user email not longer available, not able to change user email, verification sent to old email | Community
Skip to main content
Newcomer
February 20, 2023
Question

user email not longer available, not able to change user email, verification sent to old email

  • February 20, 2023
  • 1 reply
  • 3 views

My email address with which I created an account at the time (email address for registration) no longer exists.

Fortunately, I can still log in on my laptop, but I cannot put the zoom on my device because then it will send a verification code to the non-existent email address that I do not own anylonger.

I have tried to change the email address for registration, but then a verification email is sent to the email address that no longer exists and I am unable to enter a different or change the  registration email address.

how can i do this change now

    1 reply

    Community Manager
    February 27, 2023

    Hey @Perlanegra_1 for this I would suggest submitting a ticket at https://support.zoom.us/hc/en-us/requests/new?ticket_form_id=360000983032 and choosing the request type to 'Account Management' and the about to 'Unable to access email' and proceed with submitting the ticket. Thanks!