money is taken out of account but forgot the zoom account. please help in finding the account detail | Community
Skip to main content
S
Newcomer
srip
Newcomer
May 3, 2024
Question

money is taken out of account but forgot the zoom account. please help in finding the account detail

  • May 3, 2024
  • 1 reply
  • 1 view

Hello There, Money is going out of account but my friend who has forgotten the account that he has created sometime ago. How to find out the account that the money is deducted for zoom pro. We have created the zoom basic web account and using the same for now. please help in getting the zoom pro account back. 

 

Thank you. 

Sri

1 reply

YaBoiB
Community Champion | Employee
YaBoiB
Community Champion | Employee
May 3, 2024

Hello @srip, 

 

 If you remember the email that you used for the pro account you can simply go to forgot password, enter the email address used for the pro account, and then change the password using the forgot password link that Zoom will send to your inbox using the no-repy  @  zoom.us   domain. If you need further assistance, for billing questions it is always better to reach out to Billing directly using this link https://support.zoom.com/hc/en/contact?id=contact_us

 

Please let me know if there is anything further that I can do to assist you. 

Terms & ConditionsAccessibility statement
Copyright © Zoom Communications, Inc. All rights reserved.