Recaptcha blocking upgrade

Hey @LoriB welcome to the community! Just curious and clarifying, but you are able to do the re-captcha or is it giving you errors? 

Just for context, Zoom uses Google reCAPTCHA to prevent unauthorized use and fraud on accounts.

If you receive the error message "Could not connect to the reCAPTCHA service. Please check your internet connection and reload to get a reCAPTCHA challenge", you may need to allow access to Google IP addresses.

More about Google reCAPTCHA.

I also have the same issue. Did you find a solution?

I too have this issue. It never actually shows me a captcha, It just tells me it failed. With a grammatically incorrect message 😞   I got this on both Firefox and Chrome. 

Why do they need a captcha _after_  I've entered valid Visa info? I was willing to pay Zoom, but this happened. I guess I'm using Teams.

For anyone else having this problem, I tried all the recommendations listed in the replies.  Unfortunately not helpful.  I tried Firefox and Chrome, disabled all extensions, tried in privacy mode, cleared cache, etc.  Nothing worked and the "recaptcha" error came up just like in the reply above.  Also, there was no captcha to attempt.  It appears to be a problem with the JS on the page.

I used Safari browser on my iPhone.  The page looks the same with the recaptcha partially blocking the payment entry form, but it worked!

I quite Firefox for Mac and proceeded with Safari. No problems

I was able to get it working by logging in via an anonymous browser window. 

FWIW, this suggests it is an issue with cookies in the main/normal browser window, but its very possible that the issue is tied to Google or another site that uses Google's ReCaptcha, and not Zoom.