Community Resources

My company (a nonprofit) has been using Zoom for our video conferencing and phones. Per the "Plan Management" page in our account portal, we are set to renew our plan on April 24th, 2024. We were planning to decrease our licenses (16 Workplace Business + 20 Workplace Business Plus), which I was partially able to do in March in our account portal on the "Plan Management" page, decreasing our Workplace Business licenses to 1 (we couldn't go to 0). I also requested an opportunity to discuss our phone licenses with an account manager. We were contacted by a Zoom Renewals Manager along with our Account Manager to discuss renewal plans. I met with the Renewals Manager and expressed that we were interested in decreasing our number of licenses and phone lines. Afterwards, he sent me a quote which was significantly higher than the current rate displayed in our Zoom billing portal, despite the fact that we were actually decreasing our licenses. I responded that we were a nonprofit and

Can I remove my debit card after payment?

Currently Zoom is offering the following for free accounts hosting meetings in Ukraine: 40-minute limit temporarily waived for hosts in Ukraine. Hosts in Ukraine on free accounts can use Zoom to host meetings without the 40-minute limit.Does it still work? IDK why but my meerings finish after 40 min, tho I'm in Ukraine currently.

Hi, I recently changed my email address on my pro account. Shortly thereafter I forgot my new password. Now, whenever I try to log into the account or reset the password, it makes me create a new (basic) account instead. I know I have a pro account because I'm being billed for it.Can someone please help me get this fixed? 

If the subscription ends, will I still have access to the video recordings? If I renew the subscription, will the video recordings disappear?

Somehow i have t wo accounts on my desktop zoom app i have the free version.  How do i delete one of the accounts. I can not find anywhere to do it.  Incidentally on the web vesion i only have the one account that i want.

Hello,  I am trying to change my community name because it is incorrectly spelled. Does anyone know if it can be changed and if so the steps to do so?  I have been looking and there isn;t a place on the profile page to change the community name.  Thank you in advance for your help.

前職が倒産し、会社のメールアドレスが使えなくなりログインもできず解約できておりません。引き落としは私のクレジットカードになっているので至急解約したいです。チャットでエージェントサポートとやり取りをし、1-2日の間にメールを送ると言われ、チケット番号を交付されたものの2週間経ってもメールが来ない。至急対応して欲しい

I just cancelled my subscription for an organization I am no longer part of. And I find out that it will NOT BE CANCELLED UNTIL THE NEXT RENEWAL DATE!! This means I have just paid zoom for a full year's worth of service that I WILL NOT BE USING!! Do other people see the problem with this business model?I wonder how zoom has been able to do this to their paying customers all this time? Zoom?

Hi,   I did not download my recording from the cloud before I canceled my paid subscription. Is there a way I recover them? (if I re-subscribe for example)   Thanks for your help. Sibel

This is a question based on an issue that we encountered five years ago. User A has a personal Zoom Pro account. We want to grant User A an organizational account, but we don't have an organizational email service. (This is a non-profit, and volunteers use their personal email addresses for communications.) Five years ago, if we gave User A an organizational Zoom license using the same email address, that person's personal Pro license became inaccessible for personal Zoom meetings. We were able to build an email forwarding scheme that created pseudo-addresses to allow people to have unique logins to organizational accounts. In addition, I just confirmed that we can use the GMail +trick to allow people to manage separate Zoom licenses. Is the original problem still a problem? Can User A log in to zoom.us and mybelovedorg.zoom.us with the same email address and have two separately licensed accounts? 

Recently, I received many invitation emails which relating to introduce products, events....The sender from no-reply@zoom[.]us as the below image or attachment. I guess these are spams email.   Is there any way to detect the fake signature/certificate that used to sign these emails? and should I take some action against these or can zoom support?   Thanks and best regards,          

Everytime I try to log in to Zoom, Zoom fails to recognize the device even though I used it within the past 7 days. I use 2 different computers depending on whether I am at home or at a meeting in Church and use my phone to schedule. This problem started recently and I can not get a human being.  I would cancell but I have classes recorded on Zoom.

Hi,We have been in contact with our relationship manager and the renewal team for the past three weeks regarding the reduction of licenses. However, on our billing date (March 29, 2025), Zoom suspended our account without any prior notice. I previously reached out to the renewal team and customer care but have not received a positive response. Additionally, I submitted a request to Billing Support today regarding this issue, but I have yet to receive any update. I request Zoom to reactivate our account at the earliest. Your prompt attention to this matter would be greatly appreciated.  

Today is National Book Lovers Day! Woot woot, shoutout to all of our bookworms 📖   Community members, what is your all-time favorite book and why? If you don't have one, feel free to share your favorite genre of books or a book that you are currently reading!    I’ll go first ✋ I love reading autobiographies, and recently just finished up Born a Crime by Trevor Noah. 10/10 recommend, it is hands down one of my all-time favorite autobiographies.

Hi Zoomers 👋 If you could have a Zoom Meeting with any fictional character, who would it be?    Reply below 👇 -- I'll go first 😁. I'm a huge Marvel fan, so it would have to be a Marvel character. Narrowing this down to one character is extremely hard though, but I would have to choose Iron Man. I would love to pick his brain 🤓  

Recebo link para aula de um curso, e foi cobrada assinatura anual em meu cartão.Nunca usei fora deste curso, não tenho intenção, não tenho necessidade de versão paga muito menos anual, não contratei, apenas dei ok link curso, como podem ter cobrado um ano, no aplicativo iphone, me sinto enganda, lesada e nenhuma forma de contato para reembolso e estorno do cartão funciona, não reclame aqui numerosos relatos do mesmo caso sem solução.Não posso acreditar que uma empresa seja viva de golpes desta forma, acredito que o erro será corrigido.Meu cartão está comprometido. Você faz isso sempre? Terei meu reembolso!? é picaretagem mesmo?

I currently use my Zoom account with the Google sign-in method, but I would like to switch to a standard email and password login instead. Unfortunately, I’ve encountered a few challenges:The “Linked Accounts” option is set to Google and appears to be greyed out, preventing me from unlinking it.I do not see an option to set or modify a "Work Email" or "Sign-In Email" for a new login method.Could you please guide me on how to unlink my Google account and enable a standard email and password login for my account? If any additional information or verification is required, kindly let me know, and I’ll provide it promptly.

Has anyone ever been able to have a complaint about Zoom customer service properly managed by Zoom?I keep getting put through to a third party outsourced company in the Philippines, and it's just a car crash of customer service even from a manager who is supposed to be looking at my complaint. Does anyone know how to break free from this, preferably a proper Complaints Manager in the UK?

I was looking to sign in to Zoom, but clicked the educator account at the bottom out of curiosity. I am now unable to sign in without being prompted to enter educator settings. Is there any way to disable this so I can just have a regular Zoom account again? I am currently using a different email to post this.

Since months I try to change the name information displayed on the invoice. It just displays my name and lacks the name of the association I created and run this account for. It is a self aid group of patients but where I place the name in my profile it keeps not showing up on the invoice "SHG ME/CFS, LongCovid, PostCovid, PostVac". I also changed my name and include my wives you is the director of the group. But also change is not reflected.  I am afraid I have to cancel my subscription ans resubscribe or change the service provider completely.I do not get rembursed by the organization as long as there is a wrong name  information on the invoice.  Thanks for any advice how you were probably more successful than I am.

Добрый день. Просьба прояснить ситуацию со списанием средств за пользование номером, которым я не пользуюсь но средства все равно снимает: 888-799-9666, +18887999666. Последнее списание 05.03.25. Даже если я не использую Зум, средства в размере 18 долларов каждый месяц списывает за использование номера. Большая просьба подсказать, как это отключить. Спасибо.

when i log in it says 1132, which apparently means i violated the ruled and guidelines. i'm confused because i use zoom for my online classes only and sometimes i don't even open my camera and mic. i don't send malicious or bad chats either. i'm completely not violating any rules. i already sent an appeal and it says i should contact the team.  is this where i contact the team? please let me know. and reconsider your decision, i really need zoom for my classes. there might be a mistake. 

Hi, I have not been able to locate the payment receipts for my previous subscriptions.  Where are these saved or who do I talk to get then e-mailed to me?ThanksJohnny

Agradeceré su ayuda paya que me indiquen cómo hacer el reembolso ya que no hice la cancelación antes del pago en automático. Gracias