Lodging a complaint | Community
Skip to main content
S
Newcomer
SRainsbury
Newcomer
February 28, 2024
Question

Lodging a complaint

  • February 28, 2024
  • 1 reply
  • 58 views

Does anyone have a contact (email or phone) to lodge a complaint with Zoom about their complete lack of customer service. The email address provided by Sales staff is not monitored and bounced back. Thanks

    1 reply

    K
    Newcomer
    KerriS
    Newcomer
    April 25, 2024

    Did you find out how to raise a complaint? The customer service is shocking. 

      C
      Newcomer
      clarkie63
      Newcomer
      March 17, 2025

      I have not found a place to lodge a complaint. I was billed without having a renewal notice. 

        S
        Newcomer
        Suzanne2610
        Newcomer
        April 9, 2025

        Same has happened to me. Spoke to two people on chat and they both just referred to the T&C's advising the plans are non-refundable.
        Have you managed to raise a complaint yet?

        Terms & ConditionsAccessibility statement
        Copyright © Zoom Communications, Inc. All rights reserved.