Switching Account Executives When we joined Zoom, we had an initial account executive who was awesome. He was immediately accessible and handled all our requests with professionalism and enthusiasm. If there was anything he did not know, he would be very upfront with us and then redirect us to someone who could help, or he would do research on the issue and get back to us. He was such a pleasure to deal with. At a certain point we were notified that our account had grown beyond a certain threshold, such that a new account executive would be assigned to us. This new account executive has been terrible. Her initial outreach to us was to say that our licenses would be expiring (we have no licenses that are subject to expiry) and that we needed to complete an Order Form. When we directed her to the terms of our negotiated agreement, she simply insisted that a new Order Form was required. When we asked to escalate the issue, she said she would do so, but again insisted that we needed to complete a
