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C
Newcomer
choudharyaditya
Newcomer
October 2, 2024
Question

Zoom Upgrade

  • October 2, 2024
  • 1 reply
  • 1 view

I Paid For Zoom Subscription and Till now even I got the mail that Payment has been processed then also I am not able to see the invoice or unable to use the Upgraded zoom even still my Current Plan is Showing as Basic Even after paying the full amount and receiving the mail that Payment has been Processed any body please help

1 reply

MGSR
Community Manager
MGSR
Community Manager
October 2, 2024

Hello @choudharyaditya,

Welcome to the Zoom Community! We're glad to have you here.

If your account is showing as Basic, you may not have an assigned license. Admins can view available licenses and assign them to users on the Users page of User Management in the Zoom web portal. Learn how to assign Zoom licenses. If a license has already been assigned and is still not displaying correctly, admins can follow these steps to fix an incorrectly displayed user license.

You may read more in this article. 

Let us know if you need further assistance.

C
Newcomer
choudharyadityaAuthor
Newcomer
October 2, 2024

Sir But why Didn't I got the Licence even after paying and If this is a error from zoom then what about my Payment that has already been deducted 

MGSR
Community Manager
MGSR
Community Manager
October 2, 2024

If you have bought a license, it will not automatically be assigned. Please follow the steps outlined here to assign Zoom licenses. If there are no licenses to be assigned on your account, try to logout and log back in. If it is still missing after logging out and logging back in, please submit a ticket to our billing department. 

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