Ability to talk to a live chat agent.

Forum|Forum|3 years ago
June 8, 2023
3 replies
44 views

Anyone know if a licensed zoom pro user is able to get a live chat agent? I don't seem to be able to find this feature anymore.

Other

Ray_Harwood

Community Super Champion | Customer

Hey, @Alexander_,

Look at the Plans and Support options table here:

https://support.zoom.us/hc/en-us/articles/201362003-Zoom-technical-support

For ADMINS AND OWNERS:

I see you have a few other posts from today. I'll take a look and see if I have any answers for you!

R

rjkrohn

Newcomer

Accepted

I

Irregular

Newcomer

I sympathize. My plan allows me to chat with a live agent, but I can't get there - I have to go through the chatbot first and the chatbot can't tell that I'm signed in. Yes, I've reported this to Zoom. If anyone in the community knows how to reach a live agent for chat WITHOUT going through the chatbot, this would be appreciated.

A

Alexander_Author

Explorer

Interesting getting a reply after years haha. I was so angry at zoom. Imagine paying $125USD and not even being able to talk to someone. So cut them off and stopped paying my account. Haha! I wonder what they expect for a company that treats their users so horribly. Seems their fee to get assistance has gone down from $50 a month to $10 a month so it might be included in pro now. Is pro what you have?

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