all I'm trying to do is to cancel the subscription but I cannot login to do so because my account is disabled.   Will someone PLEASE help with this issue? Thanks!