Unauthorized Charge??
- August 2, 2023
- 1 reply
- 18 views
Someone used my credit card to purchase an annual paid Zoom subscription. I created a support ticket and asked Zoom to investigate. They informed me that they found an account using my credit card. I requested them to stop the paid subscription on that account since it was using someone else's credit card. I always keep my credit card with me and never let others use it. Zoom assured me that they would handle the issue and asked me to wait. Suddenly, I received an email stating that my ticket was closed, and the problem was resolved without a clear outcome. I tried contacting them again through email, but there was no response. I attempted to reach them via chat, but the live chat access on my account was disabled. I am disappointed with Zoom's customer service in this situation. I live far away, which makes it difficult to contact Zoom by phone.
Has anyone else experienced something similar?