Community Resources

I have been facing problem in my previous account . I had taken subscription for 2 user id recently . After taking subscription it came failure to log in error 2,025 . I have already paid now , what to do?? How can I recover my account . I am owner of it *********** 

Zoom is not letting me in with my zoom registered email address. The response I am getting from zoom is that my email isn't authorized and that I need to contact the "administrator". There is though no other administrator than I, as this is my personal zoom account. Can anyone help such that I can use my zoom?

How does this work if I sign up for this now? I am paid up till Feb on my existing plan. I notice that I will be charged today for a new plan finishing in October. This means I lose 3 months that I have already paid for?

Several months ago, my organization transferred the administration of our Zoom to a new administrator. Regrettably, this new administrator has left the organization and taken the Zoom account with him. If we are unsuccessful in getting back the account, what are our best options to prevent abuse of the account?

لا تستمع لأي شخص يسبب لك إحباطات أو يقلل من طموحاتك. الناجحون يثقون دائماً في قدرتهم على النجاح.

Is anyone having challenges with Zoom's new process for non-profit with Good Stack?  We got approved but have been given the run-around by GoodStack and Zoom.  No access code was given to me and then when I click the links that GoodStack has given me, I get error messages and then Goodstack tells me to go to Zoom and Zoom tells me to go back to Goodstack.  It's been a month, and I can't get a response from either company.

I made a mistake while I was trying to cancel my account. I don't longer need zoom just eventually, but mean while I  click on moving backward billing chosen payment monthly.I was doubting if your ZOOM will be returning my money back , then I moved back and billing again for a year. How much shoud I have to pay ?It is much easy for me to say it in spanishQuiero cancelar la cuenta de un año pro, que ya fue debitada de mi cuentacometí el error de pasarme al plan  mensual y me facturaron, tuve duda si me reembolsaría la diferencia del mes  a pago  anual.Luego volví a regresar al plan anual y otra vez tuve facturación, Podrían anularme la facturación mensual y regresar al plan anual como lo tenia antes. Otra consulta, sera posible cambiar mi correo electrónico (***********) por otro? Espero su respuestagraciasAna Maria Layanamaria_lay @yahoo.es+51 941 453 089 Per

When placing an order of purchasing a Zoom US/Canada phone number, it makes error in processing. Error message: An error has occurred and we are unable to complete your purchase. Please make sure your information is correct or contact support for assistance. (Error code: 5613) I already contacted Support but no reliable solution. I need help with this as soon as possible. Thank you.

Check for Updates is not an option while I'm in the admin account.

I’m writing to seek your assistance with an issue regarding my Zoom Pro subscription. I have an active monthly subscription purchased through my Apple ID, and it correctly appears as valid in my Apple account settings. However, after being unexpectedly disconnected from a meeting, I’m no longer able to access Pro features within the Zoom application on my device. The app does not recognize my subscription and behaves as if I’m on a free plan. I’ve already tried the following troubleshooting steps:Signed out and back into the Zoom app using the same email linked to my Apple subscription.Restarted the device.Ensured I’m logged into the Zoom app with the Apple ID used for the purchase.Despite these efforts, the subscription still isn’t active in the app. Could you please help me understand what might be causing this discrepancy and how to restore access to my paid features? 

I have paid for PRO but BASIC is showing on my account.

Hi   Does anybody know where I send an email to complain about poor service from a human on the chatbot?   I went round 4 people in 90 minutes and the last salesperson sent me back to billing without exploring my needs.   Any help would be appreciated.   Cheers

Hi,I am having trouble logging into my Zoom account. I usually logged in using GOOGLE, but by mistake, I disabled the option to log in to Zoom using GOOGLE in my account settings, and now I have no other way to log in to Zoom.  Currently, when trying to log in using Google, the following message appears: "You cannot log in to your Zoom account using this method. Please contact your IT administrator for instructions. (2 025)" I need your help urgently as I have a very important online meeting today, and I need access to my account

My father is trying to create a Zoom account so we can video chat, but he's stuck on the Privacy Statement. He can't find the button to accept the terms and continue creating his account, and he's gotten so frustrated with searching for it that he's gotten disgusted and given up. He says he scrolled all the way to the bottom of it but can't see anything to click. I can't see his screen, so I have no idea how to help him, and the virtual assistant has no answers. Can someone please tell us how to get past the Privacy Statement so he can join the meeting I'm trying to set up? Thank you.

hi, please help to check this issue, use legacy outlook able to add zoom meeting plugin normally, but cannot use new outlook to add zoom meeting plugin, after click add button, always show loading status, try to reinstall zoom plugin by zoom website, invalid, please help, thanks! 

Hi, I have had to create another account to create this query in the community. I have a Basic account on another email address which has 2FA enabled. I never enabled 2FA and do not have the recovery keys. I'm unable to log back into my account. Can someone please help as I need access to my account. Thanks 

Subscription is paid by monthly credit card. I wish to cancel this as it is no longer required.

I am trying to use my existing Zoom account for a small non-profit community and and to have several administrators who can start the zoom the meetings using the same meeting ID

Estou tendo diversas cobranças indevidas em meu cartão após o cancelamento do Zoom e ninguém sabe dar suporte nessa plataforma, é um absurdo!

갱신 당일에 pro를 더 저렴한 요금제로 변경했습니다. 그 후 전혀 사용하지 않았고 오늘 저녁 7시에 제가 회의 참가자로 이용할 예정입니다.그런데 Pro 요금제에 대한 해지 후 금전적 해결이 이루어지지 않았어요. 확인 부탁합니다.

I have a basic account.  I tried to log on and it prompted me to create a 2fa code (which I already had).  I did this, and now my new 2fa does not work, and I cannot log onto my old basic account.  Zoom will let me reset my password, but not my 2fa.  I created a new basic account to post this question.  How do I delete my old basic account and switch to the new?

En mi tarjeta de debito se realizo un cobro de zoom workplace de 420 soles, que no reconozco, soluciones? a alguien mas le paso? nose porque paso esto

Hello  I have recently taken over as an Office Manager at a Small Business and I am looking to merge / consolidate the various Workplace Pro accounts into one licence - We only have 5-8 staff each with their own paid accounts some annual some paid monthly but not looking to upgrade for a Business license. Can I just increase the licenses on one 'Master' Admin account and then invite the other users? Even though they have already paid for an annual subscription? Also is there a way to find out all the users from one  domain? - I fear there maybe former staff members with a rolling subscription and no obvious way of knowing if they have an active paid account or not - Any advice?

Zoom 고객센터 담당자님께. 안녕하세요, *********** 계정을 사용 중에, 최근 (25년9월19일) 자동결제 된 Zoom Workplace Pro 요금제에 대해 환불을 요청 드립니다.해당 결제는 해당 라이선스 사용 의사 결정과 상관없이 자동 갱신 되어 신용카드 결제되었습니다.계정에서 라이선스 이용을 해지한 상황이며, 여전히 해당 라이선스를 사용하지 않은 사실을 들어 환불을 요청 드립니다. 기업의 입장에서 해당 1년 자동구독 및 결제 후 청구는 매우 실망스러운 처리 방식이라 생각합니다.서둘러 조치를 부탁 드립니다. 감사합니다.

안녕하세요, Zoom 고객센터 담당자님.저는  계정을 사용 중이며, 최근 Zoom 구독 프로 요금제에 대해 환불을 요청드립니다.해당 결제는 2025년 10월 17일 새벽 이루어졌으며, 의도치 않게 자동 갱신되었습니다.현재 계정에서  해지한 상태이며, 아직 사용하지 않은 점을 고려하여 환불을 요청드립니다.필요한 추가 정보가 있다면 언제든지 알려주시기 바랍니다.감사합니다.