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Newcomer
February 28, 2024
Question

Lodging a complaint

  • February 28, 2024
  • 1 reply
  • 19 views

Does anyone have a contact (email or phone) to lodge a complaint with Zoom about their complete lack of customer service. The email address provided by Sales staff is not monitored and bounced back. Thanks

1 reply

Newcomer
April 25, 2024

Did you find out how to raise a complaint? The customer service is shocking. 

Newcomer
March 17, 2025

I have not found a place to lodge a complaint. I was billed without having a renewal notice. 

Newcomer
April 9, 2025

Same has happened to me. Spoke to two people on chat and they both just referred to the T&C's advising the plans are non-refundable.
Have you managed to raise a complaint yet?