Community Resources

Previously there was an option on Support to submit a request to Billing team to provide a PO number, but it's removed. How should I provide a PO number for our annual subscription invoice?

I was surprised today to discover, via my automatic payment, that the Zoom Pro monthly plan has increased. I've received zero notification of any price increases. I've scoured through Zoom emails from the past few months, and there are only marketing emails and an invitation to sign up for an annual plan, which makes no mention of a price increase.This is a significant communication failure and a highly unscrupulous billing practice that eliminates my ability to choose if I wish to continue with a more expensive service.

I am a trustee of a small UK charity and we meet via Zoom about three times through the year. Can I take out Zoom Pro Monthly three separate times, cancelling after each meeting and rejoining for the next?Apologies if this appears twice, protocols not entirely clear... Kate QB

Hello, I need to know what is Zoom VAT number. Anybody can tell me where to find it? Thank you so much.

Bonjour, Le paiement s'est fait automatiquement il a 6 jours, mais je ne voulais pas renouveler notre entreprise ferme dans quelques jours. Comment puis-je annuler mon abonnement et avoir un remboursement. Merci pour votre aide.

  The Zoom Community Champion Program was created to recognize and reward the outstanding work done by Zoom experts within the Zoom Community. This month, we want to spotlight one of our Zoom Community Employee Champions, @stueker. Sebastian joined the community in July 2021 and has been a Community Champion since 2024🥇   What do you like best about being a Zoom Community Champion?  I like about the community that we receive feedback from all types of users on our products and features. The feedback, questions, and reports posted by the members of the community guide us on how to evolve and improve our technology. This can include all aspects, from UX complaints, UI problems, or problems in the underlying technology. In this way, we can shape our work, provide direct help where possible and can make sure that users know that their voices are being heard within the whole Zoom company 💙   How would you describe the Zoom Community i

Dear Zoom Sales Team,I am writing on behalf of our institution to kindly request a proforma invoice for the purchase of a Zoom Pro License (1-Year Subscription).This proforma will be used for internal budget approval and payment processing.Thank you very much for your assistance. We look forward to your reply.Best regards,

I am so sick of zoom's stupid spam emails and they won't stop. Every time I click unsubscribe, the button won't work. Can't connect with any person only their stupid generic chat. Anyone else having this issue?

Hi,  I heard somewhere that teachers don't have to pay for Zoom accounts, is that correct? I work as an online freelance teacher and have been paying for my account for 2 years, something which I hesitate to do anymore if it is actually free. Also, how do i get to speak to customer service in Zoom, ie. a real human being who might be able to help me from Zoom?

Hola a Todos, necesito hacer la renovación del plan que tengo HOY, no lo puedo hacer por que quiero cambiar el plan de 4 usuarios a 2 usuarios, el problema es que no me lo permite porque ya generó una factura y me pide que la pagué, alguién me puede ayudar a cambiar el plan y que se genere una nueva factura para pagar y renovar el plan? Estoy intentando por todos los medios de soporte y no puedo nadie contesta.Gracias

Hello Zoom Community,My name is Kimaya Kapoor, and I recently purchased a one-year Zoom subscription. However, due to changing circumstances, I need to cancel my subscription before it renews.Could anyone please guide me through the process of canceling my Zoom subscription? I want to ensure I do it correctly to avoid any unnecessary charges.Thanks in advance for your help!Best regards,Kimaya Kapoor

Hi, Two friends and I have between us held a Zoom singing session for charity 3 times a week for 5 years or so, and we each have a Pro account, but it is confusing for attendees to have 3 different login links for the same sessions (we each hold one session per week).My question is, is it possible for us to use just one of our Zoom accounts to login link for all of our meetings? We are each paying for a Pro account, so it seems unnecessary to buy 2 new host accounts. (Then we would be paying for 5 Pro accounts!)Thanks, David

I am trying to update Zoom and keep getting the same error message.  See picture below.  It says "The feature you are trying to use is on a network resource that is unavailable.  Click OK to try again, or enter an alternate path to a folder containing the installation package "target.msi" in the box below." I have gone thru all the steps trying to uninstall.  I've tried a CleanZoom, like suggested and still get to same error message. How can I fix this?  Do I need an older "target.msi"?  If so, where can I get it? Thank you.

Zoom has canceled my ability to join sessions, and I'm seeing error code 1132. I've already submitted ten appeals to their appeals service, but I haven't received any response. On top of that, they're still charging me the monthly fee for my license.What can I do?

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When we joined Zoom, we had an initial account executive who was awesome. He was immediately accessible and handled all our requests with professionalism and enthusiasm. If there was anything he did not know, he would be very upfront with us and then redirect us to someone who could help, or he would do research on the issue and get back to us. He was such a pleasure to deal with. At a certain point we were notified that our account had grown beyond a certain threshold, such that a new account executive would be assigned to us. This new account executive has been terrible. Her initial outreach to us was to say that our licenses would be expiring (we have no licenses that are subject to expiry) and that we needed to complete an Order Form. When we directed her to the terms of our negotiated agreement, she simply insisted that a new Order Form was required. When we asked to escalate the issue, she said she would do so, but again insisted that we needed to complete a new Order Form.

Does zoom offer reduced rates for non-profit organizations?

For some reason, there isn't an "edit" option beside payment type and I am unable to update my payment info. Any solutions? Thanks!

We have a running contract with Zoom for meeting and webinar licenses. I am posting here because my ticket has not been even responded to by Zoom support which is unexpected and disappointing. As part of the package we have got 2 webinar licenses (500 users). Recently we had an urgent requirement of 1000 users licenses so we upgraded them to 1000 using our credit card. Now we want to downgrade them to the OG 500 users but I can't do it from my admin account (billing section).  It displays a message "You are not able to make this change to your account mid-contract. To contact our team, please use this form." I have filled the form but no-one has responded, I logged a case using support option but it is also open and no response. This is an urgent need as the card will be charged for 1000 users webinar on 1st June if it is not cancelled/downgraded to OG 500 users. Can someone help please?

Hello,I have a workspace plan and also a cloud storage plan.I am trying to cancel the cloud storage plan while keeping the workspace plan, zoom support is not returning to my support tickets.

Hi Zoomers 👋 We’re thrilled to announce that the Zoom Community has officially won the 2025 CMX Community Industry Award in the Customer Support Community category! 🥇   This award is a celebration of YOU—our amazing members, whose passion, support, and dedication made this possible. Your votes, engagement, and belief in our community truly made the difference. 🙌💙   A massive thank you to everyone who voted, shared, and rallied behind us. This is a community win we all share! 🏆   👉 Please help us celebrate this win by sharing on your social networks 😎🎉. LinkedIn Facebook Also, drop your favorite celebratory GIF or emoji in the replies👇  

I bought the Pro Account and paid it (with Apple Pay) but I used my "normal" Account and not the Apple-ID-Account (I only have one Zoom Account). Now in the Zoom Account it only shows the Baisc Account. So what can I do? I paid the Pro Version and atm can only use the basic version. Thank you very much for your help!

My payment always has show this when I get to Place OrderAn error has occurred and we are unable to complete your purchase. Please make sure your information is correct or contact support for assistance. (Error code: 5613) @Bri

줌 사용 관련해서 취소를 해 달라고 챗봇상담했ㅅ브니다.결제가 자동으로 연장되는지 몰랐습니다.4월부터사용하지않았으며 이를 취소해 달라고 상담했고 취소된 줄 알았습니다. 해지 신청이 어디 있는지 몰랐고 상담으로 해결된 줄 알았습니다. 또 결제가 요청이 오길래 다시 뒤져서 해지했고 이전에 사용은 안 했기에 환불 신청 까지 했습니다. 4월부터 사용 내역 없으며 이를 환불 해 주시길 바랍니다.2025. 05. 07 14:28:51 0503_ZOOM 26,317원이 결제되어 있습니다. 이 금액을 환불 해 주세요. 영어를 못해 한글로 씁니다.

I am trying to buy a Zoom Phone with my Card.Once I added my card information, it shows an error message as below.[ReCaptcha_Validation_Failed] The request is temporarily blocked due to security reason. Reference id: A6B760A5247F9ED9