Billing & Account Management

Hello, is there an agent who can help expedite the appeal I submitted earlier today? I haven’t received any updates yet, and we rely on this account for our daily sessions.This has been quite frustrating, especially since we haven’t been given any details on why the account was flagged or banned.I’d really appreciate any assistance or updates. Thank you!

안녕하세요, Zoom 고객센터 담당자님.저는  계정을 사용 중이며, 최근 Zoom 구독 프로 요금제에 대해 환불을 요청드립니다.해당 결제는 2026년 3월 31일 이루어졌으며, 사용자가 1명이나 3명으로 결제한 오류가 발생했습니다.추가 2명분 결제에 대한 환불을 요청드리나 안될 시에 3명 모두 환불해주시길 바랍니다.필요한 추가 정보가 있다면 언제든지 알려주시기 바랍니다.감사합니다.

I was trying to add another phone number to my account when i accidentally bought the workspace pro instead of the phone plan. Trying to ask for a refund instantly but the support AIs keep telling me its non-refundable. That’s quite horrible service, i had my card saved on zoom so i can fluently make transactions and they’re punishing me for trusting them and just quickly making purchases?! its unfair if i’m being forced to keep on paying for something i did not even intend on buying. Even got the Annual plan because i thought ill get an annual one for this number.

Dear Sir or Madam,I am extremely dissatisfied with the Zoom service and am considering cancelling my subscription.The reasons are as follows:You charged me for a Large Meeting service that was not used, in the amount of EUR 197.49. After receiving an unfavorable response from the first-level support regarding my complaint and refund request, I escalated the issue to a higher level. I then received a positive response confirming that a refund of EUR 137 would be issued:"We’ve also processed a refund of 137 EUR to your original payment method. Please allow 5–7 business days for the credit to reflect on your account."However, instead of issuing the refund of EUR 137, Zoom charged me an additional EUR 137 on March 28, 2026.We urgently request a full refund in the total amount of EUR 334.49.Sincerely,Dubravko Čop

Our company currently has MONTHLY Zoom Webinars subscription that we get invoiced for and pay on a monthly basis but are being told that we are locked into an annual contract that coincides with our Zoom One Business Licenses.  We need to cancel the MONTHLY Zoom Webinars subscription as it is no longer in use and were told by our previous account manager that since it is MONTHLY we could cancel at any time.  There is nothing in the terms that states we cannot cancel before the next month's bill.  Please assist in cancelling this subscription and escalate to the highest level if needed.  Thank you. 

My team has made the payments and renewed the pro subscription, however my plan is still reflecting as Basic and not got upgraded.What could be the issue? Its urgent to fix this.

안녕하세요, Zoom 고객센터 담당자님.최근 결제된 Zoom 구독 요금제에 대해 환불을 요청드립니다.본인의 인증은 2026년 1월 2일에 존재하는, 여러분이 직접 기념할 것입니다.계정에서 자동 결제 상태이고 아직 사용하지 않은 점을 고려하여 반납을 요청드립니다. 귀하께서 추가 정보를 보내셨으면 합니다.감사합니다.

How can I delete my account?

I have an urgent problem with my Zoom account. I enabled two-factor authentication, but I lost my recovery codes. Now I can't log in because the app is asking for the code. I have a basic account and I don't know how to contact technical support. Can anyone help me recover access to my account?

Hello Zoom Community,I am writing to request urgent assistance regarding a personal (Free) Zoom account that I have been locked out of. This account is critical for my ongoing work and university studies.I previously enabled 2FA using Google Authenticator on a university-issued iPhone 6. I have since transitioned to a new device (iPhone 13) and no longer have access to the old phone or the recovery codes. I know my correct password, but I cannot get past the 2FA verification screen.I have already tried Checking for cloud sync, but I am still stuck.I am currently posting from a secondary account because I cannot log in to my main one. Can a Zoom representative please contact me via Direct Message (DM) so I can securely provide the email address for my main account and verify my identity?Thank you for your help

I changed the email address but Zoom does not send me the confirmation code. I have tried everything and it simply does not work. I am using gmail and the code has never been send to my inbox nor to my spam box. 

Hoi,Ik ben begonnen met een gratis Zoom-account.Daarna overgestapt op Zoom-Pro.Nu is er een tijdje terug (1-2 maanden) iets gewijzigd in Zoom (overgang naar iets nieuws vanuit Zoom). Nu heb ik het probleem dat mijn licentie daarna aan mijn verkeerde account is gehangen.Ik word nu dus na 40 minuten uit mijn meetings gegooid.Moet bekennen dat ik hier niet blij van wordt aangezien ik werk met meetings voor mijn bedrijf. En deze duren vaak een uur. Uiteraard doet Zoom helaas niet aan contact als je geen top-uitgaven doet voor hulp. En het botje is helaas onvoldoende geïnstrueerd om hier iets mee te kunnen. Wie weet hoe dit op te lossen is?Ik hoor het graag!Met vriendelijke groet,Wendy  Hi,I started with a free Zoom account.I then switched to Zoom Pro.A while back (1–2 months), something changed in Zoom (a transition to something new from Zoom).Now I’m having the problem that my licence was subsequently linked to the wrong account.So now I’m being kicked out of my meetings after 40 minutes.

I i’ll change my form of payments from credit cards to ACH. The ACH was done to my account. The zoom website said that it takes five days for it to come back. It’s been five days, but my account has not been restored. What are the steps that I should take?

I had Pro account but downgraded to Basic, but are still invoiced for the Pro. How solve this to get refound?

Hello, I bought a Zoom Workplace Pro subscription at the end of February during an undiagnosed manic episode, believing I needed to do this otherwise the world would end. I have now been diagnosed with bipolar 1 disorder (can provide documentation as proof) and am looking for options for a refund, even if just partially, as I have absolutely no need for a Zoom subscription of any kind. I understand that Zoom has non-refund clauses; however, how do these clauses hold up under contexts of psychological duress? Also, I bought Zoom in the Philippines as a Philippine citizen and am not sure how digital sales laws work in this context. Times are hard and it would be good to get this money back so I can actually use it for things that would sustain me. Thank you in advance for your consideration.

How do I download one 12 month statement of account instead of 12 invoices, thank you

Where is Account Management? Please change to personal. In addition, please cancel your PayPal bill. Thank you.

I was in Canada. I am currently in Peru for almost 3 years. I no longer use the Zoom account and tried to unsuscribe. It´s been two years and I can´t pay anymore where I am not using the account. How shall I do¡? I do not seem to find the option to do it on my own. Thanks. I don´t remember subscribing to it automatically. If so, we can´t be forced to keep a subscription that we cannot pay. It  has renewed automatically WITHOUT making me confirm whether I need it or not.  Please help. Thanks.

안녕하세요, Zoom 고객센터 담당자님.계정을 사용 중이며, 최근 결제된 Zoom 구독 Pro 요금제에 대해 환불을 요청드립니다.해당 결제는 2026년 4월 19일에 존재하는, 기능이 스스로 기념하게 되었습니다.자동 결제를 종료한 상태이며, 아직 사용하지 않은 점을 고려하여 계정을 요청해 드립니다.귀하께서 추가 정보를 보내셨으면 합니다.감사합니다.

I have a zoom account and I need to access it, but the number associated with the account is no longer active so I can’t sign in. When I try to sign it, it sends verification code to the old number to sign it, but since I no longer have that number I can no longer sign in. I have tried changing my password, using email verification and none of that works because it keeps trying to verify me through phone number. I have had to make another account to even just post this chat. Also tried phone support but they said my account doesn’t include phone support. 

Hi does anyone know if when you’re sent the annual subscription cost it includes VAT or not (in the UK). I had an email to say price was increasing to £139 but today they automatically took nearly £168! It’s impossible to speak to an agent even on chat!

I purchased a Pro account with one license. I need to change the license to a different user (different email account) but I'm unable to do so. I can remove the license from a user, but not assign to a different user. System tells me I have one license unassigned, but that I need to purchase a new license. Help Please!

unused subscription. I forgot the biling. I want to get refund

Hi everyone,I am writing this to get some help regarding an accidental annual subscription renewal.On March 16, 2026, my Zoom subscription was automatically renewed for a full year without any prior notification that I noticed. I immediately reached out to Support (Case #BIL2472042), but I was told that a refund is not possible due to the "non-refundable" policy.I have NOT used any Pro features since the renewal, and I have already cancelled the subscription to prevent future billing. This annual charge is a huge financial burden for me, and I simply cannot afford it right now.I've seen other users getting a "one-time exception" for similar accidental renewals. Could any Community Manager or someone from the Billing team please look into this case again?Thank you so much for your help.

I already submit a case and no one answer me please i need someone to check my old case and take any desicion as soon as possible