Please Help - One Time Passcode lock out loop | Community
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BeingONE
Newcomer
BeingONE
Newcomer
August 5, 2023
Solved

Please Help - One Time Passcode lock out loop

  • August 5, 2023
  • 1 reply
  • 22 views

I am caught in a "One Time Passcode" account lock out loop.

I have my Meeting ID but I can't access my Host Key required because I don't have that written down and I need to login to access my Zoom.us account that has the 6 digit Host Key Code listed - I need both Meeting ID + Host Key to talk to support 😩

 

To make matters even worse - Zoom.us is NOT sending me the one time passcode to my email address.

 

----->>> I am not receiving the OPT verification code to my email address AND I am locked out in such a way that I cannot access/talk to Zoom Support.

 

YES --> I've checked my SPAM/Junk Mail

NO --> the OTP (One Time Passcode) is not being sent by Zoom.us.

YES --> VPN service is NOT running

YES --> Browser cache clear

YES --> Browser cookies reset

 

Please Help!!!

 

 

Best answer by BeingONE

FIXED

A possible solution to being locked out by waiting for the "verification email that never comes" because Zoom Support is thoroughly worthless even with a paid account.

 

I literally spent all afternoon and night on the phone and computer trying to get ANYONE at Zoom to respond - I got nothing from Zoom NO help at all - Your software is great --> your support SUX!!!

 

Lock Out Solution 
Go to Zoom.us --> log out --> try logging in again but this time login with gmail account option

This seems to bypass their stupid and broken ZOOM OTP verification mechanism.

 

(I have a gmail account associated with my Zoom acct - I think this will only work if you have a gmail account associated with your Zoom account - there is an option there for facebook login also, I didn't try that option.

1 reply

BeingONE
Newcomer
BeingONEAuthorAnswer
Newcomer
August 6, 2023

FIXED

A possible solution to being locked out by waiting for the "verification email that never comes" because Zoom Support is thoroughly worthless even with a paid account.

 

I literally spent all afternoon and night on the phone and computer trying to get ANYONE at Zoom to respond - I got nothing from Zoom NO help at all - Your software is great --> your support SUX!!!

 

Lock Out Solution 
Go to Zoom.us --> log out --> try logging in again but this time login with gmail account option

This seems to bypass their stupid and broken ZOOM OTP verification mechanism.

 

(I have a gmail account associated with my Zoom acct - I think this will only work if you have a gmail account associated with your Zoom account - there is an option there for facebook login also, I didn't try that option.

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