Community Resources

Anyone know how I can update my software?  It is saying I have to update, but an IT specialist is required.  It wont let me log in, so support wont help me because they require your meeting ID in order to help you.  Sales transfers me to billing.  And billing hasn't answered the phone.  I am currently locked out.  I am the only user/admin on my account, so there is no "IT specialist" I can lean on.  There appears to be no downloads option in my user profile. 

I have paid total fees in Nov-22 for one year and not it is showing me as basic user and in Payment section, showing as some credit of payment

Dear team   i've already pay the bill  but my account still basic plan   please help  

I canceled over year ago and was just charged $158.89 (#24011340X0019B6DM)

Hello. I used the wrong credit card and paid for it.  Do you know if there is any way to change my credit card and re-pay?  Thank you!

Hi  How do I contact Admin IT to upgrade Zoom on my PC? I cannot start my meeting anymore until I contact admin  Thanks   

Hey guys, i wanna ask, how to fix account disabled. My account got disabled without reason. I was sign in my account and let it open, and i open my zoom settings on google. When i sign in on google my account on zoom application sign out and it said that My account got disabled. I hope zoom staff can help me, Thanks

Hi, I am Péter Körmöczi-Kriván and I just bought a 1 month Zoom subscription (Zoom One Pro Monthly). However, when I log in to my Zoom profile, I still see the BASIC status and not ONE PRO. Can you tell me why this is?My bank account shows the money was delivered, and both I have got a "payment processed" e-mail from you . Thanks in advance. Have a wonderful day. Peter

Firstly I am thinking of leaving zoom due to lack of support anyone else think this    my account is. Disabled due to storage I have deleted hundreds of recordings I have even deleted the trash which o know does not use storage but I am still disabled help

I am trying to use the coupon code for 30% off.  I see the button for it, but there is no apply button. And if I go to the payment screen there is no place to put in a code. What am I doing wrong?

Don't know if this is the right board but I need to edit my billing contact and the edit button does not appear.  I am using FireFox.  Please advise. 

I have an Video SDK billing plan. I want to customize data center regions for session data in transit but with current plan I can't and all my sessions are started on US datacenters which leads to significant increase in video render time (up to 10 seconds). Which billing plan do I need to do this?

I already canceled the payment, but the payment continues to be made. It's been four months with today. I even pay for it, I can not use upgrade version. if you look at the bill, you will see my claim record. I need you to cancel my payment right now.     

Hi,   I recently successfully changed the ownership of a Pro Account to another User account. I followed the instructions in this article Changing the account owner – Zoom Support   All the credit cards details were also successfully transferred and the most recently Invoice and payment dated 14th January was successful and a softcopy was emailed to the other User email.   In the User's (***********, now the Account Owner) Account Profile (please refer to attachment) :   1. Notice that the Basic at the top right, it should be indicated as Licensed.   2. Account Type = Pro (Named Host)   3. Your Role = Owner   4. Meeting Capacity = 100 (should be 500 as we also subscribed to Large meeting)   I hosted a meeting last night (UTC +8) using the *********** but Zoom terminated my meeting at exactly 40 minutes' duration with maximum of 100 participants. I signed out of Zoom, sign in again and restarted the meeting, and the same maximu

Hello, Zoom billed 167.89, including VAT, but the payment was debited 149.90 without VAT. Since we have a VAT number in our profile.Now we have problems with accounting, because the invoice was issued for one amount and another amount was debited.

If I decide to not pay my renewal invoice for ZOOM PRO, and my license is revoked---does that also shut down my account as a whole? Or do I simply get downgraded to ZOOM FREE? The final notice email used the words "you will get shut down"...but I found that a bit vague. Any feedback is appreciated.

Dear Sir,   We have paid ZOOM Renewal amount of Rs. 1227/- on 22nd Jan 2023 and as of now we have not received invoice no INV185239275.   Please send us link to download the invoice

Hi, the annual subscription ends on 29.01.23 of the year, can I get an invoice to pay earlier? I'm afraid they may disable Zoom while we pay.

Hello I need a new bill for 2023 as I changed my residence from Portugal to Germany last year, but I forgot to update this information in my Zoom account. Do you know how I can get the invoice again now but with the current address? Thank you for your support!

Dear Members, I have an active account but while making payment, I was prompted Insufficient fund. Meanwhile, there is substantial amount of money that could last  3 months subscriptions. Please what do  I do?

Como aproveitar o desconto de 30% na minha renovação que é hoje 31/01

비밀번호를 잊어버렸습니다.비밀번호 변경을 요청했는데 비밀번호를 이메일 주소로 변경하라는 이메일을 받지 못했습니다. 계정이 잠겨 있어 아무것도 할 수 없습니다.    

we received an email that we canceled a sebscription which does not reflect in our web-interface. It's not spam and a valid mail-sender. What went wrong.   ah btw. it's really poor that ZOOM has no Support-TICKET system. Asking those questions ina forum seems odd.  

I've deleted some users but Zoom won't allow me to actually reduce the number of licenses I pay for. I've been trying for days but it won't accept the change and keeps charging me. Please stop charging for subscriptions i don't want or use.     

I upgraded  and then, I received an email for confirmation. But I'm still basic (free) in the platform (app).