Community Resources

We had a duplicate billing this morning for our subscription and there does not seem to be any way to contact anyone to correct this.  How do I get the duplicate charge reversed?

since it is impossible to reach a Zoom helpdesk, I will try it this way. I have changed my subscription from yearly to monthly payment. I did get an confirmation by mail. And still my creditcard is charged for the full yearly amount. Where can I find someone who can help me undo this?

 I currently have a congregation Zoom account that was obtained through the organization and wants to avail/convert to a zoom discounted license. Where could I get password the be able to fill out the online request form?thank you

I currently have a Pro (Named Host) account. My Rotary District has offered one of ten accounts they have for the officers. Will I be able to use this and retain all the Zoom meetings I have already scheduled.

Hello! I was charged for an annual subscription, but the tariff remained basic. And I cannot contact the support with the basic tariff. What should I do?

i cannot change the user type of my team ever since this message pops up."You have exceeded the limit of license assignment for your account. Buy more licenses to increase the limit." There was no problem so far. pls let me know the solution. 

My account renews every year in October. I want to increase the number of users from today. It looks like I'll be billed from today for the annual cost for all users. Can I get any rebate on the existing subscription?

I am the owner of a Zoom Pro License for our Rotary Club. I am trying to set up additional Admin roles to allow those people to schedule and host meetings on my behalf. Do we need to purchase additional licenses?   Any help would be appreciated. 

Yesterday was the day of my payment. And zoom debited money from my account twice with 5 hours difference. The same account. In Zoom I see only one  bill but on my bank account two payments. What happened? And how can I return one payment?

Hi! I'm trying to reset my password. When I click "forgot password," I am redirected to the sign in page and told to sign in using my google account, giving me no option to actually reset my zoom password. Somehow I got logged out of my zoom account on my app and am now only able to access my account via the zoom website which obviously isn't conducive to continuing with my scheduled meetings. Please help! Thanks in advance.

What payment method is available to someone in Nigeria other than credit card?

I paused my account, but received no notification prior to the resumption of credit card billing. Immediately on notfication of a payment being charged I cancelled my plan and it was immediately changed to Free plan, but no credit was issued to my credit card.

Dear Sir/Ma,I cant sub for one month using my debit card from Nigeria. This is the message that is displaying "We are unable to process this payment due to an unknown issue with the card. Please try a different card or a different payment method. If the issue persists, please contact your bank." I have tried two card and i need to host an important meeting tomorrow.   will be glad if you respond to me as soon as possible.   Best regards

HOW TO DISABLE SUBSCRIBTION USING MY CREDIT CARD, I DONT KNOW WHO'S ACCOUNT

El día 18 de Julio compré sala zoom de 100 personas por $14,99 y me programaron la persona que me configuro un sesión para las 6:30PM de Ecuador no pude conectarme porque me sale como básico no sé si hubo error al ingresar la información 

Hello there,My account which I bought one year plan for in January was downgraded to basic without my consent. I have tried several options but despite charging me $161 for a one year plan in January, I was downgraded to Basic on June 15 with no communication whatsoever. Under invoicing, I see a credit balance of $98 but this is nowhere to be found. Not refunded to the card where funds came from and if i try the subscribe option again, it asks me to make payment afresh. How do I resolve this urgently please?

The image below is our invoice. We used to have 11 separate Zoom IDs, but we recently consolidated them into one ID based on the specific date. However, we noticed that there is an additional invoice payment. We are curious about the reason for this charge.Please note that the translation may not be a literal representation of the original Korean text, but it conveys the general meaning and context of the message. If you need further assistance or clarification, please let me know!  

On 23rd June I signed up for zoom pro and on 26th June the money came out of my account. On 23rd June, I set up two meetings for tomorrow and sent the links out, but when I came to log in today it said the account hadn't been used before. I need to log in to the account with my Pro linked to it that I set up the meetings in urgently for work.  I had an old zoom pro account linked to a different email, but that one is on Basic with no meetings upcoming either so it's not a case of wrong email address. 

I am downgrading my licenses. Moving from 5 to 2 licenses. I only have 2 assigned now. Keep getting email that I have too many license assigned. the other other licensed item is a room - but going into to manage this there is no option to remove the license on this. Any help is appreciated 

Last I week logged on as usual to my zoom account to a meeting I had arranged and after 40 minutes I was being asked to upgrade.  Then I noticed that my Zoom Pro had dropped to basic and all my billing history had disappeared.  I paid my annual account fee for Standard Pro Annual on 31st July 2022 and so the subscription is in date.  Can someone from Zoom contact me please. 

Hello, how can i host 300 people without upgrading to business ,  

 “Unassociate and create your own account.”How can I cancel the operation?

Hi.I have canselled my pro account but zoom has charged my credit card. let me know how can i get refunded.

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hello , you just billed my C card 170 $ for no reason, my plan is free plan . what to do now