Billing & Account Management

Hi,I would like to upgrade my basic account to pro. I made the corresponding selections, after entering my billing address I cannot process further. Reason is that the form requires me to provide a tax number. However, I am a private person - no business, no tax number - and  I also did not check the "This is a corporate adress" field.Is there an error in the checkout form?Any suggestions how to proceed?

I received a receipt for my payment, but the update hasn't been reflected. I need support ASAP

I just changed the owner of the account to different email from my personal to my business email. But my subscription is still connected to the personal account  and all of the recorded files.I want to transfer everything over. How can I do. I'm concerned If I canceled the subscription on my personal acc now It will deleted all of my files. So please give me some advice will be much appreciated.

For a while now, there have been advertising messages popping up during a live meeting and/or when I log into my zoom desktop app. I find them inappropriate and would like them to stop. Does anyone know how to do that? I've attached two samples of advertising messages I'm getting. Thanks. 

We had an account with Zoom that has been terminated. However, we still see that our email IDs are part of Zoom. Could you assist us or direct us to the appropriate team to ensure all accounts are removed? we're unable to do so using admin console 

I have Credit Balance Adjustment, how to receive my money?

I need help. I need to delete a user and all the instructions tell me there is a "delete" button under the ... there isnt on a mac. Please tell me how to delete a user.   Also, why is Canada not listed in the contact centre with a phone number? Thank you.

I cannot log in to my account because Zoom always asks me for the code from the 2FA app. I don't remember that I set my Zoom system like this. I didn't prepare the 2FA app. So, I cannot log in to my account forever. What should I do if I would like to enter my account? I made my new account to ask here.

I have zoom pro, paid by monthly plan.but, they charge me twice, one is monthly, one is annual charge.my account only shown monthly payment billing.but I credit card chargedhow can I refound it?

您好：我在5/14時帳戶自動續約後，想取消2025的自動續約結果在操作時失誤變成取消訂閱，雖然事後有重新再開啟回去，但卻造成信用卡重覆扣款，當時檢視發票記錄時 INV256837080有顯示退款，但等了超過一週仍未看見到刷退紀錄，朋友有代為去信給貴公司詢問，得到回應是與BIL1240892連繫，，但連結點入我們卻不知要從何著手，所以改為由我與貴公司詢問看看，不知此次信用卡刷退的處理進度如何

I was charged twice at the same month only with some days between one and other. I've already tried contact with zoom and nobody send me an answer. I would like to receive my money back, if I don't, I will cancel and never more will be an client, and I will take this problem to all companies that I work, to incentivate them do the same.

I have paused my zoom subscription last month and my zoom plan is cost 15.99$ when I reactivate my account it charge only 9.80$. I reactivate on 29 may 2024 the renew date set on 17 June 2024. So on 17 June 2024 I need to charge 15.99$ or other price? If I charge 15.99 $ on 17 June I need to spend 9.80$ + 15.99$ for a month?

El periodo de la última facturación, estoy segura que no tuve más de 30 gigas de espacio en mi almacenamiento al corte, ya que comencé a darme cuenta que tenía más de lo contratado, por los cobros que llegaron a ser de más de 1,200 MXN, al hablar al call center de atención me dice que facturaron lo que había, pero tengo la fecha que bajé las grabaciones y no coinciden con la cantidad de gigas que dicen que usé.Mis preguntas:¿Puedo ver mi historial de actividad? Si lo tienen para cobrar deben de tenerlo para demostrar que no tengo fundamento ante el reclamo del cobro excesivo.Si 30 gigas es de almacenamiento y los borró se suman los borrados (estando la papelera vacía). Me refiero a que, ¿aunque los borre, sí cuentan si genero más de 30 en el periodo?Las facturas no son claras  

He estado recibiendo los últimos dos meses cobros excesivos, por el almacenamiento, sin embargo no he utilizado la cantidad que dicen que usé, tengo el registro de las fechas en las que bajé los archivos a mi computadora, ¿habrá alguien que me ayude a solucionarlo?

Hi, I have currently a Zoom One Pro account. I want to start hosting webinars using zoom now. Will I have to purchase a different Zoom product for that feature Thanks

My subscription was to end on 5/30/2024 so I today 5/29/2024 I renew it for extra month. But they saying that next charge is on 12 June. 

I am facing a problem regarding payment. on-site, I can only see that I can pay through credit card but I want to pay by net banking any solution 

サブスクリプションの更新について教えてください。サブスクリプションは自動更新設定だとお聞きしていますが、自動更新されないのでしょうか？自動更新されない場合、何か対応が必要でしょうか？教えていただければ幸いです。

Somebody Help me!! I believe there is a significant mistake, as I never requested the cancellation of my account this account was recently created by me to replace another corporate account at my work because the owner of the previous account was fired from the company.I attempted to cancel the previous account , and I was notified that the cancellation status is effective until May 13, 2025. I have submitted a ticket requesting that this account be canceled immediately, as no subscription payments will be made for this account.Can someone please help me recover my Zoom One Pro subscription, which has already been paid for? I submitted a ticket with this request, but there is not response immediately, I need to ensure that I won't have any issues with the upcoming committee meeting I have planned for next Thursday.I appreciate your assistance with this request.

I have a paid Zoom account, when I try to make changes it keeps telling me i can't because i am not admin, i do not have any other user on the account and when i check the roles, it shows 'The account owner has full privileges to manage a Zoom account'..I can't edit my role to admin. What do i do?

Hello,New to the forum, not to Zoom...I have a Pro license and as the payment method is filled in, the amount for the yearly subscription is charged automatically to my credit card.The statement from the credit card comes about a month after the charge which means I only see this at that time. I then have to go to the history of my account to see the invoice...My question: would it be possible to get a warning (e-mail preferably) when new invoice is available (and as soon as it is available)? This to make sure I can get the invoice immediately to go into the books...I see on the forum it is possible to send messages for late payments so this should be possible as well?Thanks very much!,Greetz,LVL2070

Yo cancelaba la cuenta de zoom hace 3 años mensualmente, pero este año 2024 decide cancelarla anualmente. Sin embargo me siguen descontando los pagos mensuales, lo cual indica que pago DOBLE. ¿Como hago para cancelar esa inscripción mensual que tenía hace 3 años y que me reembolsen lo que me han cobrado? Gracias

I have canceled my monthly subscription beginning of April. I also received a confirmation email.But Zoom continues to charge me monthly.What can I do?

I want to give you money!  But not $160 per year. I know so many people that want a "family" plan, willing to pay to avoid the 40 minute free limit.  We don't need 100 people 30 hour Pro meetings.    Why not offer something for like 10 people,  for 4-5 hours, $49??

A colleague left the company and I (the admin of all accounts of our company) have to change the account of the former employee for a new employee .I have made the change for the former colleague and she has confirmed the changelink email from Zoom! Nevertheless, the access for the new employee is not working! Why? Can somebody pls. help me...Zoom Support (chatbot) does not understand my request and my problem. So it can not be solved...