Billing & Account Management

Hi, In my Basic Plus subscription I do not receive a warning that the 40 minutes are almost over. I can't know up front whether I need more than 40 minutes. When I had a free account there always were a couple of warnings, but now I see none. This is very frustrating, because I'm thrown out every time without having a option to choose wether to use one of my 4 prolongation or not. I haven't been able to use them up till now!So... why no warning?Thank you.

Hi Community & ZOOM Support,I feel really desperate and I am hoping you can help.After loss of my phone and damaged backup (yes, very unlucky...) I cannot log in to my Zoom account anymore because I don't have access to the Authenticator App anymore.I wanted to log in to reset 2FA (I do have the correct email address and password), but I am ending up in an endless loop because the only way to login is entering an Authenticator App code.I am the admin (one-user business).I tried the chatbot to connect with support, but chatbot AI cannot connect me because I'm not logged in...I am writing here from my newly created personal free account in order to get community access.I am a freelancer and dependent on Zoom for my work, so I deeply appreciate any help...Thanks,Kristin

I just want to report an account ( JORDAN MARTINEZ ) who is claiming to be a lead hiring manager from Clearstep AI Healthcare. He conducted a job interview with me and eventually asked that an electronic check will be emailed to me from the HR which the fund is meant for me to procure some work stationaries. I already reported to the bank and the authority. I’m trying to flag the account directly from the chat but I realized zoom does not have that option. Please is there a way to stop this guy apart from me just blocking them. 

Recently, I have been receiving a lot of spam emails from Zoom (***********), inviting me to events and containing advertisements. I have already submitted a support ticket to Zoom (T&S0461560), but have not received any assistance. 

La grabación de dos reuniones que tuve el mismo día, luego de apagar mi computadora se eliminó del disco local de la misma, y no encuentro modo de recuperarlo. El error dice: Este archivo no existe, compruebe si el archivo de grabación local ha sido movido, renombrado o eliminado.  Alguien me puede ayudar? 

Anyone can help me please how to obtain RFI-21 filled and signed and  Certification of Tax Residence for Tax Year 2024 from ZOOM?  

I've got a hybrid org with 16 offices all over my state and staff work either in an office or remote. Sometimes staff are in different offices and managers cover fluctuating office locations.  The user-set "Work Location" function in the profile card is great - especially paired with status messages. For example, a user could set their location to "Office" and in their status, write the location city.  Is there a back end report or API request that consolidates this user-reported data to get a picture of where the workforce is on a given day? This helps to manage coverage for sites when staff are on PTO or sick. 

We have some accounts are registered by using company email address and they are paying via credit card. The head quarter has joined the enterprise plan and make the SSO authentication. Since the SSO is enabled and we are not able to login those accounts now before transferring them to enterprise plan. We would like to know whether the credit card payment will be cancelled automatically if we transfer those accounts to the enterprise plan?

I was associated with another account and now cannot access past recordings. They told me to do this:Unfortunately we do not have this Zoom Enterprise Plan anymore. We were not giving any notice. We email everyone and also share on social media. Here are steps to get your video recordings from Zoom. Please note that this steps is NOT connected with HNP in anyway. Just passing along to make sure you get your video recordings. 1. Log onto your account on Zoom.us2. Click on account profile3. Click on "Unassociate and create your account"4. From here, select the plan you want Hope this helps you get your recordings.Will I be able to get my recordings by doing this since it will be a new account?

Hello, I tried to delete my zoom account but I can't find the pin to continue the deletion and I've used up all four attempts to enter the pin correctly. How can I delete my zoom account quickly and easily? Best wishes, Ben

I am a Zoom Workplace subscriber and the only person on my account, yet I cannot do administrative settings. Why? Who else would be the administrator? I need certain settings and should be allowed to do so. 

ライセンスの付け替えをしようとしたところ、上限回数に達したのか、付け替えができなくなり、ライセンスが余っているにも関わらず、誰にもプロ権限が付与されない状態になってしまいました。 チャットボットに相談しても、ダウングレードを薦められるだけで、解決に至りません。 費用は、すでに1年分前払いしています。元のようにプロ権限を回復させるには、どのように対処すればよろしいでしょうか？

Hi  Please help) I'm truing to change my email as the old one will soon turned off When I type the new one, the system says "this email has already been used" and doesnt proceed the change what should I do?

I have several users, but to register or deregister them, I depend on an account executive. Is there a simple way to have a centralized place where I can do this without needing to rely on the account executive?

I'd like a scheduled report for Zoom phone which includes usage as well as Charge. I see you can create scheduled reports in Account Management, Subscription Center however I cannot get it to include the Cost Center and Charge, how can In schedule a report that includes this info? 

Hi, is it possible to fill up NDA & MNDA document for us to create vendor code for payment purpose? As we need to compliance to audit requirement.

In my zoom account I activated the setting:  "Allow participants to join before hostAllow participants to join the meeting before the host arrives" and the instructions are clear this is exactly what it will do. But after doing this I have the same problem, users have to wait for the host. Why is this? Does this thing actually work and have others found a problem with it too?  

The card payment amount is confirmed to be 45,926 won, but the bill amount is different at 44,740 won.Please send me an invoice for the payment amount of 45,926 won  

Hi All brilliant community I would like some upgrade adviceI am running an online therapy website were clients book a session to see a therapist via zoomWhen they book they get a zoom link the free plan in zoom only allows for 40 minutes so that is a bustthe current plan I am on is the pro plan and what I understand is that it will allow my therapist unlimited meeting time however it seems they must share a zoom account. I would assume that if 2 people book the same time with 2 different therapists that's going to be a problem .Am i correct in my thinking and then what is the next level up. Currently I only have 6 therapists so don't need 100 additional user account. Please would you help me  understand better and suggest a way to accomplish this

Just signed up with a new business accout and also paid for account of a year. But after signing out and trying to sign in again the emailadress with which I signed up is not recognized. What to do now? How will I ever get back into my business account??

Hi community,  I just purchased zoom Pro plan. In the plan description it says i can add 1-9 licensed users, but when i move to user management it says, "To add licensed users to your account, please purchase more license." I have 0 license available, and I don't know why? Please help me, thank you so much!

I just received a notice from Zoom billing that my credit card refused the automatic payment request. Notice indicated that the card expired 04/21. This is confusing as my current card has been billed by Zoom and has paid invoices for the last 6 months (as shown on card records) or longer. How did Zoom suddenly start billing to an expired card when the invoices have been submitted and paid on the same card which is currently expiring in 2025? Do I update the card info and continue what has already been an automatic process, or let the invoice go past due and lose my access. OR, was this some kind of scam using Zoom content. This is one reason I hate automatic billing, things going on in the bowels of a computer without human oversight. Anyone else have a similar issue with Zoom?

I have several chat channels with external users. Is there a way to batch-delete deactivated external users from a single or multiple chat channel? I've looked at the current documentation, and any sort of batch deletion is for internal users associated with your tenant and only applies to user management.

How can i add my company details in my account, in order to receive invoices at the name of my company?

  I am tring to call my relative my zoom account showing me (your acount inactive contact with admin) I'm owner this account I have checked admin page there is everything active .  please can anyone guide me properly? how do resolve this issue?