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Newcomer
Feb 28, 2024 3:22 AM UTC
Question

Lodging a complaint

Does anyone have a contact (email or phone) to lodge a complaint with Zoom about their complete lack of customer service. The email address provided by Sales staff is not monitored and bounced back. Thanks

6 replies

Newcomer
Apr 25, 2024 4:57 PM UTC

Did you find out how to raise a complaint? The customer service is shocking. 

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Newcomer
Mar 17, 2025 9:45 AM UTC

I have not found a place to lodge a complaint. I was billed without having a renewal notice. 

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Newcomer
Apr 9, 2025 2:12 PM UTC

Same has happened to me. Spoke to two people on chat and they both just referred to the T&C's advising the plans are non-refundable.
Have you managed to raise a complaint yet?

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