Billing & Account Management

bonjour  le 7 juin j'ai voulu réactiver mon abonnement et je me suis trompé j'ai pris le zoom pro, le lendemain je me suis aperçu de mon erreur et j'ai tout de suite annulé. par contre ils m'ont quand même prélevé le montant de l'abonnement. je sais que j'ai un droit de rétractation mais est ce que je peux me faire rembourser du prix de l'abonnement  merci d'avance pour votre réponse  vero60

ZOOM IDは分かるのにアカウント情報が分からなくなりました。調べる方法をご存じの方はいますか？サブスクリプションの解約をしたいのにできなくて困っています。

i am trying to upgrade my zoom account to pro,  when do  I need more than one license?

I have a monthly subscription for a Zoom account that I will call Account A. Every month, my credit card is debited and I receive an invoice for Account A at a particular email address. However, when I login to Zoom via that email address, I arrive at a different account – not Account A but Account B. I want to cancel my subscription for Account A ... but I can't, because I can only access Account B. I don't know if it's possible to have multiple accounts registered with the one email address. In case it is, I reset my password with Account B, hoping that when I logged in again via the email address it would take me to Account A rather than Account B. Unfortunately, though, it took me to Account B. Does anyone know how to solve this problem?

Hello, I have a issue with changing my password on zoom. Every time I try to reset my password, zoom sends me an email saying, "You recently requested assistance signing into zoom. Based on our records, to sign with Google, click the button below, then select sign in with Google" It then gives me a link to sign in on their website and not the page to reset my password. Please help.                                                                                      

Long time ago I created zoom account. But today zoom when I logging zoom account on google zoom asked me to my birthday and details. Then I entered my details site give me a new account. I can't access my past account. I don't why please tell me to that answer. And I don't have my past recordings also.

Hello All, Does anyone know of a number to talk to a Zoom representative regarding some special handling for billing and renewal? I believe we have an "account representative" associated with our account but the only email I can get from them is the support@zendesk contact. There must be a way to speak to someone at Zoom regarding a non-standard situation. Does anyone have such contact information? Thank you very much! Marc

I am being charged £38.40 monthly on top of my yearly subscription fees. I thought it was one off charge. Could you explain it into details for me please? Thank you.

Hi - so I unfortunately forgot to download a couple of videos I previously had stored on my cloud while I had a paid plan that expired while I was away on vacation. I forgot to download them to my computer before the licensed account expired. My account has now changed to a basic account and there is no support provided from Zoom. My question is: If I buy a paid subscription again, is it possible to recover the previously saved videos?

I was wondering about the zoom's payment . I already paid by credit card on 5 May and I was billed on 6 May again. Please check this for me. Thank you.

I can't finish my subscription. The payment remains blocked at "please wait".

I cannot get into my account.  I have been paying for some time and have not been able to use since my old email is no longer working. So not able to have the account and passcode # they want.  I called the bank and they are sending a stop charging to them now and if that does not work then they will start a dispute resolution for me but that will take time.  You cannot reach a person to help and the bots are useless.  If you do set up and account use paypal.  I believe that you can stop that anytime you need to. At least that is what I am hoping.  Not sure what to do at this point but very disappointed in this whole thing. No support or customer service, SUCKS. 

I can't log into my account. Writes wrong password. When collecting, a letter is sent to the mail that the account with this E-mail was not found.    

ZOOM has gone down in quality so badly over the year we are ready to quit.  I am paying $14.99 a month for the service, but can get no help on any question.  The virtual assistant is an absolute joke. All I wanted to know if how I can have a customer log in remotely from a site.  I have a remote log-in icon in my software for ZOOM contact to us.  But, it is always trying to log in with audio when I do NOT want that as an option:  Normally, I am on the phone with them and just want their screen displayed. Are their better options than ZOOM.  I have been with them since they started, but my $14.99 a month is not paying for any help.

Hello.  I have a personal zoom account affiliated with my personal email, and another zoom account affiliated with my business email.  How do I either delete the personal zoom account or merge the two together please?

Hi! Whenever I try to upgrade my free zoom account to the paid version, I get the error message: “Something went wrong. Please make sure that your billing information is updated, and pop-up blockers are disabled in your browser.” billing info is correct and pop-up blockers are not active. this happens with whatever browser I try to use and no matter which credit card or even PayPal. There’s no problem with the credit card at all. im at a loss as to what to do. I have previously been a paid member. How to do the upgrade?

i want to know the status of my  request #17340355. still waiting for solutionwhy zoom teem not replying.

Hello, I'm Emiel. I wanted to download Zoom, but when I downloaded it, it didn't appear on my desktop after I filled in all the required information.  

I last used my account on May 30, and just earlier today I tried to login to create a new meeting room when suddenly a message saying, "Account is disabled. Please contact Support. (1,003)" welcomed me. I don't know what happened. I have never tried to do anything unlawful. How come my account got disabled?

My subscription of large meeting of  500 not activated inspite of payment done yesterday and in status it is showing active

Our Large Meeting one-month subscription ends on June 9, 2023. What time does that end? Thank you, Dawn

how do I change my email address?

Hi, I need very speific help regarding the deletion of my financial details of payment in zoom account, how can I do it ? appreciate all of your help. Thank you.

We have a Zoom One Pro account with a super admin owning the account and users within the account. Our users are limited to a 40 minute meeting even though this is a paid pro account.  Has anyone run into this? What needs to be done (what license is necessary) to allow for all users on an account to have unlimited time in their meetings?

So I upgraded my Zoom account to Pro. Do I need to delete and redownload my Zoom icon or will it automactially update?