Solved
Hablar con el soporte técnico
Zoom no identifica que tengo cuenta y que pago, y no me da el servicio que tengo contratado. Necesito ayuda y no consigo saber cómo hablar con el soporte técnico
Hi @SandraLLanas ,
If you have a Pro account (paid), but your account is showing as Basic (free) or your meetings get cut off at 40 minutes, you may not have a license assigned to you or may be signed in to the wrong account.
You can check out this article on troubleshooting paid accounts still showing as basic.
If you need further assistance, please reach out to Billing by chat or ticket.
Cheers,
Zoom Community Team