Billing & Account Management

Why do I get charged extra fees after the fee plus taxes.  The extra charge doesn't appear on my statement 

Hi,I tried to pay my latest invoice but the PAY NOW button not working, Same is happening in incognito/ private browser tabs. How to resolve this? PFAKind regards

現在、無料のアカウントを使用しています。 有料アカウントを取得すると、この無料もアカウントをそのまま利用することは可能でしょうか？ IDやパスコードを変更しないで利用できるでしょうか？

지난 달 비지니스가 필요해서 결제하고 이번 달에는 비지니스가 필요치 않아 프로로 전환하였는데 결제는  비지니스로 되었는데 어떻게 해야 하나요? 

Im working at an agency, I should know that how many users, who have "ywistanbul" mail extensions, have Zoom Pro accounts and do they use their accounts regularly or not. How can I see that? 

Hi,I've just added a new user to my account so my account can run two meetings concurrently.  They've received the invite by email and I can see they are no longer 'pending' as a user.  My question is this:1. Do they need to be a member or an admin?2. How do they login to the Zoom account?  With the original email address and password or they own personal email address and the original password? I just need to understand HOW this will work, so that we don't throw eachother out of our meetings please.Thanks.

Hi    Zoom was okay one day and then starting yesterday, I cannot login from either of my devices or even use Zoom without logging in. All I receive is a message saying Error 1132.   I am on iOS devices.I have tried to deleting the apps and reinstalling i have changed my password my billing is up to date   i need to use tomorrow. I placed a web ticket almost 24 hours but no resolution.  any advice?  

Dear SirPlease see my status & solve the issue. I don't know what to do. My plan was downgraded from pro status. Please tell me what to do now. I need sbd to talk & solve the issue & guide me for the same.RegardsAlak Deputy director Bangladesh Scouts Rajshahi Region+8801717265749

Hello. We have decided that we need more than one Personal Meeting Room for our small nonprofit. In other words, my Co-founder and I both need separate Personal Meeting IDs due to conflicts when we have separate meetings at the same time. I'm hoping someone can explain the advantages and disadvantages between these two options: [a] setting up my co-founder with a license within our existing PRO accountor[b] my co-founder signing up for her own paid Zoom PRO account What do we gain or lose by these two options? Thanks!

I am planning to  cancel my license. After the cancellation what will happen to the cloud storage of my previously recorded meeting?

Me chamo Jordão, sou do Brasil. O zoom renovou meu plano sem me consultar e não quero mais esse plano. O valor já apareceu na fatura do meu cartão, mas aqui no Brasil não encontramos qualquer canal para fazermos esse tipo de solicitação ou reclamação. Desculpe-me estar usando esse canal para me comunicar, mas conseguir a resposta da empresa por outros meios.   My name is Jordão, I'm from Brazil. The zoom renewed my plan without consulting me and I don't want that plan anymore. The amount already appeared on my card bill, but here in Brazil we don't find any channel to make this type of request or complaint. Sorry to be using this channel to communicate, but get the company's response by other means.

Hello, first of all sorry for my English (I write from Italy)! I have been paying Pro Plan until June. From July on, I've not been interested in Pro Plan any more: it is enough Base Plan for me. My problem is that I left Pro Plan just quitting to pay.... and I keep receiving invitation to pay... I don't know how to stop receiving them, and how to "communicate" with the system my desire to stay in Base Plan. I attach here a screenshot of my billing status. Thank you very much in advance for any help!! F  

Hello there! i can not pay for licence, service is not valid now, it is written in note/ What should i do?

Recent invoice indicates Yen Currency base.I would choose US dollar yearly base contract from September 24.

Hi guys,  got a huge problem coz I thought I was saving my videos, but didnt know I have exceed my storage limit. Is there any possibility to have them back? If I will buy bigger plan maybe? I really need last four days back...

Hi,  i have a problem similiar to RedDouglas but am unable to view the original solution given. I attempted to upgrade to a "Pro" account, which I need to make the service useful to me.  However the payment process hangs when I submit my credit/debit card information, stuck on "Please Wait" forever.   I've checked with my bank.  They see the authorization inquiry and confirm that the transaction is authorized, but the Zoom app never completes it. Thanks

I live in a third world country that is trying to limit currency flow. It does this by limiting the daily amount that can be spent internationally on a credit card, in this case $100.00 Us.   Can I pay for the pro account in two installments of 100 the first day, and 49.90 the second?   If so, how do I do this?   Thank you -Harry

Is there a way to delete/deactivate multiple users? 

If i change to a pro anual service, it will be billing after 12 months or monthly will be billing.  Helps me please 

I only used your software for 1 month!Why do you have to pay me another two months? 

Hi! I paid for an upgrade from basic to pro...but my service still remains basic. How can this be corrected? Zoom has already charged my credit card but I'm not getting the service I paid for. Please help.

I just made a mistake. Instead, I made a payment to continue the pro current plan with a total of 100 participants. I should have upgraded to 300 participants. How can I cancel the payment and choose to upgrade to a capacity of 300 participants?

I'm under a lot of stress right now. I've been using ZOOM as a monthly payment for a long time. In the process of upgrading to business for only a month, the payment was made annually. In addition, monthly payments have been doubled. Please cancel the annual payment. I will continue to use it as a monthly payment. Please make sure to cancel it. It's so stressful. It's so hard because there's no Korean customer center.

I have upgraded my Zoom to Pro and paid the $14.99 for a webinar I have scheduled for tomorrow evening. I have signed out and signed in and still have no PRO updates. Please help!!!  

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