Removing an integration

Forum|Forum|2 years ago
September 7, 2023
7 replies
11 views

Hi everyone...

I'm trying to connect my zoom account to a new GoHighLevel account with a client but it will not let me as it's saying it's connected to an old clients one (see screenshot).

Does anyone know how I can remove this integration? The old client has said they no longer use GHL and have access to the account... Is there somewhere inside Zoom where I can see what my account is connected to and remove those connections?

Thanks everyone!

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JustinChase

Newcomer

did you ever figure out how to do this? I'm in the same situation currently.

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eztexasbuyers

Newcomer

I'm having the same issue.

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damianrclarke

Newcomer

lol same, did u figure it out?

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JustinChase

Newcomer

I can't remember the exact steps, but go to where you remove the integrations, and look for Lead Connector (NOT GoHighLevel) and that will allow you to remove it.

I believe after doing that, when you try to re-setup the integration, it will allow you to enter the new/correct credentials, but it still didn't actually fully remove on the HighLevel side. I ended up doing a zoom with HighLevel support and they were able to kill the integration, and then I was able to successfully integrate the correct account.

I might just try contacting HL via their zoom first, as I think that's what actually resolved the issue.

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NicoHein

Newcomer

Sub Account -> Calendars -> Connections and Disconnect your Zoom right there

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AndiY

Newcomer

Is this done through Go High Level?

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stacyraske

Newcomer

Here's the direct link to the LeadConnector app in the Zoom marketplace. Scroll down to manage and click remove. That will disconnect you from the old account so you can reconnect under the new account.
https://marketplace.zoom.us/apps/1l4JKyKWTDKUYc1hTExdLA