Ability to talk to a live chat agent. | Community
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A
Newcomer
Alexander_
Newcomer
June 8, 2023
Question

Ability to talk to a live chat agent.

  • June 8, 2023
  • 3 replies
  • 0 views

Anyone know if a licensed zoom pro user is able to get a live chat agent?  I don't seem to be able to find this feature anymore.  

3 replies

Ray_Harwood
Community Super Champion | Customer
Ray_Harwood
Community Super Champion | Customer
June 9, 2023

Hey, @Alexander_, 

 

Look at the Plans and Support options table here:

https://support.zoom.us/hc/en-us/articles/201362003-Zoom-technical-support

 

For ADMINS AND OWNERS:

 

I see you have a few other posts from today.  I'll take a look and see if I have any answers for you!

    R
    Newcomer
    rjkrohn
    Newcomer
    October 23, 2023

    Accepted

    I
    Newcomer
    Irregular
    Newcomer
    January 25, 2025

    I sympathize. My plan allows me to chat with a live agent, but I can't get there - I have to go through the chatbot first and the chatbot can't tell that I'm signed in. Yes, I've reported this to Zoom. If anyone in the community knows how to reach a live agent for chat WITHOUT going through the chatbot, this would be appreciated. 

      A
      Newcomer
      Alexander_Author
      Newcomer
      January 27, 2025

       Interesting getting a reply after years haha. I was so angry at zoom. Imagine paying $125USD and not even being able to talk to someone. So cut them off and stopped paying my account. Haha! I wonder what they expect for a company that treats their users so horribly. Seems their fee to get assistance has gone down from $50 a month to $10 a month so it might be included in pro now. Is pro what you have?

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