Community Resources

 Bonjour, j’ai tenté à de nombreuses reprises de mettre à jour mon moyen de paiement. Au moment de la validation, j’ai systématiquement le même message d’erreur « champ obligatoire non complété : Etat/province ». Alors que je n’ai rien changé à mes infos d’identité et que mon profil est correctement rempli.Comment résoudre ce problème pour enfin pouvoir mettre à jour mon moyen de paiement avant annulation de mon adhésion ?Merci pour votre aide.

Hi,  I'm not sure if this the correct location but hopefully somebody can help.  Our staff are looking to use the Basic (Free) plan.    Looking at the licence terms of service, there is mention in section 3.1 that it is for internal use only (as highlighted below)... 3.1 Access and Use; Software License. Subject to the terms and conditions of this Agreement, you may access and use, during the Initial Subscription Term or then-current Renewal Term, the Services as set forth on each applicable Order Form. If access to or use of any portion of the Services requires or allows for you to download, use, or install Zoom software (“Software”), Zoom grants you a limited, revocable, non-exclusive, non-transferable, non-assignable, non-sublicensable, and royalty-free license to use the Software in object code format on a compatible device for your internal use only, solely to access and use the Services during the applicable Initial Subscription T

Hi there Is there a reason i am being prompted to re-activate my plan, when it is only due to expire in December 2024 ? Thanks  

Just got w11 and despite Zoom trying to install various versions the only thing that opens is a mini truncated window witha close button. Window won't resize, maximize or do anything besides closing.   please help!!!!

Dear Sir I registered just for one-month oct-nov to have the full option of Zoom and since then my credit card has been debited. I am using the service of zoom after the meeting I did in November. I am requesting to be refunded. Best regards

I was reported and zoom decided yo van meCould someone clarify how did they check that the reported complaint was true? I have never been participating to a recorded session and i can't remember any written chat that could be considered as problematic.

I am using zoom pro(zoom one-zoom cloud and zoom whiteboard) with monthly subscription. When I have tried to cancel my subscription (zoom one) I got the message "You should firstly cancel all additional subscriptions." Then I go to cancelling zoom cloud and zoom whiteboard, when o tried to cancel my subscription ı got the message "You are unable to cancel, downgrade or decrease your monthly add-on subscription until the end of your annual subscription's billing cycle. Contact Us if you have any questions." But my subscription is monthly and it is written in the billing page also. I have also send a mail to zoom contact center with issue number (#16968919) at 04.07.2023, I got one mail from the team but the solution is not found and the issue is still open. I don't want to pay anymore. Please cancel my subscription before my next billing time (11.04.2023).

I want to change my email address because I am unable to access my old email address I am unable to confirm the change...please advise me how to change my email address and

Hello all,I early have an zoom account wit an email.I can't login to this account, because  the code to access is on this mail, that have been  broken. I couldn't access to this email, so that I could not recover it. But this zoom is paid (every year) from my card. I want to change this registered email to the new email without accessing the current one. I already tried to contact Zoom support, and received the guidance to create a support ticket. But I am not a Primer so could not create this ticket. Do you know any other way to solve this problem?Thank you so much.

I own two businesses. I changed the login email to a different business, but now I have to change it back. The system says that "that email address is already being used." How do I get around this? I am going to shut down my current email address.Thanks,CharlestonA

Hello,  can you help me where I can change my address? On my recent billing is still my old address. When I click on my Abo, I can only change my payment method, but not my address. Thank you. 

Hola comunidad, cuento con un plan Business con 10 licencias, mi duda es ¿puedo realizar varias reuniones recurrentes o al mismo tiempo para 300 participantes cada una?

I am using a macbook to log in to the zoom account using safari. I have tried to turn off OTP and two factor authetication to be able to login without the OTP or two factor auth... However, despite turning off the option from the Advanced > Security tab, the app will not let me sign in without an otp or two factor... Please help

Ich möchte mein Abo gern von Basic auf Pro erhöhen. Jedoch funktioniert keine der angegebenen Zahlungsmethoden. Eine Kreditkarte habe ich nicht. Bei Sofortüberweisung wird meine Bank nicht aufgelistet und Pay Pal bringt mir eine Fehlermeldung. Wie bitte, kann ich dann hier bezahlen?

iam the only user to host the meeting but i need more members capacity in my zoom meeting what can i do

My Zoom account currently supports username/password and Google Auth as factors of authentication. However, logging in with Google Auth doesn't actually log me into the super admin Zoom account, and its causing a massive headache. Here are some issues this causes:- I'm randomly signed out of Zoom throughout the day -- if I sign in with a different auth than what I booked a meeting as, then I don't count as the host of that meeting- Zoom support doesn't recognize - I do not have host permissions in meetings if I sign in with Google Auth but the meetings were booked with UN/PW auth- I now have some meetings booked with both given I had my Calendly hooked up with one auth method and my GCal connected with another Does anyone know how to reconcile the auths so they provide the same experience?

How can I tell if I have two subscriptions? I ordered a new subscription under my entity name but when I sign in it takes me to my other account and I'm not allowed over 40 minutes, which should be with my Pro subscription. 

 I am writing to ask you to contact me to my email because the same invoice was paid twice. The payment was processed twice, once for each credit card I sent. I would like to give all the information via email so please could you contact me? Thank you

 we acquired another company and I'm  interested in how we can add the new company to our instance.  I have an account (i.e name at company) in both systems but the new company system does not work.  I assume google IAM is running into problems with my same email.  How do we bring together the systems?  we need to keep the branding of the new company in the URL . 

We have received your downgrade request listed below. This downgrade will only take place on the next billing date if your administration does not allocate more licenses than you requested to downgrade by that date.Next billing date after current plan downgrade10 Zoom One Business Monthly license(s) 1 Zoom One Pro Monthly license(s) To undo this downgrade request, please delete the request from the billing portal.https://imgur.com/a/UFbEfZkI got this message and not sure how I make it back. and 

Is there an overlap between 500 participants annual and 1000 participants annual? 

I needed to upgrade my plan last february, I purchased a plan, the payment was deducted right away. But I was not able to use it. I tried to call them through international and local numbers. No one was responding, this month, I got a payment deduction from my bank again. How can this be fixed? I am very disappointed about this.

Buenas tardes Soy un usuario que pago la licencia de ZOOM por 1 año y vence hasta noviembre 2024, pero recientemente la plataforma me esta solicitando que realice otro pago, me apareció en enero 2024 por valor del doble que yo página y me a limitado el tiempo de mis reuniones a 40 minutos. porfa solicita una solución. 

Please help! I can't log in to the licensed pro account my employer added me to on my laptop, but can on my iPhone using FaceID or my updated stored password. When I copy and paste that password into my laptop it just opens my personal free account and doesn't show the other one.

Can anybody help? I have scheduled a meeting via my basic Zoom account, not realizing that it would cut out after 40mins. My company has a premium account that I can use but I do not know how to switch the already shared meeting link to the premium account?