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My account is still basic after I've paid to upgrade

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So I upgraded my account recently and I've been charged but my account is still stuck on basic with the 40 min limit.

I've got a meeting in 25 mins that needs to be an hour so can someone help?

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RupertAnswer

Community Champion | Customer

Hi @petecodes

Having purchased you license, you will then to assign it to your own user profile. You can do this by editing your user here https://zoom.us/account/user#/ and adding the new subscription to your user profile.

Hope this helps.

Rupert

http://hybridevent.pro/

RupertAnswer

Community Champion | Customer

Hi @petecodes

Having purchased you license, you will then to assign it to your own user profile. You can do this by editing your user here https://zoom.us/account/user#/ and adding the new subscription to your user profile.

Hope this helps.

Rupert

http://hybridevent.pro/

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Chanvi

Newcomer

Hi , me too facing same issue. I done make payment to upgrade my account but until today it's still it's show basic . It's already 5 days . Kindly assist

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anas_tabassum

Explorer

Please let me know is your issue resolved because I am also stuck in this problem

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rahmidiarti

Newcomer

Me too. I have upgraded to Pro and done the payment, but my subscribtion still appears BASIC. HELP Please, as I will need more than 40min for tomorrow meeting

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merleb

Newcomer

Same problem! Maddening. I get knocked off in the middle of meetings. Has been happening from the time I upgraded 7 weeks ago.

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anas_tabassum

Explorer

Please let me know is your issue resolved because I am also stuck in this problem 😞

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PaulaB15

Explorer

Ahh Isn't this so frustrating - not to mention that you cant get help form Zoom until you're ready to throw in the towel. Anyway...

My problem as it turned out, was that I had TWO accounts and the 'other' one became my upgraded one.

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PaidbutBasic

Newcomer

Same problem here. Got downgraded, paid the $226 fee but am still stuck on basic. Tech support chat bot is useless too. HELP! I have meetings all day and night

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nurjanna_staf

Newcomer

Hi, please tell me if you're problem is sorted.

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PaulaB15

Explorer

It turned out that I had two email addresses registered. You need to find if you have another registered and delete the one you're trying to use. Good luck. And yes, I cannot believe Zoom's support is so terrible.

Also try this email address: ***********.

They eventually replied to this.

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PaidbutBasic

Newcomer

Even after that, got someone on the phone, said the needed a minutes, ten minutes later it hung up. No callback even though she took the phone number. Zoom is horrible customer service.

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