Changed Owner account, now pro status missing | Community
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Newcomer
michellewalters
Newcomer
January 7, 2025
Question

Changed Owner account, now pro status missing

  • January 7, 2025
  • 1 reply
  • 0 views

Hi, I had a security problem so I changed the owner of my acount from one of my email addresses to another one. Zoom now says that my email is a "basic" account, when it should be a "Pro" account. I can't have my meetings quit after 40 minutes. How do we get this fixed?

    1 reply

    A
    Employee
    AnderV
    Employee
    January 23, 2025

    Hi @michellewalters ,

    Please make sure you have assigned a license to the new Owner. To do so, just follow these steps.

    If you are trouble doing so or are facing any technical issues, please reach out to our Support Team.

    Happy Zooming!

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